Event Concept in event management for marketing

Event Concept in event management for marketing

1. © 2010 by McGraw-Hill Education (Asia)
Event Concept
Chapter 5

2. © 2010 by McGraw-Hill Education (Asia)
Team GB mission statement at the
entrance of their training camp
Why is the event
mission statement
such an important
initial step in event
planning?

3. © 2010 by McGraw-Hill Education (Asia)
Chapter objectives
Conduct and environmental scan and SWOT
analysis to determine event strategy
Understand the steps of the event concept
planning from mission statement to setting
objectives
Establishing an optimal event product portfolio
Examine the event product in terms of core,
supporting and augmented product, and how to
develop the event product

4. © 2010 by McGraw-Hill Education (Asia)
Environmental scanning
Often referred to as PEST –Political, Economic,
Social and Technological forces (or macro-
environmental scanning). Shifts in these can
have a sudden and dramatic effect on the event
Given the dynamic nature of event planning, the
event manager should be conscious of the
external forces that can occur and how to react
to them to keep the event online

5. © 2010 by McGraw-Hill Education (Asia)
Political forces
Perceptions of an unstable political
environment or political unrest can
suddenly put an event into jeopardy
Incidents and images of political unrest
(which could be isolated) will receive media
attention, further portraying negative
imagery to potential event visitors

6. © 2010 by McGraw-Hill Education (Asia)
Economic forces
Events should benefit the wider community.
However, perhaps only facilities within close
proximity of the event receive benefits from
participant visits
Fluctuating exchange rates can effect
overseas celebrity or services fees (paid in
USD, GBP or EURO)
Exchange rates can also effect the
affordability of the event, such as ticket,
travel, accommodation, food and other costs

7. © 2010 by McGraw-Hill Education (Asia)
Social forces
Events will have degrees of community
inclusion or exclusion. This can create
negative impressions and attitudes towards
the event
Depending on participant profile,
perceptions of social issues such as crime,
safety, spectator behaviour, crowds and
policing will rank at differ levels of
importance

8. © 2010 by McGraw-Hill Education (Asia)
Technological forces
Technology has greatly enhanced how the
potential participant gets information such as
programme, marketing, tickets and transportation
to and from and destination features
Technology at the event enhances the experience
such as lighting and sound effects, Wi-Fi, access,
safety and participant interaction
The Internet and mobile technology are major
influencing factors behind the growth of the
interest in events

9. © 2010 by McGraw-Hill Education (Asia)
Micro-environmental scanning
Factors and cultures at a local level can
influence and disrupt the event such as
timekeeping, holidays, attention to detail,
legislation and government bureaucracy
There is a need to be aware of the various
local ‘publics’ who can influence the event,
such as government, media, community,
investors (sponsors) and participants

10. © 2010 by McGraw-Hill Education (Asia)
SWOT Analysis
The SWOT analysis (Strengths, Weaknesses,
Opportunities, Threats) highlights points
requiring future strategic action to make the
event(s) a success
Planning for the future of the event in
particular considers how it can stay appealing
admidst intensifying competition

11. © 2010 by McGraw-Hill Education (Asia)
Staying competitive
Several tactics can be employed but will depend
on participant profile and motives to attend on
the importance of the tactic:
Celebrity endorsement
Cultural attributes
Adding value to the programme
Theme
Partnership
One-off
Exclusivity
Creating loyalty

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Event planning concept
Vision
Mission
Goals
Objectives
The event planning process
follows a logical path from
event vision to objectives and
desired outcomes

13. © 2010 by McGraw-Hill Education (Asia)
Setting goals and objectives
The event objectives are linked to the desired
outcomes
Objectives will vary among the event
stakeholders, such as making profit, launching a
product successful, social cohesion, enhancing
image, and increasing tourism or consumer
numbers
Objectives must be SMART: Specific, Measurable,
Achievable, Relevant and Time-specific

14. © 2010 by McGraw-Hill Education (Asia)
Event Concept Development
Process
To identify whether the event is needed, is
the right one and where it fits into the
event calendar are important. This should
be constantly reviewed
The ‘Event Concept Development Process’
will start with a brainstorming or generation
of ideas to a review and evaluation
procedure at the end of the event

15. © 2010 by McGraw-Hill Education (Asia)
Event Product Portfolio
Existing
event
Hybrid
event
New
event
Key questions
Rationale
Resource needs
Risks
Best fit
Credibility and
acceptance
Magnitude
One-off or recurring
Technology needs
Human resource
needs
Optimal
event
selection
Strategic choices need to
be made on the type(s)
and portfolio of events for
meeting destination,
product, corporate or
hospitality objectives

16. © 2010 by McGraw-Hill Education (Asia)
Types of events
Consideration must be given to the event’s attractiveness,
relevance, creative edge and potential
The Event Product Portfolio Matrix outlines the event
development journey from question markto star, and from
cash cowand then to dog. This should be a balanced
selection
Three types of event concepts can be considered:
Newevents: Completely new event concept format
Hybridevents: A creative adaptation to an existing
event
Existingevents: Enhancing a current event by adding
value

17. © 2010 by McGraw-Hill Education (Asia)
Event Product
Augmented event product
atmosphere, level of interaction, networking,
ticketing channels
Supporting event product
name of event, venue, programme,
delegates, speakers, performers
Core event product
memory, inspiration,
escape, hope
Events are intangible and
perishable. So,
components producing
favourable event
memories become
significant factors in event
product design, such as
atmosphere, interaction
and inspiration

18. © 2010 by McGraw-Hill Education (Asia)
Expanding event appeal
Market penetration: Encouraging greater
participation within current markets without
changing the event
Market development: Extending marketing
efforts to other destinations to gain more
participation at the event
Event development: Changing the event to
capture more participation in a current market
Diversification: A completely new event
launched to attract newer markets