Creates a Radical Conversion Boom for Premium Hotel Chain

DialDesk revolutionized customer engagement for a premium hotel chain by providing seamless 24/7 call center support and CRM integration. Our tailored solutions streamlined booking processes, enhanced guest satisfaction, and boosted conversions significantly. With expert handling of inquiries and personalized customer interactions, the hotel chain experienced a measurable increase in bookings and brand loyalty. Transform your business today with DialDesk’s innovative customer support solutions!

1. As a startup, one of the main concerns is cost and
manpower management - especially when calls are
coming in 24/7. It was difficult to find and train staff to
handle these calls, and aOri ?on rates were high
impac ?ng customer experience. So they decided to
outsource their call center to take care of their
customer service needs.
Missing out on enquiries in absence of a proper call
center solu ?on in place.
A massive challenge the hotel faced was being present
at mul ?ple loca ?ons and receiving customer queries
about room booking, pricing, and availability. There
was no centralized system to track where traffic was
coming from.
The hotel wanted to know which loca ?ons are driving The hotel wanted to know which loca ?ons are driving
the most bookings, so they wanted to have a complete
analysis. Plus, there was no tracking system for
complaints, which was affec ?ng the growth of the
brand.
CORE CHALLENGES
The hotel chain’s primary focus is on delivering customer
sa ?sfac ?on through top-notch hospitality solu ?ons. They
have 500+ hotels and are present at mul ?ple loca ?ons
across North India, including Delhi, Chandigarh,
Himachal, Haryana, and Punjab. The company has big
expansion plans to expand its base across the country.
BRAND OVERVIEW
DIALDESK
CREATES A RADICAL
CONVERSION BOOM
FOR THIS PREMIUM
HOTEL CHAIN
Website: hOps://dialdesk.in
Phone: [phone]
Email: [email protected]

2. [phone]
hOps://dialdesk.in
[email protected]
/ DialDeskIndia
At DialDesk, we understand that every industry and
brand is different. That's why we specialize in designing
bespoke solu ?ons that improve our clients' core
customer experience.
Connect with us today to see how we can enhance your
customer experience and reduce your overall costs and
increase your boOom line.
Boosted CSAT by 100% which eventually
increased the word-of-mouth marke ?ng for
the hotel chain.
Up to 75% cost reduc ?onUp to 75% cost reduc ?on - their main
problem was that they had to cover the
24X7 window with a smaller call volume.
And we were able to cover that window at a
much more affordable rate.
We're proud to have helped our client We're proud to have helped our client
achieve a 100% GROWTH RATE! They're
now opening more outlets across the
country, thanks to our efforts in delivering
high CSAT and mapping out their en ?re
customer journey. Our efficient solu ?ons
kept customers happy and resulted in this
impressive growth.impressive growth.
Outcome
For any abandoned call, the brand uses Automa ?c
Dialing Technology to make it easier for the customers
to get in touch with them.
DialDesk CRM helped them to keep track of every
inbound call by tagging it on the CRM. By doing this,
they can get detailed insight and can see from which
areas the calls are coming and what the status is of the
complaints, etc.
A 24X7 CRM access ensures complete transparency
and complete control over the en ?re process.
We designed a We designed a professional IVR for this hotel chain
which included announcing their USPs. IVR is an
essen ?al part of customer support and helps to create
a beOer experience for callers.
The SOP format was specifically designed to ensure
consistency across all of the hotel's proper ?es. We
designed the en ?re flow based on what a customer
might say in different scenarios. This completely
streamlined their process, resul ?ng in higher customer
sa ?sfac ?on.
We also did an We also did an Outbound Telemarke ?ng Campaign for
them. We reached out to customers who had made
inquiries but did not make any bookings during
inbound calls. Our agents would try to understand
their requirements and offer them deals to close the
sale.
DialDesk collaborated with this hotel chain to deliver
the best customer service possible by training their
execu ?ves to be professional and skilled in managing
their en ?re customer support process.
We also trained the agents to use the hotel customer
portal to take bookings.
We understand the importance of customer service We understand the importance of customer service
and therefore designed a centralized system that
allows reserva ?ons to be taken by professional and
trained agents. This allowed us to take their en ?re
customer process to another level, providing them with
the data and informa ?on they need in a ?mely and
efficient manner.