CONSUMER RIGHTS AND RESPONSIBILITIES.pptx

Consumer Responsibility

1. Mabuhay! Consumer Rights and Responsibilities Series of 2020 NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.

2. Bill of Rights was later e x panded b y t he Un i t ed Nations (UN) to eight (8) Basic Consumer Rights BILL OF RIGHTS NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.

3. WHAT TO DO? Prioritize your needs Be quality conscious, not brand conscious D o n o t e n g a g e i n p a ni c buyin g During crisis or calamity, be vigilant by ensuring that basic commodities are available in your home the consumer right that guarantees survival , adequate food , clothing , shelter , health care , education and sanitation . NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.

4. the consumer right to be protected against the marketing of goods or provision of services that are hazardous to health and life. If you are sensitive to some ingredients, read the labels before using certain products - Ask someone who knows how to operate the products you intend to buy, when necessary. - Keep certain products out of children’s reach - Look for Product Certification Marks and other distinguishing marks WHAT TO CHECK FOR IN LABELS? The label may contain the following: “Consume Before” “Expiry Date” “Best Before” “FDA-Approved” “Expires on” C au tio n / W arn i ng Si g ns and Symbols NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.

5. PRODUCT CERTIFICATION MARKS CERTIFIED Product Safety LICENSE No. Q - XXXX PS Mark ICC Mark NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.

6. PHILIPPINE STANDARD ( PS) LICENSE CERTIFICATE NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU. A PS License certificate is issued by the Bureau of Philippine Standards (BPS) to a manufacturer whose product has t he s u cc e s s f u ll y p ass ed requirements of a relevant Philippine National Standards (PNS). This certificate is issued on a per product per factory/plant site basis.

7. IMPORT COMMODITY CLEARANCE(ICC) CERTIFICATE An ICC certificate is issued by the Bureau of Philippine Standards (BPS) to importers whose shipment has successfully passed the requirements of a relevant Philippine National Standard (PNS). This certificate is issued on a per product per shipment per Bill of Lading/Airway Bill basis. NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.

8. the consumer right to be protected against dishonest or misleading advertising and labelling, and the right to be given the facts and information needed to make an informed choice. WHAT TO DO? • Read the label • Ask the concerned agency • Call us at DTI Direct 751-3330 or visit the nearest DTI office Before signing documents, read everything especially the fine prints Look for the name and address of the manufacturer NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.

9. W H A T T O LOOK FO R I N L A B E L S ? Words such as “External” or “Internal” Precautions Chemical contents of the product Limitations and expiry dates NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.

10. the consumer’s right to choose products at competitive prices with an assurance of safe and quality products . WHAT TO DO? Read the labels or manuals of the products “genuine vs. fake” Canvass before buying If product testers are available, try them. Be cautious of special offers like free items or Buy 2 Take 1 (look for “w/DTI Fair Trade Permit) NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.

11. the consumer right to express consumer interests in the making and execution of government policies . WHAT TO DO? Take time to attend public hearings and consultations Be observant of how consumer laws are being implemented/applied in your area Propose, through consumer organizations and the implementing agencies policies/laws that will promote the welfare and protect the interests of consumers NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.

12. the consumer right to be compensated for misrepresentation, shoddy goods or unsatisfactory services. WHAT TO DO? Go back to the store and look for the Consumer Welfare Desk (CWD) to air your complaint You have the right to exhaust the 3Rs – Repair then Replace or Refund (RA 7394 Chapter III Article 68 Item d) If the store is unresponsive, file your complaint to the appropriate agency Be sure to attend the mediation conference or scheduled hearings NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.

13. WHAT ARE YOU ENTITLED TO? NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU. Und er the l a w , y o u a r e e n titl e d t o r e p ai r , th e n replacement or refund if something you bought: Is faulty or defective and at the point of purchase, you were not aware of it; Y o u w e r e d e ce i v e d b y r e p r e s e n t a ti o n s ma d e or concealed by the seller; You were taken advantaged of by the seller

14. BUSINESSES MAY R EFUSE TO GRANT THE 3Rs : NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU. absence of receipt or proof of purchase mere “change of mind” as basis you contributed to the defect kn o wl e d g e o f the d e f ec t / sh o dd y qu ality f r o m d a t e of purchase

15. PROHIBITION ON THE “ NO RETURN, NO EXCHANGE” POLICY Pursuant to the IRR of RA 7394, or the Consumer Act of the Philippines, specifically Title III, Chapter I, Rule 2, Section 7 of DAO No. 2, series 1993, the words “No Return, No Exchange”, or words to such effect shall not be written into the contract of sale, receipt or sales transaction, in any document evidencing such sale or anywhere in the store or business establishment. NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.

16. PROHIBITION ON THE “ NO RETURN, NO EXCHANGE” POLICY The prohibition aims to correct the misconception of a lot of consumers that they do not have the right to return shoddy or defective goods or demand for remedies in case of defective or imperfect service because of the “No Return, No Exchange” notice in the receipts or anywhere in the business establishments. NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.

17. Read, listen, watch Involve yourself Participate in consumer- education activities Look out for: Quad-media campaigns on consumer-related issues Seminars, conferences, fora, trainings and public hearings Integration of consumer education in schools the consumer’s right to acquire the knowledge and skills necessary to be an informed consumer. WHAT TO DO? NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.

18. the consumer right to live and work in an environment which is neither threatening nor dangerous and which permits a life of dignity and well-being. WHAT TO DO? P r a ct i c e 4R ’ s o f e n v i r o n m e n t al protection Reduce Reuse Recycle/Repurpose Refuse p olici e s , of s t r e n g t h e n i m p l e m e n ti ng Revisit powers a g e n ci es mo n i t o ring and Intensify e n f o r c e m e n t NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.

19. C ON S UMER R E SPONSIBILITI E S NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.

20. The consumer responsibility to be more ALERT and INQUISITIVE about the use, price and quality of goods and services. NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU. 1. CRITICAL AWARENESS

21. The consumer responsibility to assert ourselves and act to ensure that we get a fair deal. As long as we remain passive consumers, we will continue to be exploited . NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU. 2. ACTION

22. 3. SOCIAL CONCERN The consumer responsibility to be aware of the impact of our consumption on other citizens, especially the disadvantaged or powerless group, whether in the local, national or international community. NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.

23. The consumer responsibility to understand the environmental consequences of our consumption. We should recognize our individual and social responsibility to conserve natural resources and protect the earth for future generation. NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU. 4. ENVIRONMENTAL AWARENESS

24. The consumer responsibility to organize together as consumers to develop the strength and influence to promote and protect our interest. NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU. 5. SOLIDARITY

25. MONITORED PRODUCTS UNDER SPECIFIC AGENCYS’ JURISDICTION

26. Enabling Business, Empowering Consumers DEPARTMENT OF TRADE AND INDUSTRY Canned Fish Processed Milk Co f fee Can d le Salt Laundry Soap Bread Basic Necessities Deterge n t

27. Enabling Business, Empowering Consumers DEPARTMENT OF TRADE AND INDUSTRY Prime Commoditie s F l o u r Ceme n t V ine g ar Processed & Canned beef No o dles Processed & Canned pork Patis T o y o Toilet Soap Paper School Supplies Hollow Blocks Construction Nails Poultry Meat Bat t eries Light Bulbs

28. Enabling Business, Empowering Consumers DEPARTMENT OF AGRICULTURE Rice Corn Cooking Oil Sugar Fish Egg Beef & Poultry Meat (Fresh) Fresh Milk Fresh Pork Fresh Vegetables Root Crops Basic Necessities

29. Enabling Business, Empowering Consumers DEPARTMENT OF AGRICULTURE Prime Commodities Fresh Fruits Dried Pork Herbicides Swine & Cattle Feeds Fertilizer (Chemical & Organic) Pesticides Other Fresh Dairy Products O ni o ns Dried Beef & Poultry Meat Veterinary Products For Poultry Garlic

30. Enabling Business, Empowering Consumers DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES Fire w o o d Charcoal Basic Necessities Prime Commodities Pl y w o o d Nipa Shingles Sawali Pl y b o ard DEPARTMENT OF HEALTH Drugs classified as essential and non-essential by the DOH

31. Be informed and Empowered!!! Together We Heal as One!!! Thank You

32. DTI.ConsumerCare @DTIConsumerCare @dti.consumercare DTIPhilippines ww w . d ti. go v . p h CONNECT WITH US Mabuhay! NOT FOR DISTRIBUTION UNLESS PRIOR CONSENT IS GRANTED BY THE DTI CONSUMER PROTECTION GROUP (OUCPG). ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.