Copy_of_Types-of-Communication_(1)_-_Copy.pptx

communication learning material

1. TYPES OF COMMUNICATION AND EFFECTIVE COMMUNICATION SKILLS

2. Competency/Code: Uses various strategies to avoid communication breakdown

3. At the end of the module, students are expected to: ✓ define effective communication; ✓ Give the corresponding solution to overcome communication barriers; and 5. ✓ Write a maximum of 500 words essay on how communication skills help you as a Senior High School student cope up with the challenges with school, work, relationships, and social interactions. Learning Targets

4. LESSON 1: VERBAL COMMUNICATION Verbal Communication refers to the use of words in relaying a message, either oral or written. Oral communication is the process of giving information through the spoken word.

5. Learning Written communication refers to any form of conveying information using written symbols. Verbal Cues, according to Griffin (2012): Volume - loudness of our voice when we speak Pitch - the highness or lowness of the speaker’s voice Rate - speed in speaking Pause - brief silences in speech Articulation - the production of specific sounds to distinguish one aural symbol from the other Pronunciation - how sounds are produced correctly to the accepted standards of a language

6. Listening is the ability to accurately receive and interpret messages in the communication process. Listening is different from hearing. Hearing is the receiving of sounds, but listening is being aware of both verbal and nonverbal messages to perceive and understand the messages correctly.

7. You can be an effective listener if you follow the ten listening principles (“Listening Skills,”2015):

8. When someone is talking, listen to what he/she is saying; do not interrupt or talk while he/she is talking. Relax, and focus on the speaker. Class 1. STOP TALKING 2. Prepare yourself to listen.

9. Show that you are listening and understanding what he/she is saying by maintaining eye contact or gestures that encourage him to continue speaking. Focus on what is being said. Class 3. Put the speaker at ease. 4. Remove distractions.

10. Keep an open mind to the speaker’s views and opinions. If the speaker pauses to formulate what to say and how to say it, let him/her continue in his own time. Class 5. Empathize. 6. Be patient.

11. Remember that everybody has a different way of speaking, like habits or mannerisms, so do not let it distract you from what is being said. Every speaker varies the pitch, tone and volume of their voice depending on the situation; let these voice qualities help you understand the emphasis of what is being said. Class 7. Avoid personal prejudice. 8. Listen to the tone.

12. Connect pieces of information; get the whole picture, not the isolated bits and pieces. Listen not only with your ears but also with your eyes. Class 9. Listen for ideas, not just words. 10.Wait and watch for nonverbal communication.

13. The skill we use to ensure that we have understood the speaker's message in an interpersonal exchange. It involves the listener’s offering back to the speaker the essential meaning of what the speaker has just said as the listener understood it. Clarification

14. Purposes of Clarification (“Clarifying,”2015) 1. To ensure that the listener’s understanding of what the speaker has said is correct, which reduces misunderstanding. 2. To reassure the speaker that the listener is genuinely interested in him and attempting to understand what he is saying.

15. In this type of communication, you must also consider the following: 1. Appropriateness The language you use must be appropriate to the environment or occasion. 2. Brevity Use simple yet precise and powerful words because they are found to be more credible. Avoid fillers and insubstantial expressions. 3. Clarity The meaning of words, feelings, or ideas may be interpreted differently by a listener; hence, it is essential for you to clearly state your message and express your ideas and feelings. 4. Ethics Words should be carefully chosen considering the gender, roles, ethnicity, preferences and status of the person or people you are talking to. 5. Vividness Words that vividly or creatively describe things or feelings usually add color and spice to communication; hence you are encouraged to find ways to charm your audience through vivid wor

16. LESSON 2: NONVERBAL COMMUNICATION

17. Messages using our body movement or voice quality are ways of communication nonverbally.

18. Nonverbal Cues, according to Griffin (2012): 1. Physical Appearance - does not only refer to one’s clothing and grooming. It also refers to how one appears before one speaks and how one approaches the podium 2 . Eye Contact - refers to our visual contact with our audiences 3. Facial Expression - refers to the movement of your eyes, eyebrows, and mouth 4. Posture - refers to how a speaker carries his or her body in front of an audience. 5. Gestures - movements, usually the hands but sometimes of the entire body, which express meaning and emotion or offer clarity to a message.

19. refers to the distance or space a speaker maintains between oneself and others. Proxemics

20. Positive and Negative Body Language (“Personal appearance,”2015)

21. POSITIVE 1. Positive Body Language a. Maintaining eye contact with the person to whom you are communicating b. Smiling (if appropriate) but especially as a greeting and hen parting) c. Sitting squarely in a chair, leaning slightly forward (to indicate that you are paying attention) d. Nodding in agreement e. A firm handshake f. Presenting a calm exterior g. Looking interested

22. 2. Negative Body Language a. Not looking at the person with whom you are speaking b. Tapping a foot, fingers, and the likEec. Rocking backward and forward d. Scratching e. Continually clearing your throat

23. THANK YOU THANK YOU THANK YOU f. Fiddling with your hair, ear lobes, jewelry, jacket, glasses, and the like g. Picking at fingers or fingernails h. Yawning or stretching i. Repeatedly looking at your watch or a clock in the room j. Standing too close to others k. Inattention to the person who is speaking Nonverbal communication, which reflects your personality, is usually unplanned or unintentional, without any purpose to hurt someone.

24. EFFECTIVE COMMUNICATION SKILLS

25. Effectiveness in communication requires the following characteristics: Completeness Your communication should be complete. Never leave your sentences incomplete. The audience should be able to receive the complete message so that they will be able to take the appropriate action. Clarity Put your message clearly in your communication so the recipient or listener won’t get confused. Let them be clear about what you want to convey. Conciseness It means wordiness. The words should be chosen as per the relevance of the content. You need to communicate your message in the least possible words so that you can save time. Avoid repetition and make it shorter. Using excessive words makes little sense, as the reader may get carried away

26. Concreteness It means putting facts and figures. Majorly, concreteness helps in avoiding misinterpretations. Correctness Correctness refers to grammatical or structural errors. It helps to enhance the impact you want to create through communication. Courtesy Obviously, the receiver needs to be respected. So, ensure your communication is polite, positive and focused on the audience. Avoid biased opinions or impolite conversations. Consideration Consider your audience while you communicate. Consider the audience's educational background, mindset, etc., to become an effective communicator.

27. Set of Skills for Effective Communication: Skill 1: Becoming an engaged listener Skill 2: Paying attention to nonverbal signals Skill 3: Keeping stress in check Skill 4: Asserting yourself Communication is both speaking and listening; hence listening makes communication complete.

28. Different types of listening: 1. Informative Listening Whenever you listen to learn something, you are engaged in informative listening. 2. Empathic Listening Empathic listening involves attempting to understand the feelings and emotions of the speaker – to put yourself into the speaker’s shoes and share their thoughts.

29. 3. Appreciative Listening Appreciative listening is listening for enjoyment. A good example is listening to music, especially as a way to relax. 4. Critical Listening Critical listening is akin to critical reading; both involve analysis of the information being received and alignment with what we already know or believe. 5. Discriminative Listening This is the most basic form of listening and does not involve understanding the meaning of words or phrases but merely the different sounds produced. In early childhood, for example, a distinction

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