CONFLICT-1.pptxxxxxxxxxxxxxxxxxxxxxxxxxxx

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1. CDT05213 CONFLICT MANAGEMENT SKILLS Facilitator: Pandisha H. 1

2. Demonstrate understanding of conflict in community development practices Demonstrate understanding of conflict management in resolving community disputes Apply negotiation skills in promoting community development practices * Pandisha H LGTI * TOPIC TO BE COVERED

3. Understand the concept of conflict and its types in community Describes level of conflict in the community 3 Demonstrate understanding of conflict in community development practices

4. Concept of conflict Types of conflict Views of conflict 3/31/2022 4 01. Understand the concept of conflict and its types in community

5. DISPUTE What do you get in your mind When you hire the word ‘DISPUTE’? 3/31/2022 5 A. Concepts of conflict

6. I s the disagreement or argument about something important example A dispute arises when a member of government believes another member of government is violate an agreement of a commitment 3/31/2022 6 A. Concepts of conflict.....

7. CONFLICT What do understand when you hire the word conflict 3/31/2022 7 A. Concepts of conflict.....

8. Conflict is a process that begins when you perceive that someone has frustrated or is about to frustrate a major concern of yours There two important element in this definition ,first it suggests that conflict is not a state ,but a process and second element is that conflict is perceptual in nature Also Conflic t is the struggle between people opposing needs , ideas , believes or goals * * A . Concepts of conflict .....

9. Political/Power/structure conflict Resources/Economic/Interest conflict Social/Culture conflict 3/31/2022 9 B . Types of conflict

10. Political/power /structure conflict,/Administrative This is a type of conflict which caused by external force to people in disputes i.e. authorities or it occur between two or more sides with different beliefs which can be either through words or an actual war. 3/31/2022 10 B . Types of conflict…..

11. Resources/Economic/Interest conflict/Goal-oriented , is also type of conflict which involves competing motives to attain scarce resources 3/31/2022 11 B . Types of conflict…..

12. Social conflict//Interpersonal conflict , this aimed for searching power in a society such as Relationship conflict, Data conflict occur when people lack information, Value conflict based on believes of people. 3/31/2022 12 B . Types of conflict…..

13. Traditional views & Con temporally views 3/31/2022 13 C . Views of conflict

14. Traditional views, sees conflict as having negative effect on organizations because they assume that conflict is bad also think and believe that conflict was caused by trouble makers eg ( ffu ) Con temporally /behavioral view, behavioral theorists believe that conflict is natural and inevitable 3/31/2022 14 C . Views of conflict….

15. Interactionist view ,believe that when behavioral view of conflict occur, it accept because encourage conflict to develop in order to prevent an organization from becoming too stagnant and apathetic. Also believe that conflict should not intend to continue without some control but there is an optimal level that improves the organization, Conflict actually introduces an element of tension that produces innovation, creativity and higher productivity 3/31/2022 15 C . Views of conflict….

16. T believe conflict is bad while C views conflict is a beneficiary T said that conflict can be avoided and resolved as quickly and painlessly as possible when it does occur and while C believe that conflict is a natural results of change due to have different goals, attitudes and beliefs T believe that conflict can be suppressed and elimination while C believe that conflict can be managed effectively 3/31/2022 16 Difference between T&C Views

17. Note : Most conflict arises from differentiated such as values ideas, motivation, perception desires and believes. Something you see it small but to other person is a big issues so as a CDO you are supposed to know how to manage those issues. 3/31/2022 17 Difference between T&C Views

18. Competition for Scarce resources (if resources it is not enough) Time ( If time it is not well managed) Violation of group or organizational norms Disagreements over goals or means to achieve those goal Conflict over cost and budget Personal slights and Threats to job security Long –held biases and prejudices Hence , sources of conflict are formulated from the views which are categorized as Political/power conflict, Economic conflict and social conflict. 3/31/2022 18 Sources of conflict

19. Religions Age Class Nationality Ethnic Gender This are some of the factors which contribute conflict to arise in our communities 3/31/2022 19 Factors which contribute conflict

20. Scarcity of resources (finance, equipment, facilities etc) Different attitudes, values or perceptions Disagreements about needs, goals, priorities and interests Fault communication ,when leads to different interpretation which accelerate no clear information Poor or inadequate organizational structure Lack of team work Lack of clarity in roles and responsibilities This causes of conflict its one which accelerate the factors of conflict to happen in community 3/31/2022 20 Causes of conflict

21. Intra personal conflict Inter personal conflict Intra group conflict Inter group conflict 3/31/2022 21 02. Describes level of conflict in the community

22. Intrapersonal conflict , This are conflict within the individual like person who can not make decision Interpersonal conflict , This is a conflict among two or more individual (between two people) example argument between boyfriend and girlfriend, children and parents Intra- groups conflict , this are conflict within the groups (within the organization or groups) example Families, class, Christianity Inter -groups conflict, This are conflict between two or more groups example Christianity & Muslim . Note this level differ from the vision and mission of the groups 3/31/2022 22 levels of conflict….

23. THANKS FOR YOUR ATTENTION 3/31/2022 23 End of Topic one

24. Concept of conflict management Conflict steps and strategies in the community Approaches of conflict management in community development Conflict management cycle 3/31/2022 24 Demonstrate understanding of conflict management in resolving community disputes

25. Conflict management Conflict resolution Compromise 3/31/2022 25 01.Concept of conflict management

26. Conflict management Is the process of planning to avoid conflict to happen OR is the process of acquiring skills related to conflict resolution ,self awareness about conflict mode, conflict communication skills and establishing a structure for management of conflict in your environment 3/31/2022 26 A . Conflict management

27. Conflict resolution Is the ways/ process of handling conflict through facilitating it in a peaceful way at ending of the conflict or is the process of handling /stopping conflict in a sustainable way 3/31/2022 27 B . Conflict resolution

28. Dimensions of conflict resolution/Measures A concern for self (Assertiveness) ,Am solving conflict by considering my self. Example am in conflict of land with other peoples ,hire am solving conflict by said that I must gain and not loose, so I consider my self and not others Concern for others (Empathy) 3/31/2022 28 Conflict resolution…

29. 3/31/2022 29 Five behaviors can be shown in terms of a balance between concern for self and concern for others

30. Compromise Is the mutual agreement between two people or different groups 3/31/2022 30 C . Compromise

31. Steps for conflict intervention & Styles for conflict management and conflict resolution 3/31/2022 31 02. Conflict steps and strategies in the community

32. Preparing for a conflict Facing the conflict Resolving the conflict N.B : The one who dealing with conflict should have :personal skills , Negation skills, Effective communication skills and different cultural 3/31/2022 32 A . Steps for conflict intervention

33. Preparing for a conflict, It involve the expecting conflict and having a plan for handling it. Expecting what are the key areas of conflicts in organization Question you need to prepare when your facing your conflict Am I near or far?, Am I in or not?, Where do I stand? up or down Plan how to deal with the conflict and develop a frame work to view conflict objectively, lies on how to answer those question raised in the team. Hence prepare a stress management plan through listening what is talking and share him/her story /stress 3/31/2022 33 Steps for conflict intervention….

34. Facing the conflicts Best way to reduce the conflict is to face it or confronting the conflict. Stapes for face it are Serve as a lighting rod ,someone who can show a right way where people can go and when there is darkness in their life by communicating with them , encouraging openness and personally absorbed aggression Surface the real issue, it involve hiding agenda which may result into conflict but can be solved by getting all background information about the conflict . 3/31/2022 34 Steps for conflict intervention….

35. Resolving the conflict All parties must sit together or conflicting parties win together to find win-win situation for everyone. Look win-win alternatives 3/31/2022 35 Steps for conflict intervention….

36. According to Maccoby and Shudder identify five steps to manage conflict Anticipate, Take time to obtain information that can lead to conflict Prevent ,Develop strategies before the conflict occurs Identify, If it is interpersonal or procedural, move to quickly manage it. Manage, Remember that conflict is emotional Resolve, React without blame and you will learn through dialogue. Hence steps for conflict Intervention its categorized into three stages which are as follows: 3/31/2022 36 Other steps..

37. Accept conflict Conflict is natural Unavoidable It is a sign of a need for change and opportunity 3/31/2022 37 Tips for conflict management

38. Be calm Our response to the conflict can change the intensity/concentration of the problem Control your temper Respect the feelings of others 3/31/2022 38 Tips for conflict management…..

39. Listen actively By listening half or your problem will be solved It gives knowledge and information 3/31/2022 39 Tips for conflict management…..

40. Analyze the conflict Clarify the specific problem Don’t react impulsively What ,why , who, where, when and whom Take the time Select a conflict strategy 3/31/2022 40 Tips for conflict management…..

41. Choose your words carefully Avoid placing/introducing blame Be positive 3/31/2022 41 Tips for conflict management…..

42. Work together Make a commitment to work together Listen to each other 3/31/2022 42 Tips for conflict management…..

43. Share your interest Share their true interest Discuss your difference Work together Develop a balanced plan 3/31/2022 43 Tips for conflict management…..

44. Be creativity and be specific Finding a resolution for your problem Clarify ambiguous/unclear term 3/31/2022 44 Tips for conflict management…..

45. Select your best option Work for a win-win situation Understand the other’s goals 3/31/2022 45 Tips for conflict management…..

46. Avoid conflict defensive Sometimes it is advisable to leave a conflict and move on 3/31/2022 46 Tips for conflict management…..

47. With draw Smoothing Forcing Compromise Collaboration Problem solving 3/31/2022 47 B . Styles for conflict mgt & conflict resolution

48. With draw ( Avoidance), is ignoring the problem in hopes that it will go away attention to the conflict and may not take play ,this may used by a personal who are real busy and its just a temporary situation because the conflict can still occur over and over .This based on the believe that conflict is evil, unwanted and boorish ,it is like a traditional views. But this style used by those who think about you 3/31/2022 48 Styles for conflict mgt & conflict resolution….

49. Smoothing ( accommodating), is the concern of other people first of all ,rather than one’s own concern. More concerned with maintaining the relationship then accomplishing a specific goals through interaction. In small or unimportant conflict its better to accept views of another part and areas of agreements are emphasized and area of disagreement are down played or abandoned hence one part must sacrifices for its concern 3/31/2022 49 Styles for conflict mgt & conflict resolution….

50. Forcing , it is a competing strategy ,work to achieve your goals at all cost and relationship are sacrificing in it It is a chance to loss everything Involve using authority to settle the matter without considering other part, this situation it discourage unnecessary or baseless conflict and it is basically going used rules and regulation. Compromise , is a situation which give and take i.e. you loose I loose & you gain I gain which is known as win-win situation. No one returns home empty- minded We agree to give up a part of our goal and part of our relationship in order to reach agreement Is when a manager that is willing to make concession and the employee makes concession for a mutual agreement 3/31/2022 50 Styles for conflict mgt & conflict resolution….

51. Collaboration, integrating involves opening up, creating dialogue and exploring differences to choose an effective solution for both groups . Both side win and creativity are more used in problem solving Features Integrating strategy , Win-win strategy , relationship are maintained, satisfying solution and involve energy, commitment and excellent skills This style is positively associated with individual and organizational outcome. Aims at finding solution that can satisfy the conflicting parties, this once based on willingness and accept interest of other parties while protecting one’s own interest. H ence this is the situation of thinking others but at the same time you should think also yourself . 3/31/2022 51 Styles for conflict mgt & conflict resolution….

52. Problem solving , its much concentrating on finding solution rather than on problem, it involve handling the problem causes conflict one the conflict is on the important issues 3/31/2022 52 Styles for conflict mgt & conflict resolution….

53. Win-Win Approach Win-Lose Approach Lose-Lose approach 3/31/2022 53 2 . Approaches for conflict management

54. Win-Win Approach , It means both party are satisfied with outcome or both side are benefit Win-Lose Approach , This approach one side win and another side loose that no equal but it is not good approach Lose-Lose approach , All parties are lose and no one party are gain 3/31/2022 54 Approaches for conflict management....

55. 3/31/2022 55 3.Importance of conflict management

56. Conflict cycle & Importance of conflict management cycle 3/31/2022 56 4. Conflict management cycle

57. A conflict is not a static situation, but a dynamic one The intensity level changes over a conflict’s life cycle. An understanding of the conflict cycle is essential for an understanding of how , where and when to apply different strategies and measures of conflict prevention and management 3/31/2022 57 A. The conflict cycle

58. Peac e e nforcement Crisis management Peace keeping Conflict management Conflict management Direct prevention Peace building Structural prevention Peace consolidation 3/31/2022 58 Escalation phase De-escalation phase Late stage Mid stage Early stage War Crisis Open conflict Unstable peace Stable peace Duration of conflict Conflict intensity level The conflict cycle

59. Stable peace is a situation where tension between the parties is low and there exists different forms of connections and cooperation between them, often including economic and environmental cooperation, as well as cooperation within other non-sensitive issue areas . Unstable peace, This is a situation where tension has increased, the tension between the parties is so high that peace no longer seems guaranteed. 3/31/2022 59 The conflict cycle……

60. Open conflict is when the conflict is defined and the parties have taken measures to deal with it, even if militarized options are not adopted Crisis phase is when the risk of war is imminent/unavoidable/ inevitable and militarized options are the preferable or likely option. There may be sporadic violence between the parties at this stage ,but there is no regular open violence War phase, on the other hand is when there is wider spread and intense violence 3/31/2022 60 The conflict cycle……

61. 3/31/2022 61 B . Importance of conflict mgt cycle

62. Positive impact & Negative impact 3/31/2022 62 C . Impact of conflicts in the community

63. 3/31/2022 63 Positive impact of conflicts

64. 3/31/2022 64 Negative impact of conflicts

65. THANKS FOR YOUR ATTENTION 3/31/2022 65 End of Topic Two

66. Mediate the conflict , mediator takes a direct interest in the conflict between the parties and seeks to find solution also mediator is less concerned with the source of the conflict than with a mutually acceptable solution and when parties are not comfortable imposing judgment in order to come on the common agreement. Arbitrate the conflict, arbitrate must be willing to impose a judgment on the warring parties ,after listening to both positions, come with decision 3/31/2022 66 Methods/approaches for resolving conflict

67. Describe the concepts of negotiation and its importance in the community 3/31/2022 67 Applying negotiation skills in promoting community development

68. Concepts of negotiation skills The role/functions of a negotiator Steps in Negotiation process Types/forms of conflict management and negotiation in mobilizing community development matters Advantages/importance of conflict management and negotiation for community development Disadvantages of not negotiating with community leadership 3/31/2022 68 2.NEGOTIATION SKILLS

69. Negotiator Negotiation Collective bargaining Power Empowerment Principle bargaining Persuasion Negotiation strategies Conflict Negotiation mix Pre-negotiation Post negotiation Animation 3/31/2022 69 Concept of Negotiation Skills

70. Negotiator, is the person who equalize two sides with different opinions, ideas, or views The Negotiator have the role/Function To create common grounds To resolve dispute To empower the powerless group To act as a bridge between development partners and local 3/31/2022 70 Concept of Negotiation Skills

71. Negotiation is the series of activities or step to follow respectively where by individual ,groups or social unit interact to develop potential agreement. Or is the process of convincing two parties in which one wants to convince and the other to be convinced. Negotiation involve three aspects 3/31/2022 71 Concept of Negotiation….

72. Aspect of Negotiation Pre-Negotiation Negotiation Post Negotiation 3/31/2022 72 Concept of Negotiation…..

73. Pre-Negotiation Involve setting the requirement of the negotiation and negotiation context. In the preparation of Negotiation site the selection is very important example Cost should be identified, how many people are you going to invite, Objective should be understandable to the Negotiator in order to prepare himself or herself. 3/31/2022 73 Aspect of Negotiation

74. Negotiation ,This stage begins when the parties actually meet together to discuss the issue at hand. The negotiators orientation should be flexible and neither party should reveal its BEST ALTERNATIVE TO NEGOTIATED ITS BEST AGREEMENT (BATNA).Generally negotiators move the parties from a crisis point to cohesion. 3/31/2022 74 Aspect of Negotiation….

75. Post –Negotiation it is a final stage which ensures implementation of the agreement. The formal contract is written approved and administered 3/31/2022 75 Aspect of Negotiation…..

76. Integrative negotiation Distributive bargaining 3/31/2022 76 Types of Negotiation

77. Integrative negotiation, also known as cooperative bargaining or win-win negotiation. Is a type or style of negotiation in which the parties cooperate to achieve satisfactory result for both. Instead of approaching the problems in a competitive, integrative negotiation the parties adopt an attitude aimed at solving the problem and seek a favorable outcome for both .Note this types usually occur where there are several things to negotiate. 3/31/2022 77 Types of Negotiation……

78. Distributive bargaining, Also known as positional bargaining ,zero sum negotiation, competitive negotiation or win-lose negotiation. Is a type or style of negotiation in which parties compete for the distribution of a fixed amount of value, at the end of pure distributive bargaining which a party has won the other has lost. 3/31/2022 78 Types of Negotiation…..

79. Collective bargaining , Is the way of collection of different agreements or opinion which take place after negotiation Power , Is the force which applied to overcome pr undermine negotiation take place Empowerment , Is the facilitation opportunity given to someone in order to help himself or herself in life standard appreciation Principle bargaining, 3/31/2022 79 Concept of Negotiation…..

80. Persuasion, Negotiation strategies, Conflict, Negotiation mix, Pre-negotiation, Post negotiation, Animation, 3/31/2022 80 Concept of Negotiation…..

81. 3/31/2022 81 Advantages/importance of conflict management and negotiation for community development