Contract, Review of Request and Handling of Test Item.pptx

It is about a test request review and acceptance of wording between customer and a laboratory.

1. Contract, Review of Request and Handling of Test Item

2. TOPICS Introduction Review of Request and Contract Handling of Test Item 5’S (Documents) LEAN Activity Conclusion

3. Introduction Review of Request, Tenders and Contract: The process involves defining… Customer needs Assessing the organization's capabilities Selecting appropriate methods Documenting agreements Resolving any discrepancies before work begins. Reporting of relevant information Regular contract reviews and record-keeping of all communications are also crucial to maintain validity and ensure compliance. 

4. Introduction Handling of Test Item: It involves procedures for sample… Reception (As per tender and contract) – Sample Review stage Logging Storage Use Disposal These helps to maintain sample integrity and meet quality standards like ISO/IEC 17025:2017

5. Review of Request, Tenders and Contract:

6. CUSTOMER NEEDS: The request obtained by sales or CRM shall be reviewed by quotation desk with the help of technical(parameters feasibility/TAT) and sales team (commercial terms). Review of Request, Tenders and Contract:

7. REVIEW & ORGANIZATION CAPABILITY: Review shall include following: Scope of approval for the test and product requested for testing. Feasibility of parameters (Considering method & equipment conditions). Regulatory aspects of request (Import/Export/FSSAI) If Export (Organic or non-organic & sampling requirements) Review of Request, Tenders and Contract:

8. DOCUMENTING THE REQUEST AND AGREEMENT: Discuss with client confirm all the terms and conditions as per the (quotations and request) Arrange sampling or sample collection if requires Sample receipt shall be record in Inward register Share TRF, Customer letter, PO, Quotation (agreed by client), sampling data sheet, if any other to order booking team. Resolving any discrepancies before work begins. Review samples received in laboratory, as per documents Proceed for order booking – Sent sample to laboratory and archive reference sample in storage (Record – Sample Archival & Sample hand over register) Review of Request, Tenders and Contract:

9. Reception: Open the sample parcel and review the sample (Sample review form shall be filled). Check the TRF/Customer letter/PO/Sampling form for the suitability of laboratory capability (Technical review also require) Proceed for booking Handling of Test Items:

10. Logging: Register the sample and generate the Job order immediately. Decode the sample (Identification – Sample registration number) Handover the sample and Job order to technical team (Laboratory team). If sample drawn by laboratory (information from sampling data sheet and Client purchase or invoice details shall included in order booking), store reference sample in archival. Records: Sample Handover Register Sample Archival Register Handling of Test Items:

11. Storage: Reference shall be stored by order booking team (Archival Record). Testing sample shall be stored in archival on or after a day of reporting. Handling of Test Items:

12. Storage: Reference shall be stored by order booking team. Testing sample shall be stored in archival on or after a day of reporting. Handling of Test Items: Regulatory Compliance of Sample Reference Sample Testing Remnant FSSAI - 1month APEDA 3month 1month EIC (Fishery) 6month 3month Spices Board - 1month Non Regulatory - 15days

13. USE: Testing Sample shall be analysed by laboratory team and report will be generated based on client request. The generated report shall be reviewed for the accuracy of information's (TRF, PO, Customer letter, Export sample information [Packing letter, Consignment details &Invoice details] Sampling information (Drawn sample)). Accurate report shall be shared with client along with the statement of conformity (If client requires – Shall be captured in TRF). Handling of Test Items:

14. DISPOSAL: Sample shall be disposed of as per the date mentioned in previous slide. Note: Before due date of disposal, if sample missed or discarded will be considered as Non-confirming work. This shall be recorded and corrective active shall be taken. Handling of Test Items:

15. Dispatch: Report and Invoice shall be dispatched to client as soon as possible. Record: Dispatched report and invoice details shall be captured in outward register. Report Dispatch & Archival

16. Non-Confirming Work Any Deviations of the above-mentioned work shall be recorded in Non-confirming work register. Corrective shall be initiated, to avoid recurrence of the same deviation. Record: Non-Confirming work register

17. Sort seiri –  Distinguishing between necessary and unnecessary things, and getting rid of what you do not need. Remove items not used in area – outdated materials, broken equipment, redundant equipment, files on the computer, measurements which you no longer use. Tag all items which they don’t think are needed – this improves understanding about need and use. Classify all equipment and materials by frequency of use to help decide if it should be removed – place ‘ Red Tag ’ on items to be removed. Establish a ‘holding area’ for items that are difficult to classify – hold item for allotted period to enable others not on 5S team to review

18. Sort

19. Set in Order Straighten ( seiton )  – The practice of orderly storage so the right item can be picked efficiently (without waste) at the right time, easy to access for everyone. A place for everything and everything in its place. Identify and allocate a place for all the materials needed for your work. Assign fixed places and fixed quantity Make it compact Place heavy objects at a height where they are easy to pick from Decide how things should be put away, and obey those rules

20. Shine Shine ( seiso )  – Create a clean worksite without garbage, dirt and dust, so problems can be more easily identified (leaks, spills, excess, damage, etc) Identify root causes of dirtiness, and correct process Only one work activity on a workspace at any given time Keep tools and equipment clean and in top condition, ready for use at any time Cleanliness should be a daily activity – at least 5 minutes per day Use chart with signatures/initials shows that the action or review has taken place Ensure proper lighting – it can be hard to see dirt and dust

21. Shine

22. Standardise Standardize ( seiketsu )  – Setting up standards for a neat, clean, workplace Standardization of best practices through ‘visual management’ Make abnormalities visible to management Keep each area consistent with one another Standards make it easy to move workers into different areas Create process of how to maintain the standard with defined roles and responsibilities Make it easy for everyone to identify the state of normal or abnormal conditions – place photos on the walls, to provide visual reminder

23. Sustain Sustain (shitsuke)  – Implementing behaviours and habits to maintain the established standards over the long term, and making the workplace organization the key to managing the process for success Toughest phase is to Sustain – many fall short of this goal Establish and maintain responsibilities – requires leader commitment to follow through Every one sticks to the rules and makes it a habit Participation of everyone in developing good habits and buy-in Regular audits and reviews Get to root cause of issues Aim for higher 5S levels – continuous improvement

24. Sustain

25. LEAN Activity Definition: lean is  the set of "tools" that assist in the identification and steady elimination of waste . 

26. LEAN Activity The five lean manufacturing principles are; Specify Value - as seen by the Customer Identify and Create Value Streams Make the Value flow from raw material to Customer Pull Production not Push Strive for Perfection

27. Conclusion It always better to read time by time all necessary regulatory guidelines . Be cautious while performing any activity and think about the reference of each activity . Teach your juniors Always remind reading, teaching and recalling.