Customer Service PowerPoint

Customer Service PowerPoint

1. Customer Service: putting your best foot forward Human Resources Department May 6, 2020

2. Learning objectives By the end of this training, interns will: Learn what customer service is, how to recognize it and use it for character building Learn the five important aspects of customer service essentials Integrate customer service skills into daily interaction in a school and work environment

3. What is customer service? The support and assistance you offer to customers

4. Who are your customers? Citizens of DeKalb County Co-workers Supervisor Other Departments

5. Which companies are known for great customer service?

6. “Service is our product”

7. Great Customer Service requires you to be: Reliable Responsive Reassuring Empathetic Presentable

8. reliable Ability to perform the promised service dependably and accurately

9. responsive Willingness to help customers and to provide prompt service

10. reassuring Ability to demonstrate trust and confidence

11. empathetic Providing caring, individualized attention to customers

12. Presentable Your appearance, also facilities, equipment, workspace and communication materials  

13. Interacting with your customers Engage in active listening Try not to interrupt Use easy to understand language Use positive language

14. Rules of Customer Service Make the customers feel heard - listen and pay attention Make the customers feel understood - repeat critical information in appropriate tone Make the customers feel appreciated and respected-smiling and saying “thank you” Make the customers feel helped - let them leave with more than they came If you make a mistake, admit it, apologize and move along

15. Your Impact You are the face and voice of your employer. Know your information. Always remain professional. Your most important job is service. Your positive attitude matters.

16. Human resources department contacts Benita Ransom Human Resources Director 404-687-3588 Fabienne Niles Organization & Employee Development Manager 404-371-4937 Jami Mack Employee Development Trainer 404-371-2107 Ashley Swan Employee Development Specialist 404-371-2849 Karen Grant Human Resources Specialist 404-371-2320