Emotional intelligence and workplace

Career Success

1. Emotional Intelligence and Workplace [email protected]

2. Emotional Intelligence? What is

3. Emotional intelligence is the ability to identify, understand, express, and manage the emotions. Emotional Intelligence is an individuals’ ability to understanding of his or her own emotions and those who are around him or her at workplace.

4. Emotional intelligence is further defined as an ability to recognize the emotions and then utilize this understanding according to the situation to manage yourself and relationships with others. As Aristotle says, “Anybody can become angry – that is easy, but to be angry with the right person and to the right degree and at the right time and for the right purpose, and in the right way – that is not within everybody’s power and is not easy.”

5. Emotional Intelligence? Why

6. Emotional intelligence plays a significant role at workplace of the today’s environment. As Goleman (1995/2021) in his study emphasizes that IQ (Intelligence Quotient or Intellectual Intelligence) only contributes 20 percent in the success of people whereas the rest 80 percent is the contribution of EQ (Emotional Quotient or Emotional Intelligence). components of emotional intelligence such as self-awareness, self-control, self-motivation, empathy and social skills have strong relationship with personal development.

7. What Does Dr Daniel Goleman Say About EQ? “ If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far .”

8. Emotional Intelligence Domains of

9. Self Awareness It builds your capacity to tune into your own emotions. It allows you to know what you are feeling and why, as well as how those feelings help or hurt what you are trying to do.

10. Self Management It is the ability to control the problematic emotions and impulses A powerful skill to lead the employees during a crisis. This competency keeps the leaders calm in time of trial.

11. Social Awareness This domain of Emotional Intelligence indicates accuracy in understanding and interpreting other people’s emotions, often through non-verbal cues. Socially aware employees can relate to many different types of people, listen attentively and communicate effectively

12. Relationship Management It is relating to learn and effectively use interpersonal skill set that allows employees to act in ways that motivate, inspire and harmonize with others in order to maintain important relationships.

13. Emotional Intelligence Developing of

14. Practice self-awareness Acknowledge your weaknesses Be conscious of the situations and events Pinpoint the root cause of frustration During distress, do not brood or panic Accept the sudden changes and challenges Understand the context of situation and adjust your strategy Prioritize what is most important

15. Be good listener Challenging your prejudices Practice putting yourself in other people’s shoes See yourself as an agent of positive change Take positive and calculated risks Stay inspired, motivated and connected

16. Emotional Intelligence Benefits at Workplace

17. Helps to understand own emotions and others’ Builds and maintains relations with people around at work Helps in effective team management Produces desired and positive results Increases success and performance at workplace Helps to convince others successfully Creates better communication Boosts high self confidence level

18. A time to wait and a time to watch, A time to be aggressive and a time to be passive, “If only I had a different job … …” “If only I had finished graduation … …” A time to be together and a time to be alone, A time to cry and a time to laugh, A time to confront and a time to withdraw, “If only I had been handsome/beautiful …”

19. “If only I had been born rich and famous…” A time to speak and a time to be silent, A time to be patient and a time to decide. “If only I had good contacts…” “If only I had better friends …” “If only I had married someone else …” A time to fight and a time to love, A time to work and a time to play,

20. References Goleman, D.E. (1995). Emotional intelligence: Why it can matter more than IQ. London: Bloomsbury Publishing. Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books. Goleman, D. (2020, June 9). CNBC Make it. Retrieved from www.cnbc.com: https://www.cnbc.com/2020/06/09/harvard-psychology-researcher-biggest-traits-of-emotional-intelligence-do-you-have-them.html Gregorio, A. D., Maggioni, I., Mauri, C., & Mazzucchelli, A. (2019). Employability skills for future marketing professionals. European Management Journal, 37, 251-258. Mustaffa, S., Nasir, Z., Aziz, R., & Mahmood, M. N. (2013). Emotional intelligence, skills competency and personal development among counseling teachers. Procedia - Social and Behavioral Sciences, 93, 2219-2223. Petrides, K. V., & Furnham, A. (2003). Trait emotional intelligence: Behavioural validation in two studies of emotion recognition and reactivity to mood induction. European Journal of Personality, 17(1), 39–57. https://doi.org/10.1002/per.466. Ramlia, A., Nawawi, R., & Chun, M. P. (2010). Employees’ Perception of Employability Skills Needed in Todays Workforce among Physiotherapy Graduates. Procedia Social and Behavioral Sciences, 7(C), 455-463. Yorke, M. (2006). Employability in higher education: What it is – what it is not. York: Higher Education Academy.

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