Dtdc

1. Presentation By :- Kedar Kondlekar Abhishek Chandra Sudipto Sanyal Saif Khan

2. INTRODUCTION 1990 : Inception of DTDC by Mr. Subhasish Chakraborty , Founder and CMD; Incorporate as Private Limited Company. 1994: Converted as Public Limited Company. DTDC is now 23 years old and has come a long way from a modest beginning in Bengaluru, back in 1990. Today , DTDC is a power brand worth Rs . 425 crores with 5800+ channel partners . 5500 direct employees and overseas operations in major countries across the world . DTDC, an ISO 9001:2008 Certified Company by Det Norske Veritas (DNV) India and Accredited by UKAS (UK ).

3. OBJECTIVES/GOALS OF QUALITY DEPARTMENTS Providing Training to all the Employees and Departments/Franchisees on QMS, ISO and Processes . Implementing Best Practices pan India to achieve Customer Satisfaction . Conducting Internal Audit and taking corrective/ preventive actions . Defining performance measurement parameters, analysis for continuously improving and achieving targets/goals . Conducting Operation, Branch and SF/Franchisees Audit for continuous improvement.

4. TECHNOLOGY Keeping up with world-wide technological developments in the Logistics industry, DTDC has been investing extensively in ramping up its infrastructure, since it is the backbone for holding together the operational service excellence. DTDC ensures that it identifies and deploys state-of-the-art technology, which offers the following : World Class ERP (SAP) Real-time Connectivity End-to-end Consignment Tracking and Tracing functionalities Data Accuracy Web-based and Mobile (text message) status query solutions Tech-based Mass Mailing solutions

5. TECH-RELATED RESEARCH & INNOVATIONS AT DTDC Image-scan of Proof Of Delivery (POD) on the web Mobile-based instant delivery update. Secured integration with ERP of alliance partners and customers. Franchisee ERP & Tech enablement. Portal for Franchisees - a complete suite of applications and utilities. Fleet Management and GPRS software solutions. Logistics and Warehouse Management applications. Human Resource Management Systems (HRMS) and SFA applications. Help Desk and call management applications.

6. Adopting Six Sigma Processes to achieve lean perfection in services . Greater use of technology for faster flow of delivery information . Building inter-departmental co-ordination and efficiency to enhance back-end services. Superior customer service to handle queries with faster turnaround of responses . Benchmarking of service levels at every step to attain near-perfect customer satisfaction .

7. PARTNERS Statutory Auditors Internal Auditors HR Consultant IT Development Partner

8. Network Partner Database Partner ERP Partner IT Infrastructure Partner

9. STRUCTURE Aligned with its founding principles, DTDC's franchisee model has been structured to address the requirements of a robust pan-India presence and highest service levels for clients. Internationally, DTDC ensures presence via subsidiaries, joint ventures, representative offices and franchisees as well. As the key elements of this framework, the following categories of franchisees currently operate in DTDC : Single Unit Franchisee  Master Franchisee (MF) Super Franchisee (SF) Corporate Franchisee (CF)

10. PRODUCTS & SERVICES Domestic services:- DTDC lite (DTDC Express services and cargo services), DTDC VAS (COD, FOD, Mentioned Piece) International services- Air, Sea-Air, Ocean Freight, Project Cargo Premium Express :- DTDC plus, Blue, Prime time plus, Premium express cargo. Priority services :- Air, surface, express Supply chain solution:- Warehousing solution

11. PROCESS

12. Central location office Individual customer Corporate customer DTDC Office Regional sorting & bulk packing Local, Regional, National Distribution

13. International Cargo Destination Warehouse Destination??? Final Destination DTDC Office Reverse logistics NO

14. Headquartered at Bangalore and 4 Zonal Offices at Delhi, Kolkata, Chennai & Mumbai. DTDC has a strong presence across the nation via 5800 franchisees, 200 branch offices and collection points. DTDC has expanded rapidly to cover the entire nation to serve as a provider of end to end logistics solutions. The Franchisee based model has helped the company in reaching every nook & cranny of India serving 10000 pin codes and enables it to deliver over 11 million consignments a month Strategic tie-ups and business arrangements with key global players to provide services in more than 240 countries around the world.

15. In addition to this, DTDC has extended its service network around the world through its own subsidiary offices, joint ventures, representative offices and franchisees abroad. On Board Courier ( Direct person by fight)

16. Thank you……