CQE Quality on leadership and management

Quality on leadership and management

1. Module II, III, IV, VII Program: Certified Quality Engineer Year: 2023 Topic: Q&A

2. 2 1. The purpose of a quality manual is to: Use it as a basis for every quality decision Standardize the quality methods and decisions of a company Provide a written basis for rejection of lots Make it possible to handle every situation in exactly the same manner

3. 3 2 . For employee involvement efforts to succeed, what may be needed? Increased employee incentives Increased basic training companywide Employee understanding of how they can make a difference The initiation of pilot projects

4. 4 3. Name the continuous improvement loop normally used by teams whereby they decide what they want to accomplish, carry out the decision, observe the effects, study the results, and then repeat the steps: PCL PDCA PDM PDPC

5. 5 4 . For a shaft with a specification of 1.000” ± 0.005”, what is the MMC? 1.000” maximum 0.995” minimum 1.000” ± 0.005” 1.005” maximum

6. 6 5. Reliability, maintainability, and product safety improvements are most often economically accomplished during which of the following phases? Design and development Prototype test Production Field operation

7. 7 6 . Using the DMAIC approach to six sigma improvement, at what step would the root causes of defects be identified? Measure Control Improve Analyze

8. 8 7. Which ISO document would be an appropriate requirement on a purchase order or contract? ISO 9000 ISO 19011 ISO 9004 ISO 9001

9. 9 8 . Which of the following quality leaders is associated with the definition of quality as “fitness for use?” Joseph M. Juran Philip B. Crosby W. Edwards Deming Armand V. Feigenbaum

10. 10 9. The first and most important step, in establishing a good product design, is: Determining customer requirements Determining manufacturing process capabilities Evaluating vendor quality systems Ensuring quality participation is design review

11. 11 10. What step in the six sigma DMAIC problem solving approach is missing from the PDSA and PDCA cycles? C I M D

12. 12 11. If a quality improvement team is investigating a process, which of the following tools would they initially consider using? Pareto diagrams Variable and attribute control charts Flow charts Fishbone (4-M) diagrams

13. 13 12. The downward flow of communications is used for information transfer. By the time it gets to the lowest level, it has been affected by the process of: Spanning Projecting Filtering Leveling

14. 14 13. Which luminary is generally recognized as being the creator of the control chart? Deming Shewhart Harry Ishikawa

15. 15 14. Cycle time reduction must be balanced with: Reduced product lead times Associated increased life cycle costs Any related DOE expenses Concurrent engineering difficultied

16. 16 15. There is a problem on the production floor and all of the factors that might contribute to the problem must be discovered. Which of the following problem solving tools would be the best selection? Pareto diagram Fishbone diagram Histogram Control chart

17. 17 16. In planning for quality, an important consideration at the start is: The relation of the total cost of quality to the net sales The establishment of a company quality policy or objective Deciding precisely how much money should be spent on quality The selling of the quality program to top management

18. 18 17. What is the key ranking difference between the Deming philosophy and the BNQA criteria? Deming prescribes “all or nothing” propositions, but BNQA ranks categories with different weights The BNQA ranks “business results,” but Deming does not consider this item The BNQA has seven categories compared to Deming’s 14 points There is no recognized rating system for the BNQA

19. 19 18. When confirming the results of an improvement, which of the following tools would be most beneficial? Pareto diagrams, histograms, and control charts Brainstorming, histograms, and PDCA Histograms, checksheets, and brainstorming Control charts, PDCA, and histograms

20. 20 19. Consider the following definition: “The best combination of machines and people working together to produce a product or service at a particular point in time.” What lean concept is being described? Standard work A future state map The value stream Ultimate cycle time

21. 21 20. On blueprints, thin lines with arrows at each end and numbers placed near their midpoints, specifying a part size, are called : Conversion lines Dimension lines Object lines Hidden lines

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