Easy Ways to learn effective communication

How to Communicate effectively. this slides has a lot of information to learn and implement easily.

1. Settle In

2. Effective Communication

3. Learning Objective Effective Communication -Part 1 What you say & How you say matters Effective Communication -Part 2 Non-Verbal Communication Effective Communication -Part 3 Building Conversation Effective Communication -Part 4 How to convince and get job done-Tool Effective Communication -Part 5 How to say a Polite NO-Tool Effective Communication -Part 6 How to do Service Recovery -Tool

4. Barriers to Communication Language differences The difficulty in understanding unfamiliar accents. Lack of confidence Emotional Barriers Poor listening skills Culture Barriers

5. What you say, and How you say it. Effective Speaking

6. Aspects in Effecting Speaking The words you use. How you say -Your voice. Your other non-verbal communication, particularly body language.

7. Verbal v/s Non Verbal

8. Role play –Situation Handling Appointment not visible on portal for an in clinic visit Reports not received –Inbound call Values are incorrect on report received Outbound call –Booking a Dental consult Explaining the procedure post consult –Technician Report not received –Contact Thyrocare Explaining the Checklist during EHC visit in clinic Technician –X RAY

9. Magical Words and Phrases Its okay to say SORRY

10. Choosing Your Words What  you say—the words you choose—matters

11. Let’s fly a Butterfly

12. Non –Verbal Communication Use-nonverbal signals that match up with your words Sitting with arms crossed and shaking your head doesn’t match your words, if you telling someone that you agree with what they’re saying

13. PITCH TONE VOICE MODULATION

14. To be avoided….

15. Mirror and Matching

16. Convincing 4 R’s Request Reason Rephrase Recommend