Enhance your customer engagement with MCUBE Contact Center Solution.

Simplify Customer Interactions with MCUBE Contact Center Solution: Bring together voice, chat, email, and other channels of interactions to ensure efficient personalized service. Utilize real-time Analytics and CRM integrations enabling you to boost Customer Satisfaction levels along with operational excellence.

1. MCUBE
CONTACT
CENTER
SOLUTION.
NEVER MISS A LEAD

2. Agenda
About MCUBE
Our Presence Across India
Our Experiences
Top Businesses Associated with Us
MCUBE Flagship Services
Advanced Features of MCUBE
Our CRM Partners
Testimonials

3. WHO ARE WE
HeadquarteredinBangalore,withaPanIndiapresence,and
officesinmetropolitancitieslikeMumbai,Pune,Delhi,
Hyderabad,Chennai&more.MCUBEstrivestocreateoneof
itskindcloud-basedtelecommunicationsolutionsforservice
intensivebusinesses.
MCUBEwasfoundedin2010toenhancethecommunication
technologycapabilitiesofenterprisesinordertoenablebetter
customerexperienceefficientlythroughCloudTelephony
MCUBE CLOUD BASED CONTACT
CENTER
ASecureandReliableCloudBasedTelephonySystemsFor
24x7BusinessAutomation.
About Us

4. Directors
MeetRajarshiMukherjee,ouresteemedDirectoratMCUBE.Withover20+yearsof
experienceinoperationsandrevenuegeneration,Rajarshihasaproventrackrecordof
drivingsuccess.Hebringsanunparalleledlevelofexpertiseinoperationalexcellenceand
strategicrevenuegrowthtoeveryproject,ensuringimpactfulresultsand
continuousinnovation.
TapanChatterjee,ouresteemedDirectoratMCUBE,isatechnology
enthusiastdedicatedtodevelopinginnovativesolutionsand
optimizingtechnologyperformance.Withoveradecadeofexperience
acrossvarioustechnicaldomains,Tapanbringsawealthofexpertise
toourorganization.
AjayJagtap,ouresteemedDirector,hasbeenintegralinshapingtheMCUBE
journeysince2011.AnalumnusofChristCollege,hehonedhisskillsand
acquiredtheknowledgethatservesasthefoundationofhisexceptional
leadership.Withasharpfocusonsalesstrategies,Ajayhasbeenthedriving
forcebehindourconsistentgrowthandsuccessofMCUBE.
RajarshiMukherjee
Tapan Chatterjee
Ajay Japtap

5. 2010
Major Milestones
2011
2013
2014
2015
2016
2017
2020
2022
Founded
IVR Launched
with Extension
Click to Call
Introduced
MCUBE became
Operationally
Profitable
Crossed 1000+
Customers
Mobile Driven
LMS & MTrack
Launched
MCUBE Crossed
2500+
Customers
MCUBE Launched
Softphone
MCUBE became
Hybrid

6. Core Values
Innovation
Continuously developing cutting-edge
telephony solutions.
Customer-Centricity
Prioritizing the needs and satisfaction of
our clients.
Reliability
Providing dependable and high-quality
communication services.
Scalability
Offering solutions that grow with your
business.
Integrity
Upholding the highest standards of
honesty and transparency.

7. Delhi
Mumbai
Pune
Chennai
Hyderabad
Bangalore (Head Office)
Our Presence
Across India
West Bengal

8. 6000+
Our Experience
Satisfied Business Years of Market Experience
14+
Company Collaborations
50+
Customer Support
24/7

9. Top Businesses Associated with MCUBE

10. Flagship
Services

11. MCUBE Highlights
•Softphone/Web Dailing
•Call Monitoring
Call Barging
Call Whispering
•Hybrid Module
•Autodialer
•Conversation Recordings
•Idle time Tracking
•Call Transfer Option
Blind Transfer
Warm Transfer
•In Depth Employee Performance Analytics
•Admin Customization
•Voice Mail
•Call Queue
•Employee Break Time Management
•Click to Call
•Sticky Agent

12. IVRs & Multi Level
IVRS
Live Call
Management
Mobile App Click2Call
Web Interface Onsite Training
Conversation
Recordings
Employee
Performance report
Sticky Agent
Integration with
CRM
Sticky Agent Static IP access
Custom Email Alerts
Location based
Routing
Custom on hold
music
Call Whispering
Black Listing of
Numbers
Single Sign In
Voice Mail
OTP enabled
logins
MCUBE Features
Custom SMS Alerts Ideal time tracking
Admin Customization Auto Dialer

13. Customized
Features
Seamless Integration with CRM
Single Sign IN
Regional Routing
Customized SMS for Agent

14. Cost Effective
User Friendly Platform
Autodialer
Reduces the Dependency
on Telecom network
Faster Call
Connectivity
Enhanced Customer
Experience
Secure, Scalable,
Reliable

15. Our CRM
Partners

16. MCUBE boostedourtrustand
confidenceintheirservicesand
solutions,andthenMCUBEwasable
toresolvealltheissuesandconcerns
thattheendusershadearlier.Then
finally,MCUBEhelpedusimproveour
callmanagementsystem.Manyofthe
callsthatweweremissingouton,and
wewerenotabletorespondtoearlier
wewereabletotrackandrespondto
themwhichenabledustocreatea
bettercustomerexperienceforour
patients.
MCUBE’scallcentresolutionisusedbythe
RamaiahMemorialHospital.Thissolutionscaledup
the100%increaseinvisibilityand30%ofhigher
improvementinproductivityalmostimmediately
afterdeployment.
Testimonials
It’sawonderfulassociationwithMCUBE.Supportisgreatall
thetime.Theproducthasimmensevalueinboostingour
sales&teamwasagileincustomizingthesolutionasper
ourexpectations.Manyatimes,teamwentextramilesto
addressourexpectationswhichisrarelyseeninSAAS
productcompanies.
“MCUBEhasperformedacriticalrole
in organizing our
communicationjourney,beginning
fromcloudtelephonyintegrationsto
awiderangeofconnectivity
solutions.MCUBEquicklyaddressed
ourpainpointsandimplemented
solutionsthatsignificantlyimproved
theentirecommunicationprocess.
Theireffortshavebeenso
impressivethatwestartedreceiving
fantasticremarksandsuggestions
fromotherinternalstakeholders.
MCUBEhascompletelystreamlined
ourinternalcommunications.”

17. MCUBE’s inboundandoutbound
telephonyservicesaretheDarkHorsein
theenterprisetechnologydomain.Asa
wayforwardintothe“NexttoNormal”
stage,organizationswillstayfocusedon
theexistingcustomerbasebymaintaining
highcustomerengagementthrough
empathic,purpose-drivendigitalcontent,
improvedafter-salesservices,and
fortifyingdistributioninstrongermarketsto
gainanedgeoverthecompetition.
MCUBEisaveryRobust,compactuserfriendly
tool.Bestforpeoplewhowanttokickstart&scale
graduallywitheffectiveproductivity.
Testimonials
Ouroverallexperienceisgreat.
MCUBEhascalibratedourcall
monitoringand tracking
throughtheircallcenter
facilitiesandwearevery
happyaboutit.It’sveryrare
thatwefaceanydifficulty,but
evenifwedo,MCUBEmakes
suretoresolveitimmediately.”
–PuneetSaluja–Deputy
General Manager –
AdmissionsinMarketing
Timelysupportandservices.Wehavebeen
associatedwithMCUBEformorethan2yearsnow
andthequalityoftheirworkhasnevertakenahit.
Highlyrecommended!

18. MCUBEboostedourtrustandconfidence
intheirservicesandsolutions,andthen
MCUBEwasabletoresolvealltheissues
andconcernsthattheendusershad
earlier.Thenfinally,MCUBEhelpedus
improveourcallmanagementsystem.
Manyofthecallsthatweweremissingout
on,andwewerenotabletorespondto
earlierwewereabletotrackandrespond
tothemwhichenabledustocreatea
bettercustomerexperienceforour
patients.
“MCUBEhashelpedusintracking&monitoringthe
callsbywhichouradmissionpercentagehas
increasedalongwiththeefficiencyoftheworkforce.
Thebestpartisthecallrecordingthatassistsusin
understandingtheconcernsofthestudents.Wedo
notmissorskipanyofthecallsfromstudentsor
parentsimprovingourpotentialleadrate.”
Testimonials
Mr.Sandesh-Cadabamwas
veryclearandhappyabout
theimpactsofMCUBE’s
CloudTelephonySolutionon
thecallmanagementsystem
ofthehospital.An80%
decreaseinmissedinbound
callsandsignificant200%
increaseinthepatient
admissionratehasbeen
observedsinceCadabam’s
grouphasadoptedMCUBE’s
CloudTelephonyServices.

19. THANK YOU
Email Address [email protected]
Website www.mcube.com
Phone Number 1800 419 2202