xviiiCASES AND REAL-WORLD EXAMPLES AT A GLANCE CASES AND REAL-WORLD EXAMPLES AT A GLANCE
CHAPTER Opening vignette OB in action
Ethical
perspective Counterpoint
What would
you do?
International
spotlight Sustainability Case study
1 What is organisational
behaviour?
Complexity and today's
organisations
Fast food specialisation, BreadTalk (Singapore), Baby boomers at work
(Australia/New Zealand), Transforming training for apprentices in
Australia, Outsourcing to India (Australia/India), Workplaces
of the future
Paid parental leave — whose
responsibility is it?
Globalisation for
good or evil?
IQ testing in
recruitment
The dimensions of
culture
Corporate social
responsibility in
South‐East Asia
Resene Paints Ltd
(New Zealand)
2 Individual attributes and their effects on job performance
Staff engagement and retaining workers
(Australia/New Zealand)
Chorus of inspired staff (New Zealand), Women in management
(Australia/New Zealand), What are Australians dreaming of?, Challenges
faced by mature‐aged employees An ethical
predicament
Gen Ys are not all the
same
Sickies — staff
absenteeism
Global managerial
competencies
Perceptions,
attitudes and job
dissatisfaction:
a tricky issue
3 Motivation and empowerment The puzzle of motivationWorkforce ageing — an issue for employers (New Zealand), Frustrated
by ‘red tape’, Workplace motivation and culture (China), Why are people
leaving their jobs? (New Zealand), What will employees find rewarding?,
Empowerment — What nurses want
Bridging the gender pay gap (Australia/
New Zealand)
Satisfying
generational needs
— reality or myth?
Knowledge of pay
process
Supply and demand
of labour — a global
phenomenon
Sustainability
motivates (New
Zealand)
Employee
empowerment at the
Bank of New Zealand
4 Learning, reinforcement and self‐ management
The unintended consequences of
rewards — when
incentives backfire
Learning from failure, Pay for performance (incentive pay), Punishment
and shame in organisations, Extinction in action — if you don't hear from
me, you know you're doing fine, Self‐management versus empowerment,
The trouble with learning, Pixar: the ultimate learning organisation,
A knowledge management officer for every organisation?
Paying for performance
Incentives modify behaviour … but not
always in the way we
hope!
Australia's maths
crisis. Is poor self‐
efficacy to blame?
What is more
rewarding than
money? The case of
Korea
Piece rates and ‘the
China price’
Experiential learning
in organisations
… just do it! (New
Zealand)
5 Job design, goal setting and flexible work arrangements
The third metric Kiwis want flexibility and opportunity for growth (New Zealand), Clear goals means increased job satisfaction, Flexibility and autonomy beat
all!, Subjective wellbeing — meaningful work and family focus creates
lasting happiness, All, nothing or both? Flexibility allows mothers to
make good career choices The quest for work– life balance
Putting a price tag on friends, Is a bad
job better than no job
at all?
Having to do boring
work … even the
simplest of jobs
can offer fulfilment,
Feeling stressed and
disengaged at work?
From bags to tickets
to customer service
(Singapore)
Brolly Sheets and
‘mumpreneur’ Diane
Hurford (Australia/
New Zealand)
6 Groups and group dynamics Working in groups is not for everyone — the new
'groupthink'
New Zealand and Australian military task force foils drug smugglers, The
importance of workplace friends, Group problem solving Managing emotions
and moods at work
— how far can
managers go?
Too much group
work?
Improving health
care — the impact of
effective groups
Groups and cultural
difference (China)
Vigilantes of the seaWorkgroup behaviour
in a New Zealand
factory
7 Teamwork and team building Teamwork in the defence
forces — is it a matter of
life or death?
Sushi team bonding (New Zealand), Team IQ (Australia/Asia), Trust drives
empowerment in Chinese hotels (Asia), The Pirates Dilemma,
Brainstorming is brilliant (New Zealand), Virtual team intelligence Fair treatment of
team members and
perceptions of justice
When ‘teams’ do not
work!
When the senior
executive team is to
blame
Bain Southeast Asia:
a great place to work
(Asia)
Understanding the
self (New Zealand)
8 Organisational structure and
design
Structure, design and
partnerships
The global financial crisis and organisational design, Australian wool
exporter conquers Chinese market (Australia/Asia), The Chinese
perception of quality, Breaking the silos at Sony and the New Zealand
public sector
Health check
(Australia)
Social media
and workplace
productivity
Coordination
in temporary
organisations,
The pros and cons
of growth and
acquisition
Fonterra: from local
prominence to global
reach (New Zealand)
Organisational
structures for
sustainability
Why do bosses need
to go ‘undercover’?
CASES AND REAL-WORLD EXAMPLES AT A GLANCE