Conflict Management for Organizational Growth

Conflict Management

1. Conflict Management Presented by : Dr. Arvinder Kour M.A( Public Administration), LLM( Business and Labour Law), MIRPM, MBA ( HR and Marketing)

2. Learning Objectives To understand Conflict and its causes To know the various possible skill required to deal with it To review the types of conflict involved and methods to resolve it

3. Causes of Conflict Conflicting Attitude Ambiguous jurisdiction Scarce Resources Communication Jurisdiction Unresolved prior conflict Poorly defined goals Divergent personal goal

4. S.M.Israr Conflict Table Win-Win Lose-Win Win-Lose Lose-Lose I win I lose You win You lose

5. Methods to deal with conflicts Competition (win-lose situation) Accommodation (win-win situation) Avoidance (lose-lose situation) Compromise (lose-lose situation) Collaboration (win-win situation)

6. Conflict Process Antecedent conditions Perceived conflict Felt Conflict Manifest behavior Conflict Resolution Or Suppression Resolution aftermath

7. How to prevent conflicts Being a role model Always be fair and just with your team Frequent meeting of your team Sharing objectives Allow your team to express openly Having a clear and detailed job description Distributing task fairly Never criticize team members publicly

8. Conclusion Conflict is unavoidable due to complexity of organisation relationship and dependence of all with each other. It all depends on the personnel to channelise it in proper direction and Stimulate competition by identifying legitimate difference and becoming powerful source of motivation