Consilium Software Brief Overview

1. Consilium Software Overview
25-Jan-2011

2. www.consiliuminc.com
Consilium Software –Enabling UC
Consilium Software develops Unified Communications
software and solutions for enterprises and contact centers
Current StatusLeadership Successes
•20+ years in this industry
•US$250m of business to date
•3 successful APAC start-ups
•Established in 2007 with HQ in
Singapore
•Team size of 40 in Singapore,
India, Taiwan & Canada
•Fastest-growing UC solutions &
services organization in APAC
•Received Series-A funding from
JAFCO Asia in 2010
•Leading UC Alliances : Cisco,
NICE, eGain & Genesys (Alcatel-
Lucent)
•Supported by International
Enterprise (IE) Singapore
•Cisco Authorized Technology
Provider (ATP-UCCE & ATP-CVP
partner) status
•Cisco Advanced UC
•Cisco CDN Solution Developer
•Consilium-developed UniTools™
(UniAgent™, UniInsight™,
UniQM™ & UniPresence™)
launched and in production
•Executed a string of successful
UC software development &
delivery projects in 30 countries
•Launched the Consilium
Managed Services Platform
•Marquee customers across the
financial services, BPO, telco,
airline, manufacturing & logistics
verticals
Al Lucchese
Mentor & Sr. Adviser
Pramod Ratwani
Founder, President &
Executive Chairman
Swapnil Shah
Senior Adviser
•Industry veteran
•CEO of turnarounds
•Serial entrepreneur
•Boston BBJ „40
under 40‟ honoree

3. www.consiliuminc.com
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The Leading, One-stop Mid-tier UC
Player
UNI™ Products for High
Interoperability
Flexible Deployment
Models
Advanced Professional
Services Differentiator
UniCare™ Support &
Managed Services

4. www.consiliuminc.com
Consilium’sGlobal Reach
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Cisco & Genesys projects delivered in over 30 countries across 6 continents
Cisco & Genesys compatible Products: Consilium UniAgent™, UniInsight™ & UniQM™
Cisco Authorized Technology Provider for contact center solutions (ATP-UCCE and ATP-CVP)
Solution Developer under Cisco Developer Network (CDN) program
UniTools™ for rapid deployment of multi-level integrations with 3
rd
party applications & CRM’s
Resource Bases
Project Locations

5. www.consiliuminc.com
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UniAgent™
Unified Agent
Front-end Application
CRM Business
Applications
UC Professional
Services
Customer Interaction
Management
Analytical Tools
Workforce
Optimization
UniPresence™
Enabler of UC &
Collaboration in the Enterprise
UniQM™
Performance & Quality
Management
UniInsight™
BI Reporting &
Analytics
Business &
Technology
Consulting
Software
Development
Services
Support &
Managed
Services
Traditional Customer Contact Management Solutions
Consilium Unified Communications Product Portfolio
Consilium Services Expertise
UniTools™
UC Connectors & Tools

6. www.consiliuminc.com
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Consilium UniTools™ for Cisco
UniAgent™
CRM Connector
for UCCX
UniAgent™CTI
Desktop for
UCCE
UniInsight™for
UCCX
UniInsight™for
UCCE
UniWeb™ for
Social Media
Integration

7. www.consiliuminc.com
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Consilium UniTools™ for Genesys
UniAgent™
CRM Connector
for Genesys
UniAgent™CTI
Desktop for
Genesys
UniInsight™for
Genesys
UniQM™for
Genesys
UniWeb™ for
Social Media
Integration

8. www.consiliuminc.com
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Consilium’s Cisco Capability
Statement
ATP
(UCCE)
Partner
ATP
(CVP)
Partner
Consilium
UniAgent™
CRM Connector
Premier &
Advanced UC
Cisco Developer
Network (CDN)

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Business
Consulting
Cisco WFO &
Multichannel
Cisco IPT
Cisco UCCX
Cisco UCCE
Cisco CVP
RadvisionVideo
Project
Management
Design, delivery &
training for
Cisco QM
Cisco WFM
Cisco EIM
Cisco WIM
Design &
Implementation
Presales solution
architecture
Business and
Technology
Alignment
BFSI, telco, BPO
domain expertise
Software Others
Custom historical
reporting
Custom
wallboards &
dashboards
Report libraries
for Avaya,
Genesys & IN-IN
Migrations from
Avaya, Nortel
Aspect &
Genesys
Social media
integration
Strong outbound
skill set
Reporting
UniAgent™ &
UniInsight™
Integrations
(database, host &
3
rd
party)
Custom apps
under CDN
Consilium’sCisco Portfolio

10. www.consiliuminc.com
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Consilium’s Genesys Relationship
Status
Americas
SI & ISV
Partner
Global
PS
Partner
APAC
Premier
Partner
2009
APAC New Market
Breakthrough
Award Winner

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Consilium –The Genesys Experts
•Genesys Inbound & CTI
•Genesys Outbound
•Genesys SIP
•Genesys GVP & Speech Apps.
•Genesys WFM
•Genesys Multimedia (Email-Web)
•BI Reporting (InfoMart / ICON)
•Technical Project Management
15+ solid resources
8 key areas of Genesys
specialization
Team leads each have more than a
decade’s telecommunications
experience in multiple Unified
Communications (UC) & Contact
Center (CC) technologies
Excel in BFSI, BPO and Telco
verticals
Global Professional Services
partner for Genesys and Alcatel-
Lucent

12. www.consiliuminc.com
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Prepare & Prepare &
PlanPlan
DesignDesign
Implement | Implement |
Develop | TrainDevelop | Train
Operate | Operate |
OptimizeOptimize
•Project start-up
•Validated
solution
architecture
documents
•Statement of
Work
•High-level
project schedule
•Application
Discovery
•Business
Requirements
Specification
document
•Technical
Design
Document
•Application
Design
Document
•Detailed project
plan
•Pre-installation
checklists
•Installation
•Business
Configuration
•Software
Development
•Testing &
validation
•Knowledge
transfer
workshops and
customer
training courses
•“As-Built”
documentation
•Production
support
•Transition to
technical
support
•Optimization
through
consulting,
guidance
mentoring and
assistance
Collaboration Architecture & Project
Methodology

13. www.consiliuminc.com
Key Customer Engagements…
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14. www.consiliuminc.com
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Top Cisco & Genesys
Prof. Services
Top Cisco & Genesys
Prof. Services
Consilium has industry-acclaimed Cisco and
Genesys UC & Contact Center Practices
Consilium has industry-acclaimed Cisco and
Genesys UC & Contact Center Practices
UNI™ DifferentiatorUNI™ Differentiator
Consilium UNI™ as the platform for value-
addition and unique offering
Consilium UNI™ as the platform for value-
addition and unique offering
Customer
Contact Success
Customer
Contact Success==
Create value for customers around the
world
Create value for customers around the
world
+
Software Integration
& Development
Software Integration
& Development
CRM integrations , CTI integrations, 3
rd
party
integrations and custom app development
CRM integrations , CTI integrations, 3
rd
party
integrations and custom app development
The Consilium Advantage

15. www.consiliuminc.com
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www.consiliuminc.com
Enabling Unified Success™
www.consiliuminc.com
[email protected]