Conflict Management

Conflict Management Definition and Meaning, Types of Conflict, Causes and Conflict Resolution Process.

1. Conflict Management By Dr. H.S. ABZAL BASHA , M.B.A., Ph.D. Assistant Professor, Department of Management Studies, G. Pullaiah College of Engineering & Technology, Kurnool.

2. Meaning of Conflict The word comes from Latin “ Conflingere” which means to  come  together for a battle.  Conflicts  can either be within one person , or they can involve several people or groups.   Conflicts  arise because there are needs, values or ideas that are seen to be different, and there is no means to reconcile the dispute. The basis of conflict may vary but, it is always a part of society. Basis of conflict may be personal, racial, class, caste, political  and international. Conflict in groups often follows a specific course.  Routine group interaction  is first disrupted by an  initial conflict , often caused by differences of  opinion, disagreements between members, or scarcity of resources.

3. Functional vs. Dysfunctional

4. Types of Conflict

5. Conflict Process

6. Causes of Team Conflict Scarce Resources Conflicting attitude Ambiguous jurisdiction Communication barriers Need for consensus Unresolved prior conflicts Knowledge of self and others

7. Causes of Team Conflict: Team Member Issues Performance issues Behavior problems (absenteeism, late work, not doing what promised) Work quality problems

8. Causes of Team Conflict: Team Member Issues Interaction/ Communication Issues Schedule conflicts One member taking over Conflict between members Disagreeing over responsibilities Differing values, attitudes, or personalities

9. Effects of conflict in organizations Stress Absenteeism Staff turnover De-motivation Non-productivity

10. Conflict Management Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict . The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.

11. Conflict Table Win-Win Lose-Win Win-Lose Lose-Lose I Win I lose You win You lose

12. Conflict Management Styles

13. Which Conflict Style Is Best? Use avoidance When an issue is trivial To temporarily delay, allow emotions to cool Use accommodation When you find you are wrong As a favor, build relationship Use competition When quick, decisive action vital When don’t trust opponent Use compromise When goals are important but not worth the effort/disruption of more assertive approach Use collaboration When concerns are too important to be compromised When objective is to merge insights, gain commitment When have the time

14. Steps to resolve conflicts Assure privacy Empathize than sympathize Listen actively Maintain equity Focus on issue, not on personality Avoid blame Identify key theme Re-state key theme frequently Encourage feedback Identify alternate solutions Give your positive feedback Agree on an action plan