Effective Communication Power Point .pptx

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1. EFFECTIVE COMMUNICATION SKILLS

2. What is Communication?

3. What are the most common ways to communicate? SPOKEN WORD VISUAL IMAGES WRITTEN WORD BODY LANGUAGE

4. The Communication Process ENCODE: convert the idea or the thought into words, pictures or body language. DECODE: interpret the message.. Feedback from receiver to sender

5. Importance of effective communication ❏ Effective communication helps to understand a person or situation in a better way. ❏ It enables us to solve the differences, build trust and respect in the organization. ❏ Sometimes our message is misunderstood or we misunderstand the received message. Effective communication helps us to resolve problems from both points of view. ❏ Effective communication helps us to connect well with colleagues, teachers, parents, etc. ❏ It helps us in decision making.

6. What makes communication ineffective ? Before learning to communicate effectively, we should learn which are the barriers of communication that make communication ineffective:

7. Common barriers to effective communication Emotional barriers and taboos. Lack of attention, interest, distractions, or irrelevance to the receiver. Physical disabilities such as hearing problems or speech difficulties. Physical barriers to non- verbal communication. Language differences and the difficulty in understanding unfamiliar accents, use of jargon. Expectations and prejudices which may lead to false assumptions or stereotyping. Differences in perception and viewpoint, cultural differences.

8. The 7c’s of effective communication ❏ Completeness ❏ Conciseness ❏ Consideration ❏ Clarity ❏ Concreteness ❏ Courtesy ❏ Correctness

9. The 7c’s of effective communication : COMPLETENESS ·Message is complete when it contains all facts the reader or listener needs for the reaction you desire. ·Communication senders need to assess their message through the eyes of the receivers to be sure they have included all relevant information. ·Provide all necessary information. ·Answer all questions asked. ·Give something extra when desirable.

10. The 7c’s of effective communication: CONCISENESS ·Eliminate wordy expressions. ·Include only relevant statements ·Be focused . ·Shorten & avoid long explanations. ·Avoid gushing politeness. ·Avoid unnecessary repetitions: - Use short forms for the second time. - Use pronouns.

11. The 7c’s of effective communication : CONSIDERATION Consideration implies “ stepping into the shoes of others ”: know the audience’s view points, background, mind- set, education level, etc. Make an attempt to envisage your audience, their requirements, emotions as well as problems . Ensure that the self- respect of the audience is maintained and their emotions are not at harm.

12. The 7c’s of effective communication : CLARITY ·Emphasize one specific message, goal or idea at a time. ·Avoid vagueness. ·Avoid technical terms which may be hard to understand. ·Avoid the possibility of misinterpretation. As much as possible, your audience shouldn’t have to “read between the lines”.

13. The 7c’s of effective communication : CONCRETENESS Be precise in presenting facts and figures. Use active voice more than the passive. Use action verbs to make idea clear. Use of image building words where necessary.

14. The 7c’s of effective communication: COURTESY Courtesy in a message implies that the message should show the sender’s expression as well as respect the receiver. The sender's message should be sincerely polite, judicious, reflective and enthusiastic.

15. The 7c’s of effective communication: CORRECTNESS At the core of correctness is proper grammar, punctuation and spelling. The term correctness, as applied to effective communications also mean three characteristics: -> Use the right level of language. -> Check the accuracy of figures, facts and words. -> Maintain acceptable writing mechanics .

16. Strategies to apply seven C’s of communication Emotions should be managed in a conversation. If you are getting angry, you have to calm yourself by: Speaking to the other person as if you were not angry. Avoid the use of the word “you” - this avoids blaming. Nod your head to assure the other person that you heard him. Maintain eye contact with him.

17. https ://www.youtube.com/watch?v=m2upjBWRrfU Stop communicating ineffectively: Gardener misunderstanding What was the barrier? https://www.youtube.com/watch?v=FK1G1Pho7Ls

18. https ://www.youtube.com/watch?v=m2upjBWRrfU Stop communicating ineffectively: the bear’s list https://www.youtube.com/watch?v=ixSUBl1WNxk What was the barrier?

19. And… what about us? We must have: SELF- AWARENESS SELF- CRITICISM SELF- EMPOWERMENT

20. Have a good communication!