Effective Communication and Public Speaking.pptx

Its about effective communication and public speaking principles

1. EFFECTIVE COMMUNICATION COMMUNICATION SKILLS DEVELOPMENT & TRAINING SESSION

2. INTRODUCE YOURSELF Your name? Your profession? Where are you from? Who would it be if you could invite 3 people (Living or dead) to your Birthday Party? Why do you invite them?

3. Suraj Wijewickrama Certified Trainer (IITC) Visiting Lecturer (MSU) The Platinum Speaker 2020 - Winner The Orator 2019 - Most Popular Contestant The Orator 2019 - 2nd Runner-up

4. SESSION HIGHLIGHTS What is Communication? Communication Process Importance of effective communication Communication Process Ways of Communication Communication barriers 7C’s of Communication Communication equation

5. SESSION OBJECTIVES At the end of this session, you should be able to; Define the concept of effective communication. Understand & demonstrate the communication process Distinguish verbal & non-verbal communication. Contrast the one-way & two-way communication. Identify the barriers to communication. Understand 7 C’s of effective communication. Define and Implement factors of “The Communication Equation”. Understand and implement effective listening techniques. Use effective communication techniques.

6. Start Start Start Tea Break Lunch Start Tea Break Finish 03.20pm 12.50pm 8.30am 10.15am (20 Min) 10.35am 12.10pm (50 Min) 03.00pm (20 Min) 04.30pm SESSION SCHEDULE

7. Interactive Presentation Brainstorming Group Discussion Methods of Learning Q & A Self Assessment

8. Respect Others Ideas Be on Time Silent Mobile No Side Talk Active Participation Ground Rules

9. “We are putting a man on the moon!”

10. Act or process of using words, sounds, signs or behaviours to express or exchange information . Or to express or exchange ideas, thoughts and feelings with another person. What is Communication?

11. Make groups with 4-6 members Create a group name Make a group leader and a reporter List down 10 instances of communication at work State why communication is important in those situations TEAM UP

12. Facilitates understanding Builds relationships Enhances teamwork Promotes clarity Resolves conflicts Increases productivity Fosters trust Supports effective leadership Importance of Communication

13. Form several groups with 4-6 participants Take three A4 size paper Cut the A4 Size paper vertically into more than four equal-sized parts. Take one glue for the group Prepare a paper chain in collaboration using one hand only and communicating non-verbally. How important communication was in doing the task? PAPER CHAIN

14. Communication Process

15. Groups of 4-6 participants Take a minute and come up with a common object (Office equipment) Other groups can ask 6 questions to get yes or no answers Groups should guess the name of the object 10 minutes will be given to discuss GUESSING GAME

16. Information is transferred from the sender to the receiver without any opportunity for the receiver to give feedback to the sender. One way communication Sender Target Message

17. Two-way communication is the process of sharing information back and forth between two parties Two way communication Sender Target Message Feedback

18. Pair with a random participant Sit side by side One side should see what the facilitator draws and instruct the other person Another participant of the pair should draw without asking for feedback Then switch the sides and re draw what trainer draws with the feedback DRAWING GAME

19. Barriers of Communication Physical Barriers Cultural Barriers Language Barriers Emotional Barriers Gender Barriers Organizational Barriers Perceptual Barriers

20. Make groups Other teams set up an obstacle course Blindfold one player Ask other players to guide the player through the course by shouting directions. (From point A to B) BLINDFOLD STROLL

21. 7C’s of Effective Communication Clear Concise Concrete Correct Coherent Complete Courteous

22. Make two queues Mediators should provide messages Only one-time messages will be told The person on the end should say the word loud Then mediator repeats the first message Do again with feedback and see the difference SECRET TRAIN

23. Divide into two groups Make a team name and a leader Significant Haka dance Explain characters Do the Haka Dance Start the game 20 Seconds to discuss with 10-15 rounds team with the most marks wins PRINCES, HUNTER, LION

24. CLEAR Use simple and direct language. Avoid jargon or technical terms that may confuse the audience. Break down complex ideas into digestible chunks. Provide examples or visuals to clarify key points.

25. CONCISE Get to the point quickly and avoid unnecessary filler words. Use bullet points or lists to organize information. Stick to the main message and avoid rambling or tangents. Respect the audience's time by keeping communications brief and focused.

26. CONCRETE Use specific details and examples to illustrate abstract concepts. Appeal to the senses by describing tangible objects or experiences. Provide real-life scenarios or case studies to make the message more relatable. Use visuals such as charts, graphs, or images to enhance understanding.

27. CORRECT Double-check grammar, spelling, and punctuation before communicating. Verify facts and sources to ensure accuracy. Use reliable language and avoid exaggeration or misinformation. Seek feedback or proofreading from others to catch errors.

28. COHERENT Organize ideas in a logical sequence Use transitional phrases to guide the audience through the message. Connect related points Ensure consistency in tone and messaging across communication channels.

29. COMPLETE Include all relevant information necessary Anticipate questions or concerns the audience may have and address them proactively. Provide clear instructions or next steps Offer additional resources or references for further information.

30. COURTEOUS Show respect and consideration for the audience's thoughts, feelings, and perspectives. Use polite language and tone. Acknowledge and validate the audience's contributions or feedback. Be mindful of cultural differences and sensitivities.

31. In an event Edward Everett was the key note speaker and he spoke about 2 hours Where, Abraham Lincon spoke 2 minutes, 10 sentenses and got famous as Gettyburg Address Did you know?

32. Make 2 groups Face each other be in a queue holding hands One end has an object to pickup The other end has a mediator When mediator signals, person on the other en should pick the object fastly CURRENT PASS

33. COMMUNICATION EQUATION What you hear Tone of voice Vocal clarity Verbale expressiveness What you see or feel Facial expressions Dress and grooming Posture Eye contact Touch Words or Verbally 40% of the message 50% of the message 10% of the message

34. Dont speak too loud or too soft Don't scream Pitch Energy and Emphasis Rythem Vocal Quality Breathing Pauses Voice Voice Voice

35. Use the space Stage - Left, Center, Right Room - Whole room But have a purpose for moves Move: You are not a Statue!

36. Your shoulders parallel to the foot and relax - general posture Winners Posture Superman Posture Posture depends on your speech content Posture

37. Use appropriate ones Move hands when you are making a point Don't use opposite Signs and Gestures

38. Don't look at a one person for long Mentally divide the audience in 6 parts Make eye contact from each part Select a person from each to make eye contact keep eye contact 6-10 seconds Face Them

39. TWINKLE TWINKLE Volunteer singing Twinkle song Then act with gestures and body language How important the body language ?

40. Your Born Power Time for digestion Pause Power Confidence Dominion

41. Video Time

42. Kahoot Time

43. Action Plan Take the given booklet out and complete Write what to start with your communication skills Write what to Stop Write what to continue Share your new learnings

44. Any Questions?

45. THANK YOU