Define Phase of Six Sigma Process Improvement.pptx

Six sigma

1. Overview Define Phase defined Define Tollgates Companies using the Define Phase An exercise opportunity Summary

2. Define Phase Defined Project charter is created Voice of the Customer (VOC) High-Level Map of current process is created Project Team assembled

3. Project Charter Includes The business case The problem statement Project scope Goals statement Milestones Roles and responsibilities of the project team

4. Project Charter Do’s Make problem statement specific Focus on observable symptoms Use Charter to set direction, goals Address project questions early

5. Project Charter Don’ts Assign blame in problem statement Set non-obtainable goals Make the charter wordy

6. Business Case Given to the team by the Leadership Council Gives a broad definition of the issue Gives rationale why this project is a key business priority Compelling reason to commit resources

7. Problem Statement Concise statement of the problem Under what circumstances does problem occur Extent of problem Impact of problem Opportunity if problem is eliminated

8. Problem Statement Form

9. Project Scope An important element in the charter Sets boundaries on what’s included/excluded Seek a balance Viewed as a contract to avoid scope creep

10. Goal Statement Specific Measurable Attainable Relevant Time bound

11. Milestones Indicates when and where the team should be in the process Set limits for other steps in DMAIC process

12. Voice of the Customer (VOC) Recipient of product/service targeted for improvement Delivery time Accuracy

13. High-Level Process Map Name the process Establish start and stop points Determine the output Determine the customers Determine the supplier Determine the input Agree on five to seven high level steps

14. Symbols Used to Create A Process Map Start/stop of a Process Decision point Step in the Process Direction in the Process

15. Project Team Champion (process owner) -strategically guides team -assist in picking the team Team Leader-Black Belt Team Members Master Black Belt

16. Tollgates Steps of the Define Phase Similar to being on a turnpike Stop to pay toll Proceed to the next tollgate Continue on the highway of quality Improve sigma performance

17. General Electric (GE) 2000 was a record breaking year Revenue rose 16% to $129.9 billion-a record 75% of GE’s top businesses posted double-digit earning increases Six Sigma turned the company’s focus from inside to outside

18. ITT Uses Value Based Six Sigma (VBSS) 2001-$135 million in cost savings Linked VBSS to the company’s strategic plan Go for quick wins Match project and resources

19. Define Phase Do’s Give equal attention to Service and Output requirements Create clear goals and objectives Measurable requirements are essential to understanding your customers

20. Define Phase Don’ts Fail to measure your performance against customer requirements Close your mind to new information Make new requirements your standard operating procedures (SOP)

21. Training Exercise Break down into 3-5 people per group to determine there are issues within your organization that you could use the Define Phase on. How long did the problem exist? How did the problem begin? Will we need a project team to work on the problem? What will be the savings if a solution is found? What will be the damage if a solution isn’t found?

22. Summary Define Phase is structured Efficient and effective way of achieving a difficult undertaking Higher consistency of outcomes Project results as sound