Critcal Thinking and Negotiations PG Prints .pptx

critical thinking for retail sales

1. Critical Thinking & Negotiation Using debate to see the other side Human resources slide 1

2. AGENDA Why is This Important Critical Thinking- Seeing the value of the other side Introduction to Debate- What are the rules & Tips Debate Rounds Human resources slide 2 Debrief of Rounds Using perspective to find middle ground Wrap up

3. Differing Opinions at GoWireless Practicing Critical thinking is important because: It helps you see the other perspectives: Creates well rounded thinking Human resources slide 3 Debate is important because

4. Critical Thinking Seeing the Value of the Other Side Who Human resources slide 3 Benefits? Is harmed? Decides these things? Directly effected? Decides these things? Directly effected? What Are the strengths? Is another side? Best/worst case? Most/least important? Is in the way? Would an objective person say? Where Are there similar situations? In the world is this a problem? Is more information? Is more assistance? Will this take us? Opportunities? When Is this acceptable? Would this be OK? Would this be a problem? Is it best to act? Will we have succeeded? Has this happened before? Why Is this a problem? Is this relevant now? Has this been this way? Have we allowed this? Why are people influenced? Am I resistant to this? How Is this disruptive? Do we know the truth? Should this be approached? Does this benefit us/them? Find compromise? Is this the same as __?

5. GoWireless should no longer pay commissions and only pay hourly wages for Wireless Consultants. GoWireless should offer fully paid benefits to all employees. GoWireless should eliminate all field employees and invest in Artificial Intelligence and automated service machines. Thinking it out In groups, think through one these proposals: Human resources slide 6

6. - - - Thinking it out In groups, think through one these proposals: Human resources slide 6

7. What Makes an Argument? Human resources slide 5 ___________ _____________ ___________

8. What Makes a GOOD Argument? Human resources slide 5 When the grounds support the claim and only that claim When all relevant grounds have been addressed When the grounds are supported by reputable sources

9. What do you think? Human resources slide 5 CHECKLIST When the grounds support the claim and only that claim When all relevant grounds have been addressed When the grounds are supported by reputable sources The best thing that we can do to improve turnover levels is to increase the hourly wages. There have been a lot of people who have said that money has made them happier in their jobs. We should move to an unlimited PTO model. The fact that people don’t use all their PTO means they are saving it up and can never use it when they need it.

10. Bad thinking or deceptive arguments Logical Fallacies ____________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Human resources slide 8

11. Bad thinking or deceptive arguments Logical Fallacies ____________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Human resources slide 8

12. Bad thinking or deceptive arguments Logical Fallacies ____________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Human resources slide 8

13. Resolution The statement that must be resolved Negative The “Opposition” or the team that must refute the statement. Affirmative The “Government” or the team that must support and defend the statement. Judge The person(s) who decide which team won based on the soundness of their arguments Human resources slide 4 DEBATE

14. Resolution Cats are better than dogs Negative We do not believe cats are better than dogs for the following reasons and support it with the following evidence . Affirmative We Believe cats are better than dogs for the following reasons and support it with the following evidence . Judge I believe the winner of the debate was the X team because they presented more sound support for their position and more successfully refuted or sufficiently called into question their opponent’s position Human resources slide 4 DEBATE

15. Negative Affirmative Judge Human resources slide 4 DEBATE First Step The Resolution is read aloud for both teams to hear. “Cats are better than dogs” Second Step Both teams separate and begin their time creating their arguments. (15 minutes in Colligate rounds, 45 Minutes for us) What are all the reasons Dogs are better? What evidence do we have to support these reasons? Use the WWWWWH sheet to produce ideas What are all the reasons Dogs are NOT better? May not be that cats are better, but equal What evidence do we have to support these reasons? Use the WWWWWH sheet to produce ideas What do we expect the Affirmative to say and how do we prepare?

16. Debate Practice- Affirmative Resolution _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________Argument 1 ________________________________________________________________________________________________________________________________________________________________________________________ Evidence ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Argument 1 ________________________________________________________________________________________________________________________________________________________________________________________ Evidence ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Human resources slide 8

17. Debate Practice- Negative Resolution _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________Argument 1 ________________________________________________________________________________________________________________________________________________________________________________________ Evidence ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Argument 1 ________________________________________________________________________________________________________________________________________________________________________________________ Evidence ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Human resources slide 8

18. Negative Affirmative Judge Human resources slide 4 DEBATE ROUND Prime Minister Constructive Speech 7 Minute Maximum 1 1 st Member of Government Constructive Speech 8 Minute Maximum 3 2 nd Member of Government rebuttal 5 Minute Maximum 6 Leader of Opposition Constructive Speech 8 Minute Maximum 2 1 st Member of Opposition Constructive Speech 8 Minute Maximum 4 2 nd Member of Opposition rebuttal 4 Minute Maximum 5

19. “Flowing“ an Argument Human resources slide 3 Point 1- Dogs can perform work Police dogs Drug sniffers Point 2- Dogs are easier to train Dogs do tricks Can fetch the paper Dogs are better than cats Point 1- Dogs are more expensive than cats Dogs are bigger Dogs cause damage Point 2- Cats are lower maintenance Can leave them alone Use a litter box Rebuttal 1- This doesn’t help regular people More expensive Very rare Rebuttal 2- Cats can be trained too As mentioned, use litter box Don’t require attention Rebuttal 3- Dogs are less expensive No cat litter Less dry cleaning Rebuttal 4- lower maintenance = Less supportive Loaners Not as loyal Rebuttal 1- This does help regular people Safer society Cats cant do it Rebuttal 2- None or Useless tricks litter box is an instinct Not requiring attention isn’t a trick Rebuttal 4 Dogs are more expensive Just need a yard Dogs cause more expensive damage Rebuttal 5 Cats are supportive Sit on lap Play with you Rebuttal/Conclusion Rebuttal/Conclusion Rebuttal 3- Too few to make dogs better overall Too general 7 8 8 8 4 5

20. Negative Affirmative Human resources slide 4 DEBATE RULES Only the person delivering the speech can speak Can write notes to them You can use up to 2 minutes of your time to collaborate and prepare You can ask one point of clarification Should be a one sentence question You must be your own judges

21. Finding Middle Ground Things to consider Think of the hardest issue or argument that you get Are you too ego invested in this issue? How do you define success? Does winning this argument help you reach your goals? Is a win here worth it? Is there a win-win? Are you arguing the same thing? Human resources slide 8

22. Finding Middle Ground In groups discuss how can we use this activity and these tools to negotiate better with: Dogmatic people New employees People with conflicting agendas Human resources slide 8