Effective communication skill 1 10 it.pptx

about communication

1. Effective Communication Communication can only be effective when we follow basic professional principle of Communication Skills(7Cs) Clear: Be clear Concise: Use simple words Concrete: Use exact word and facts Correct: Use correct grammar and spelling Coherent: Words should make sense and relate to the main topic. Complete: Include all the needed information . Courteous: Be respectful, friendly and honest

2. Barriers to effective communication Physical Barriers : Not being able to see physical gestures, postures and general body language can make communication less effective. Linguistic Barriers : The inability to communicate using a language is known as language barrier to communication. Emotional barriers : strong emotions like fear, anger or stress can obstruct effective communication. Cultural Barriers : It occurs when people of different cultures. for example, a gesture that is acceptable in one culture may be offensive in another culture.

3. Way to overcome barrier to effective communication Use simple Language Do not form assumptions on culture, religion or geography Use Visuals Take help of a translator to overcome differences in language.

4. Writing Skills- Part of Speech Writing speech is part of verbal communication and include emails, letter, notes, articles, SMS/chat, blogs, etc. Capitalization Title Word “I” Names Starting letter of sentences

5. Writing Skills- Part of Speech Punctuation: It refers to the marks used in writing in every sentence. Comma: to indicate pause and separate two or more items in a row. Question Mark: end of question Exclamation Mark: to indicate a strong feeling. Apostrophe: used an ‘s’ to show belonging.

6. Basic Part of Speech The part of speech indicates how a particular word functions in meaning a s well as grammatically within the sentence. Nouns: Name of people, places, Animals and thing Pronoun: He, She, You, I Adjectives: Salty, Spicy, etc. Verbs: Walk, talk, etc. Adverbs: Slowly, quickly, etc.

7. Writing Skills- Sentences Part of a sentence Subject: person or thing that performs an action. Verb: Describes the action. Object: Person or thing that receives the action.