CV_SDAS_CRM-DMS

1. SANTOSH DAS
Date:
To
SUB: Applying for the post of ………………………………………………….
Dear Sir,
I introduce myself as Mr. Santosh Das, presently working at RUBY ASSOCIATES PVT. LTD.(An Authorised
Service Station of TATA MOTORS). This letter is to express my interest in the above said position at your
esteemed organisation. The opportunity presented is very appealing, and I believe that my experience and
education will make me competitive candidate for this position.
The key strengths that I posses for success in this position include, but are not limited to, the following:
·Strong communication skills and effective relationship builder.
·Enjoy helping people.
·Patient and attentive to detail.
·Self-motivated and resilient.
·Adaptable and eager to learn new things.
You will find me to be well-spoken, energetic, confident, While at first glance I may not seem to fit your typical
candidate profile, I am confident that my skills, cool of patience & experience would indeed be an excellent
match for this position.
I can be reached anytime via my mobile, 9439200175. Thank you for your time and consideration. I look
forward to speaking with you about this employment opportunity.
Sincerely,
Santosh Das
Enclosed: CV
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2. SANTOSH DAS
C/o- Dhulamani Das
At- Dhumabatinagar,
Near Dhumabati Temple
Po- Kapaleswar, Choudwar
Dist- Cuttack Pin-754071
Contact No.09439200175, 09338006175
Mail ID: [email protected], [email protected]
Career Objective
A satisfying long term employment in a work environment in the public relation, statistical expenses, morally &
mentally support and exposure in the field CRM/DMS/ADMIN work that provided opportunities for utilizing my
work experience for the mutual benefit and development of the organization and myself.
Work Experiences
(a)Presently working as CRM cum DMS Operator at Ruby Associates Pvt. Ltd.(An Authorised Service
Station of Tata Motors Ltd.) at NH-5A, Kantigadia, Chandikhol, Jajpur since February 2013 to till date.
Responsibilities includes:-
As CRM cum DMS Operator: Receiving & Listening to Customer’s complaint with Job Card Opening,
Estimation of Spare & Labour, Revised estimate with approval from Customer and Final Invoicing of Job
card with ancillary work order making in SIEBEL(ONLINE SOFTWARE OF TATA MOTORS LTD.).
Free Servicing Billing uploading in DMS to VCM, WPP report preparation, AMC & RECON invoicing in VCM
with Free Service bill & AMC bill claiming to Tata Motors.
Customer database register maintaining with CRO for Service Reminder & Post Service Follow up also
Service reminder through mail & telephonic contact regularly.
Onsite service of Free Service campaign & On wheel service planning.
Assisting Works Manager, Accounts & Management in office related report preparation with letter typing,
data entry, scanning work. etc.
Complaint closing raised by Tata Motors on SEIBEL after discussion with customer.
Maintain the register of Daily Correspondences i.e. dispatch/receive/couriers/mails etc & Checking E-mails
and reply tracking accordingly
Well experienced with workshop management, Office management, customer care & Tata Motor’s CRM
(SIEBEL) package & Diagnose fault through BS-III Samtec system.
Follow up of Pending Spares order, VOR order & report preparing of demand spares by customer.
Well conversed with report like Operation Management, Athena & Tata Reconnect system.
(b)Worked as CRM cum DMS Co -Ordinator at M/s Rashmi Motors (Main Dealer of Ashok Leyland
Ltd.), NH-5,Manguli, Cuttack.(From November 2012 to January 2013).
Worked with CRM_DMS package (Citrix Gateway- Online software of Ashok Leyland )
Job Card Opening & Invoicing, Free Service Claiming and daily PSF follow up checking through DMS for
Service Dept.
Daily CRM activities report preparation.
Daily mail checking and reply accordingly with good experience in internet, scanning of docs, typing etc.
(c) Worked as CRM cum DMS Operator at RASHMI MOTORS (An ISO 9001:2008 Certified Authorised
Service Station/Centre of TATA MOTORS) , N.H-5, Manguli, Cuttack (From 25
th
May 2001 to 30
th
April 2008
& again rejoined 15
th
April 2009 to October 2012).
Working with the Software Application Package:-
Worked with the software application packages based on Foxpro developed by Extrapolix System (P)
Ltd. Cuttack from August 2001 to December 2003
Worked with the automobile software package “ Automan” based on VB developed by “ Dataman
Software” of Kanpur from January 2004 to February 2007.
Worked with SIEBEL (ONLINE SOFTWARE OF TATA MOTORS LTD.) & VCM( ONLINE SOFTWARE OF
TATA MOTORS LTD.) java based on line package of TATA MOTORS LTD .) from March 2007.
Training : Training of Free Service Billing & Warranty Management at TELCO, Pune in June 2001. Training
of CRM-DMS on line software package of TATA MOTORS with Tata Delight, RO office, Bhubaneswar.
Inbound Training of CRM_DMS of Ashok Leyland at our own premises in the month of Sep’12. Training of
Churn at Tata Motors area office, in June 2015.
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3. (d) Worked as EDP In Charge in NARAYANI MOTORS PVT. LTD. (Authorised Dealer of Maruti-Suzuki
India Ltd.) from 2
nd
May 2008 to 12
th
of April 2009. I was managing the total customer enquiries of a deal,
reconciling Customers interaction, attitude and requirements.
Collection of full database of the customer from our DMS Software (SAP OF MARUTI-SUZUKI LTD)
Packages for follow-ups.
Entering full database of the customer in software package depending upon the nature of source gathered.
Allotting a particular enquiry to the sales executive for follow-up.
Follow-up and confirmation of all daily action plans, deferred and lost cases through telecalling in concern
with the executives.
Invoicing the vehicle in (DMS) online software given by Maruti and processing the file for vehicle
registration.
Making Insurance of the vehicle in On line Insurance of Maruti.
Making Extended Warranty of the vehicle.
Login the name of Corporate customer for extra benefit (discount).
Sending Daily Report to Maruti Authorized Person in daily basis.
Updating of pending actions as well as pending enquiries in day-to-day transactions and closing of cases
related to new sale, deferred and lost.
Assisting CRM in daily PSF work.
Personal Details
Father’s Name : Dhulamani Das (Retired D.W.O, Govt.)
Mother’s Name : Nakshatramali Das (Retired Teacher, Govt.)
Nationality : Indian
Religion : Hinduism
Date of Birth : 25
th
May 1978
Qualification :


Permanent Address : C/o – Dhulamani Das
At – Dhumabatinagar, Near Dhumabati Temple
Po - Kapaleswar, Choudwar, Dist - Cuttack-754071
Extra Qualification : a. Type Writing & PGDCA in Computer.
b. Hardware & Networking from S.I.S.I(Central Govt.
Undertaking)
(i) OPERATING SYSTEM : Windows 98/2000/2007/XP, MS-DOS (Exposure)
(ii) PACKAGES : MS- OFFICE, Internet
(iii) HARDWARE KNOWLEDGE : Workable knowledge of computer hardware.
Language Known : Oriya, Hindi and English
Category : General/PH
Marital Status : Married
Hobbies : Art, Music listening, Travelling & Internet
Surfing, New Friends Making.
My Strength : My cool of patient(Having working experience of more
than 12hrs in Comp. Operation job)
Expected Salary : …………………………………………
Date :
Place: Cuttack Signature
Page 3 of 4
Qualification Board/Inst./University Year of Passing Division
HSC H.S.C, Orissa 1993 1
st
C.H.S.C. C.H.S.C, Orissa 1995 3
rd
B. Sc (PCM) Utkal University 1998 General
EMBA
(CRM & Material
Management )
NIBM, Chennai 2015 Credit

4. (Santosh Das)
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