Excellent Communication Skills.ppt to become

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1. Excellent Communication Skills

2. Introduction What is Communication? Scope of Communication Importance and Purpose of Communication The Communication Process Types of Communication Barriers to Communication

3. What is Communication? The art of transferring a message effectively in either VERBAL, NON-VERBAL or any other form.

4. Communication Process SENDER RECEIVER CHANNEL FEEDBACK MESSAGE Encoder Decoder

5. Scope of Communication In personal life : Communication is closely connected with every sphere of human life. In social life : People need to develop social bonding. Communication helps making and fortifying this social bonding. In business : Communication is the vital spark of business. It gives information essential for devising business plans and policies.

6. Importance and Purpose of Communication Communication is vital for the existence of humans also to an organization. Communication is the course of meaningful interaction amongst human beings. Precisely, it is the process by which meanings are determined and opinions are developed by human beings. Largely, human communication is a blend of the planned and the unplanned.

7. Types of Communication

8. Types of Verbal Communication Verbal Communication is further classified into two: Oral Communication Written Communication Oral Communication: Communication using the spoken word(either direct or indirect) as a communication channel. Written Communication: Communication that involves any kind of exchange of information in the written form.

9. Verbal communication It is any communication that uses words to share information with others. It may be spoken and written. Mostly we mistake verbal communication as spoken communication. It is about language, both written and spoken forms. It is about the use of words

10. Verbal Communication R.I.P. Resolve Inspire Persuade

11. Verbal Communication - Characteristics The message communicated is directly or indirectly connected to an object We use concepts or models to communicate messages The objective is that the content should be grasped by both the sender and the recipient Cultural aspects affect the content of messages A sender’s state of mind influences the content of messages while communicating emotions and feelings

12. Verbal Communication - Types Interpersonal Intrapersonal Small group conversation Public communication

13. Verbal Communication - Advantages Saves a lot of time and even money Feedback could be received quickly Highly convenient option to add clarity to the message Less preparation required as it is more spontaneous

14. Verbal Communication Tips Active listening Clarity and Confidence Empathy Giving and soliciting feedback 14

15. Examples - Verbal Communication Face-to-face Conversations, Speech, Telephonic Conversation, Video, Radio, Television.

16. Nonverbal Communication Nonverbal communication is used to replace verbal communication We use nonverbal actions such as a wave, nodding the head etc It occurs through means other than words, like body language, gestures, and silence. Body language is an elemental ingredient of communication and it aids sending an emotion or feeling to other people

17. Non-Verbal Communication Facial Expressions Gestures & Posture Tone of Voice Appearance

18. NV Communication - Characteristics No use of words Culturally resolute Different meaning Vague and inaccurate May differ with verbal message Mostly involuntary Shows feelings and attitudes Informality

19. Non-verbal Communication - Types Facial Expressions Gestures Paralinguistic Body Language and posture Eye contact or eye gaze Closeness or Proxemics Physiological Changes

20. Non-verbal Communication - Uses Reinforcement or modification of spoken words Expressing emotions Defining relationships Giving Feedbacks about different things Regulation of communication flow

21. Non-Verbal Communication Tips Stay Alert & Observe Match with your Audience Maintain Eye Contact Maintain open body position Relax 21

22. Written Communication Advantages No need for Personal Contact Saves Money and Time Written Proof Disadvantages Delay in Communication Lack of Secrecy

23. Written Communication Tips Identify your Audience Set a Tone Get Organized KiSS (Keep it Simple, Stupid) 23

24. Visual Communication Tips Meetings That Include Visual Aids Training and Tutorial Videos Displays for Information 24

25. Barriers to (Effective) Communication

26. Barriers to (Effective) Communication Any parameter that limits the channel of communication between the transmitter and the receiver is a barrier to communication

27. Barriers to (Effective) Communication 1 2 3 4 5 6 Physical Conditions Filtering Selective Perception Information Overload Emotional Disconnect Denotation/Connotation 7 Semantics

28. Barriers to (Effective) Communication Physical Conditions Noisy or diverting sounds Poor Atmosphere Outdoor Happenings Lunchtime or too close to closing time

29. Barriers to (Effective) Communication Filtering Personal and specific experiences shade how people see the world and how they converse. People with similar routine, experience, culture, and language, have similar mental filters as a result, less misinterpretation arises. The less the number of people involved in the conduction of a message, larger are the chances that it will be received as the sender envisioned. Communication bared to several filters should be repeated in numerous ways to ensure they were understood as the sender meant.

30. Barriers to (Effective) Communication Selective Perception Selective perception is the inclination to either “under notice” or “over focus on” inducements that cause emotional discomfort or contradict prior beliefs.

31. Barriers to (Effective) Communication Information Overload If information is new to the recipient, comprising processes or ideas that are not well-known, then the chances of overload increases. The sender should split up the message into more agreeable or consumable portions and lessen the amount of information that has to be absorbed at any one time. One method is to make a prominent announcement and then follow it up downstream with more details. The sender has the fundamental responsibility to check whether the recipient has comprehended the message.

32. Barriers to (Effective) Communication Emotional Disconnect When a person is tensed or nervous, an articulated concern would probably be taken as criticism Positive criticism made while an employee is emotionally unstable may be understood as a personal attack If possible, it is better to reschedule a communication if there is a solid possibility that the intended recipient will misconstrue it because of the emotional mind state

33. Barriers to (Effective) Communication Denotation/Connotation Confusion can also arise from the use of language by people from different educational levels, culture, and dialect

34. Barriers to (Effective) Communication Semantics Semantics is the study of the meaning of words and phrases. There are certain semantic rules in English that may make hesitate non-native English speakers, such as the concepts of subject-verb agreement and gender pronouns.

35. Oral Communication - Forms Oral communication is the way toward communicating information or thoughts by using words. Interpersonal Intrapersonal Group Public Mass

36. 1 2 3 4 Active Listening Respect the Speaker Use Simple Language Constructive Feedback Tips To Improve Communication Skills

37. Benefit 1 It passes information along without being misunderstood

38. Benefit 2 Improved Relationship - Professionally and Personally

39. Benefit 3 Great convincing power - More success

40. Benefit 4 Helps think better - Able to plan ahead

41. Benefit 5 Better negotiation ability - Peace of mind

42. Benefit 6 Essential tool to success - Better growth

43. Benefit 7 Boosts confidence - Better self esteem

44. 7 C’s of Communication

45. Completeness Benefits : Crucial information is not missed Questions are not left unanswered

46. Concreteness Benefits : Usage of facts and figures, reassures the accurateness of the message Increases credibility

47. Courtesy Benefits : Promotes relationships as the receiver’s emotions are given importance Courteous message is positive and focused at the audience

48. Correctness Benefits : The message is exact and well timed Correct communication, boost the confidence level Correct message has an impact on the audience Accurateness of facts and figures is given importance

49. Clarity Benefits : It makes understanding easier Clarity of thoughts and ideas enhances the meaning Avoids ambiguity

50. Consideration Benefits : Build relationships and creates rapport Stimulates a positive response

51. Conciseness Benefits : Main messages gets highlighted Excessive and redundant words are removed Message becomes appealing and comprehensible to the audience

52. Assertive Communication

53. Assertive Communication Being assertive means finding the right balance between passivity (not assertive enough) and aggression (angry or hostile behavior)

54. Choice of Words A word is the simplest part of any language. 

55. Importance of Right Words The message delivered CORRECT. Customers UNDERSTAND. It sometimes makes a situation CLEAR. Increases the IMPACT on Customers. It reveals the attitude and personality of a Speaker.

56. Ways to Improve Improve your vocabulary Clarify Pronunciations Neutralize Accent

57. Tongue Twister - 1 How can a clam cram in a clean cream can?

58. Tongue Twister - 2 Can you can a can as a canner can can a can?

59. Tongue Twister - 3 If one doctor doctors another doctor. Then which doctor is doctoring the doctored doctor?

60. Tongue Twister - 4 The sells sea shells by the seashore. And the shells she sells by the seashore are sea shells for sure.

61. Common Phrases How can I help you? I am doing everything I can, to solve the issue/problem. I understand the problem. I will keep you Updated. We will solve the problem soon. I truly thank you for being patient. I would appreciate your patience. Don’t hesitate to ask anything else you need. Thank You.