executive review without cost guidelines
jhbafufi
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Oct 01, 2024
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About This Presentation
executive review without cost guidelines
Slide Content
Project Ndizani
Executive Review 3
IT Roadmap
21
st
January 2015
Executive Review 3
IT Roadmap
21
st
January 2015
Executive Summary
The IT Roadmap has been crafted to enable a world leading digital
airport business
2
IT has through Project Ndizani created an IT Roadmap as a response to a key question
How do we move from being an
airports business that runs
technology…
…to being a digital business that
runs airports?
IT is at the centre
of business
Business is sustained through a
simple integrated intelligent digital
business platform
Digital technology acts as
an innovation catalyst to
create new markets,
products, and areas of
growth and revenue
Investments in IT provide value for money and are
strategically aligned to support sustainability
The digital airport
experience continually
evolves to meet the needs of
increasingly digitally-
demanding stakeholders
An IT Roadmap to enable a
world leading digital airport business
The IT Roadmap has been crafted to enable a world leading digital
airport business
2
IT has through Project Ndizani created an IT Roadmap as a response to a key question
How do we move from being an
airports business that runs
technology…
…to being a digital business that
runs airports?
IT is at the centre
of business
Business is sustained through a
simple integrated intelligent digital
business platform
Digital technology acts as
an innovation catalyst to
create new markets,
products, and areas of
growth and revenue
Investments in IT provide value for money and are
strategically aligned to support sustainability
The digital airport
experience continually
evolves to meet the needs of
increasingly digitally-
demanding stakeholders
An IT Roadmap to enable a
world leading digital airport business
Contents
Contents
•Project Context
•Summary of As-Is and To-Be States
•IT Roadmap
•Summary and Next Steps
3
Contents
•Project Context
•Summary of As-Is and To-Be States
•IT Roadmap
•Summary and Next Steps
3
Project Approach
The IT Roadmap provides an understanding of the journey that
ACSA will take to implement the new IT strategy
Step 4
Programs and
Business Case
Step 5
Implementation
Road Map
Step 1
Project Start-up and
As-Is Overview
Step 2
Opportunities and
Value Context
Step 3
To-Be State
Phase I
Mobilisation and As-Is
Assessment
Phase III
IT Road Map
Development
Follow-up
Activities
2 weeks 1 week5 weeks
ER1
Executive
Review 1
“What needs
to change?”
Executive
Review 2
“What must
we change
to?”
ER2
Executive
Review 3
“How will we
implement
changes?”
Eight weeks in total (excluding year end break)
Today
ER3
4
Value-Based Business/IT Alignment
Applications and Technology
IT Operating Model
Phase II
To-Be State Definition and Strategy
Formulation
The IT Roadmap provides an understanding of the journey that
ACSA will take to implement the new IT strategy
Step 4
Programs and
Business Case
Step 5
Implementation
Road Map
Step 1
Project Start-up and
As-Is Overview
Step 2
Opportunities and
Value Context
Step 3
To-Be State
Phase I
Mobilisation and As-Is
Assessment
Phase III
IT Road Map
Development
Follow-up
Activities
2 weeks 1 week5 weeks
ER1
Executive
Review 1
“What needs
to change?”
Executive
Review 2
“What must
we change
to?”
ER2
Executive
Review 3
“How will we
implement
changes?”
Eight weeks in total (excluding year end break)
Today
ER3
4
Value-Based Business/IT Alignment
Applications and Technology
IT Operating Model
Phase II
To-Be State Definition and Strategy
Formulation
Project Deliverables
As per the RFP, Project Ndizani will deliver the following items in a
phased approach
5
ER1 Assessment
of the IT
Environment
Technology
Trends
- Aviation
IT Spend
Analysis
IT Capability
Assessment
Enterprise
Architecture
and Technology
Assessment
ER3 IT Strategy
and Roadmap
ACSA IT
Strategy
(Board and
ExCo Level
Summary)
IT Strategy and
Tactical
Roadmap
IT Strategy
Benefits Case
ER2 To-Be State Definition &
Strategy Formulation
IT Organisational
Structure, Job
Descriptions, Critical
Positions, Headcount
Estimates
IT Operational
Model and
Operational
Structure
Service Catalogue
Framework
IT Metrics, IT
Service Portfolio,
IT Service
Catalogue
Enterprise Architecture Blueprint and Review Lifecycle
Management of Systems
Statement of
Service Agreement
IT Budget:
15/16, 16/17,
17/18, 18/19,
19/20
IT Risk Analysis
IT Continuous
Improvement Plan
IT Reports and
Dashboard
Method to
Maintain IT
Strategic Plan
Current deliverable
As per the RFP, Project Ndizani will deliver the following items in a
phased approach
5
ER1 Assessment
of the IT
Environment
Technology
Trends
- Aviation
IT Spend
Analysis
IT Capability
Assessment
Enterprise
Architecture
and Technology
Assessment
ER3 IT Strategy
and Roadmap
ACSA IT
Strategy
(Board and
ExCo Level
Summary)
IT Strategy and
Tactical
Roadmap
IT Strategy
Benefits Case
ER2 To-Be State Definition &
Strategy Formulation
IT Organisational
Structure, Job
Descriptions, Critical
Positions, Headcount
Estimates
IT Operational
Model and
Operational
Structure
Service Catalogue
Framework
IT Metrics, IT
Service Portfolio,
IT Service
Catalogue
Enterprise Architecture Blueprint and Review Lifecycle
Management of Systems
Statement of
Service Agreement
IT Budget:
15/16, 16/17,
17/18, 18/19,
19/20
IT Risk Analysis
IT Continuous
Improvement Plan
IT Reports and
Dashboard
Method to
Maintain IT
Strategic Plan
Current deliverable
Contents
Contents
•Project Context
•Summary of As-Is and To-Be States
•IT Roadmap
•Summary and Next Steps
6
Contents
•Project Context
•Summary of As-Is and To-Be States
•IT Roadmap
•Summary and Next Steps
6
7
Summary of As-Is State
In order for ACSA to become a world leading digital airport business
the current challenges will need to be addressed
7
IT
Environment
Technology Trends
Technology
•ACSA is lagging behind global airport technology trends in transitioning to a world
leading digital airport business
•Mapping current and planned initiatives gives ACSA a mainstream rating across the
digital airport business dimensions of passenger experience, social and mobile,
intelligent business and digital infrastructure
•Weaknesses in IT financial reporting and record keeping, IT asset management and an
unknown shadow IT spend undermine IT value
•A lack of strategic sourcing and a spending bias to operational support
•Lack of strategic, relationship and IT management capabilities combined with only
basic service development, management and operations capabilities
•Some applications need immediate attention however the majority are sufficient or will
require some optimisation in the context of current operations
•Improvements identified relate to duplication, standardisation and functionality
•While the architecture of today is somewhat satisfactory for current operations it does
not lay a solid foundation for future digital business requiring many changes
As-Is Assessment:
Assessment
Major improvement required Minor improvement required Little or no improvement required
Assessment
Assessment
Summary of As-Is State
In order for ACSA to become a world leading digital airport business
the current challenges will need to be addressed
7
IT
Environment
Technology Trends
Technology
•ACSA is lagging behind global airport technology trends in transitioning to a world
leading digital airport business
•Mapping current and planned initiatives gives ACSA a mainstream rating across the
digital airport business dimensions of passenger experience, social and mobile,
intelligent business and digital infrastructure
•Weaknesses in IT financial reporting and record keeping, IT asset management and an
unknown shadow IT spend undermine IT value
•A lack of strategic sourcing and a spending bias to operational support
•Lack of strategic, relationship and IT management capabilities combined with only
basic service development, management and operations capabilities
•Some applications need immediate attention however the majority are sufficient or will
require some optimisation in the context of current operations
•Improvements identified relate to duplication, standardisation and functionality
•While the architecture of today is somewhat satisfactory for current operations it does
not lay a solid foundation for future digital business requiring many changes
As-Is Assessment:
Assessment
Major improvement required Minor improvement required Little or no improvement required
Assessment
Assessment
8
Summary of To-Be State
In order for ACSA to transition to a world leading airport company,
leading IT capabilities are required
8
•ACSA’s digital journey will require sustainable IT change delivered through an
integrated value creation roadmap
•Transitioning to a world leading digital airport business requires a strategic focus on IT
and business model transformation across the key digital dimensions of Passenger
Processing, Social and Mobile, Intelligent Business and Digital Infrastructure
•IT service delivery will be achieved through a mix of retained IT capabilities (ACSA full
time staff) and strategic outsourcing (externally sourced build partners and run
vendors) to augment ACSA capabilities, control costs and accelerate service delivery
•Transforming the ACSA IT operating model to be sustainable and deliver business
value will require an interim intervention characterised by sustainable change
management, knowledge transfers, upskilling, training and capability development
•ACSA’s digital journey will be achieved through optimising an integrated enterprise
architecture that will support business operations, innovation and growth through a
standardised digital platform
•Optimisation principles adopted will be to simplify, standardise, package, future proof,
and integrate resilience across channels, information management, commercial
operations, airport operations and corporate core
Enterprise Architecture and Technology
Vision
IT Capability and Sourcing
Vision
Digital Business Maturity
Summary of To-Be State
In order for ACSA to transition to a world leading airport company,
leading IT capabilities are required
8
•ACSA’s digital journey will require sustainable IT change delivered through an
integrated value creation roadmap
•Transitioning to a world leading digital airport business requires a strategic focus on IT
and business model transformation across the key digital dimensions of Passenger
Processing, Social and Mobile, Intelligent Business and Digital Infrastructure
•IT service delivery will be achieved through a mix of retained IT capabilities (ACSA full
time staff) and strategic outsourcing (externally sourced build partners and run
vendors) to augment ACSA capabilities, control costs and accelerate service delivery
•Transforming the ACSA IT operating model to be sustainable and deliver business
value will require an interim intervention characterised by sustainable change
management, knowledge transfers, upskilling, training and capability development
•ACSA’s digital journey will be achieved through optimising an integrated enterprise
architecture that will support business operations, innovation and growth through a
standardised digital platform
•Optimisation principles adopted will be to simplify, standardise, package, future proof,
and integrate resilience across channels, information management, commercial
operations, airport operations and corporate core
Enterprise Architecture and Technology
Vision
IT Capability and Sourcing
Vision
Digital Business Maturity
Target State IT Operating Model
The future state high-level view of the ACSA IT operating model and
external sourcing strategy
9
•The management capability for service
development (‘build’) and the service
management and operations (‘run’) functions of
the IT operating model
•Panel of build partners appointed in key areas of
channels, information management / analytics,
ERP, commercial operations, airport corporate core
and airport operations
•Run vendors appointed for day to day operation
and maintenance of the service desk (including
service management), Infrastructure (data centre,
storage, network and workplace), enterprise
applications (corporate and commercial
applications) and airport systems
•The Office of the CIO includes strategic planning,
enterprise architecture, innovation and
business and supplier relationship management
functions of the IT operating model
•Systems integration including project
management, solution design, development and
testing as well as IT management functions such
as governance, finance and security (augmented
by contracted skills if necessary)
ACSA retained IT Externally sourced
Office of the CIO
ACSA Business
SLAs
Service
Management &
Operations
Service
Development
Systems Integration
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Note : update to this
slide in Phase 3
The future state high-level view of the ACSA IT operating model and
external sourcing strategy
9
•The management capability for service
development (‘build’) and the service
management and operations (‘run’) functions of
the IT operating model
•Panel of build partners appointed in key areas of
channels, information management / analytics,
ERP, commercial operations, airport corporate core
and airport operations
•Run vendors appointed for day to day operation
and maintenance of the service desk (including
service management), Infrastructure (data centre,
storage, network and workplace), enterprise
applications (corporate and commercial
applications) and airport systems
•The Office of the CIO includes strategic planning,
enterprise architecture, innovation and
business and supplier relationship management
functions of the IT operating model
•Systems integration including project
management, solution design, development and
testing as well as IT management functions such
as governance, finance and security (augmented
by contracted skills if necessary)
ACSA retained IT Externally sourced
Office of the CIO
ACSA Business
SLAs
Service
Management &
Operations
Service
Development
Systems Integration
SLAsSLAs
P
a
n
e
l
o
f
S
e
r
v
ic
e
P
r
o
v
id
e
r
s
1
32
1
2
3
“Build” “Run”
Partner 1
Partner 2
Partner 3
Partner 4
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C
h
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ls
I
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Note : update to this
slide in Phase 3
Functional Enterprise Architecture Blueprint
The functional enterprise architecture blueprint presents an
architectural view of key functions across ACSA ‘s operating model
Corporate Core
Corporate functions related to Enterprise and Organisation Management, Enterprise Technology and
Resilience as well as Environment Management
Commercial Operations
Commercial functions related to Consumer
Services, Managed Services and Property &
Investment Services
Channels
The interfaces to ACSA used by customers and other stakeholders
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Airport Operations
Airport functions related to Landside, Passenger
Processing, Airside, Maintenance and Safety and
Security
The future ACSA Enterprise Architecture will be characterised by:
1.Deploying best-of-breed software suites packaged for reuse across airports and geographies to
leapfrog to world leading capabilities
2.Reducing complexity by standardising and simplifying the overall technology landscape
3.Designing secure solutions that are resilient under failure and attack
4.Extracting value for money by fully exploiting the existing Oracle investment
5.Providing a stable but flexible foundation for business
10
The functional enterprise architecture blueprint presents an
architectural view of key functions across ACSA ‘s operating model
Corporate Core
Corporate functions related to Enterprise and Organisation Management, Enterprise Technology and
Resilience as well as Environment Management
Commercial Operations
Commercial functions related to Consumer
Services, Managed Services and Property &
Investment Services
Channels
The interfaces to ACSA used by customers and other stakeholders
I
n
f
o
r
m
a
t
i
o
n
S
t
o
r
a
g
e
,
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e
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r
a
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n
a
n
d
a
n
a
ly
s
is
o
f
in
f
o
r
m
a
t
io
n
Airport Operations
Airport functions related to Landside, Passenger
Processing, Airside, Maintenance and Safety and
Security
The future ACSA Enterprise Architecture will be characterised by:
1.Deploying best-of-breed software suites packaged for reuse across airports and geographies to
leapfrog to world leading capabilities
2.Reducing complexity by standardising and simplifying the overall technology landscape
3.Designing secure solutions that are resilient under failure and attack
4.Extracting value for money by fully exploiting the existing Oracle investment
5.Providing a stable but flexible foundation for business
10
Optimise Commercial
Operations
•Provide tooling to commercial
operations to enable effective
management and future capabilities
including Frequent Traveller and
Contract Management
Optimise Airport Operations
•Standardise application landscape
across airports
•Optimise parking, PA, CCTV,
baggage handling and access
control implementations
•Consider strategic partner for
security and passenger processing
Support Digital Customer
Experience
•Refresh web and mobile channels to
deliver a comprehensive digital
customer experience
•Implement a B2B Gateway to provide
digital functionality to partners and
foster information interchange
Channels
Commercial Operations Airport
Operations Landside
Passenger
Processing
Airside
Maintenance &
Engineering
Safety and
Security
Corporate Core
I
n
f
o
r
m
a
t
i
o
n
Consumer
Services
Managed
Services
Property &
Investment
Enterprise
Management
Organisation
Management
Enterprise
Technology
Enterprise
Resilience
Environment
Capital
Projects
Application Architecture Key Themes
Five key themes are proposed to tackle the day-to-day application
issues and prepare ACSA for future growth
1 2
Remediate and Extend ERP Implementation
•Conduct a baseline of system configuration and
business processes in order to perform a fit analysis
•Resolve implementation misalignments and gaps
•Implement identified critical and additional modules
4 Provide Intelligent Business Analytics
•Understand business requirements for analytics across
airport operations, safety, security and retail
•Identify and integrate data sources into a data
architecture
•Design and build information analytics and reports
5
11
1
3
4
5
2
3
Operations
•Provide tooling to commercial
operations to enable effective
management and future capabilities
including Frequent Traveller and
Contract Management
Optimise Airport Operations
•Standardise application landscape
across airports
•Optimise parking, PA, CCTV,
baggage handling and access
control implementations
•Consider strategic partner for
security and passenger processing
Support Digital Customer
Experience
•Refresh web and mobile channels to
deliver a comprehensive digital
customer experience
•Implement a B2B Gateway to provide
digital functionality to partners and
foster information interchange
Channels
Commercial Operations Airport
Operations Landside
Passenger
Processing
Airside
Maintenance &
Engineering
Safety and
Security
Corporate Core
I
n
f
o
r
m
a
t
i
o
n
Consumer
Services
Managed
Services
Property &
Investment
Enterprise
Management
Organisation
Management
Enterprise
Technology
Enterprise
Resilience
Environment
Capital
Projects
Application Architecture Key Themes
Five key themes are proposed to tackle the day-to-day application
issues and prepare ACSA for future growth
1 2
Remediate and Extend ERP Implementation
•Conduct a baseline of system configuration and
business processes in order to perform a fit analysis
•Resolve implementation misalignments and gaps
•Implement identified critical and additional modules
4 Provide Intelligent Business Analytics
•Understand business requirements for analytics across
airport operations, safety, security and retail
•Identify and integrate data sources into a data
architecture
•Design and build information analytics and reports
5
11
1
3
4
5
2
3
Contents
Contents
•Project Context
•Summary of As-Is and To-Be States
•IT Roadmap
•Summary and Next Steps
12
Contents
•Project Context
•Summary of As-Is and To-Be States
•IT Roadmap
•Summary and Next Steps
12
Themes Y1 Y2 – Y5
Transform IT Operating
Model
Establish credibility and
relevance of IT
Design detailed IT
operating model
(including SM & SI
capabilities)
Implement retained IT functions, establish
capabilities and processes
Execute the workforce transformation strategy
(including skills and knowledge transfer)
Shape project portfolio
and architecture
Optimise Architecture
Optimise the enterprise
architecture to innovate and
enable a world-leading digital
airport business
Manage the build projects, designs and testing
Execute prioritised build programme**
Optimise Channels
Optimise Information Management & Analytics
Optimise Commercial Operations
Optimise Airport Operations
Optimise Corporate Core
Outsource IT
Operations
Realise efficiencies and cost
savings through strategic
sourcing
Design outsourced
services model
Implement outsourced service model**
Outsource Service Desk
Outsource Infrastructure Stabilisation and Maintenance
Outsource Applications Maintenance
Enable Sustainable
Change
Proactively manage the change
to ensure it sticks
Design organisational
change management
Communicate and raise awareness
Provide support, training and development to staff
Implement measurement and course correction mechanisms
IT Roadmap
The ACSA IT Roadmap has four key themes that address the As-Is
gaps and enable the To-Be state
13
•IT Operating Model Detailed
•Enterprise Architecture defined /
reshaped Project Portfolio / outsourced
service model
•Change Management Plan
•Implemented IT Operating Model
•Outsourced Service Management and
Operations
•Implemented Change Program
•Solutions Optimised / Implementations in-
flight
Innovative and
Business focussed
IT Capability
Cost effective
outsourced IT
operations
Sustainable and
managed change
Key Milestones
Digital Customer Experience Digital Partner Channels
CRMDigital Market
ERPResilience
Warehouse Analytics
PassengerSecurityPIDS
KM
GeoVideo Analytics
Detailed IT
transformation
plan
Digital Employee
Billing / POS
Master Data
Unified Comms
Full IT Operating
Model “Go-Live”
** Staggered
based on prioritisation
** Staggered
based on prioritisation
3 months
Integrated,
Intelligent Digital
Airport Platforms
1
2
3
1
Note : update to this
slide in Phase 3
Transform IT Operating
Model
Establish credibility and
relevance of IT
Design detailed IT
operating model
(including SM & SI
capabilities)
Implement retained IT functions, establish
capabilities and processes
Execute the workforce transformation strategy
(including skills and knowledge transfer)
Shape project portfolio
and architecture
Optimise Architecture
Optimise the enterprise
architecture to innovate and
enable a world-leading digital
airport business
Manage the build projects, designs and testing
Execute prioritised build programme**
Optimise Channels
Optimise Information Management & Analytics
Optimise Commercial Operations
Optimise Airport Operations
Optimise Corporate Core
Outsource IT
Operations
Realise efficiencies and cost
savings through strategic
sourcing
Design outsourced
services model
Implement outsourced service model**
Outsource Service Desk
Outsource Infrastructure Stabilisation and Maintenance
Outsource Applications Maintenance
Enable Sustainable
Change
Proactively manage the change
to ensure it sticks
Design organisational
change management
Communicate and raise awareness
Provide support, training and development to staff
Implement measurement and course correction mechanisms
IT Roadmap
The ACSA IT Roadmap has four key themes that address the As-Is
gaps and enable the To-Be state
13
•IT Operating Model Detailed
•Enterprise Architecture defined /
reshaped Project Portfolio / outsourced
service model
•Change Management Plan
•Implemented IT Operating Model
•Outsourced Service Management and
Operations
•Implemented Change Program
•Solutions Optimised / Implementations in-
flight
Innovative and
Business focussed
IT Capability
Cost effective
outsourced IT
operations
Sustainable and
managed change
Key Milestones
Digital Customer Experience Digital Partner Channels
CRMDigital Market
ERPResilience
Warehouse Analytics
PassengerSecurityPIDS
KM
GeoVideo Analytics
Detailed IT
transformation
plan
Digital Employee
Billing / POS
Master Data
Unified Comms
Full IT Operating
Model “Go-Live”
** Staggered
based on prioritisation
** Staggered
based on prioritisation
3 months
Integrated,
Intelligent Digital
Airport Platforms
1
2
3
1
Note : update to this
slide in Phase 3
IT Roadmap - Transform IT Operating Model
This theme seeks to establish credibility and relevance of IT within
the context of a world leading digital airport business
14
Stream Descriptions
Transforming the ACSA IT operating model to be credible, relevant, sustainable and deliver business value through:
Design Detailed IT Operating Model (3 months)
•Detailed design of organisation structure (roles and responsibilities)
•Evaluate workforce
•Design workforce transformation strategy
•Design capability framework and implementation plan
•Design process framework and implementation plan
Implement Retained IT Functions (9 months)
•Mobilise capability teams
•Define and implement L3 IT processes
•Monitor and improve
Enterprise IT Services Transition & Workforce Transformation (9 months)
•Execute the workforce transformation strategy
Shape Project Portfolio & Architecture (3 months)
•Create blueprints : EA; Applications; Information and Technology and analyse and prioritise projects
Benefits
•Capabilities aligned to business needs
•Processes defined to deliver value
•Workforce evaluated and mapped to new operating
model
•New ACSA IT operating model plan activated to
mobilise capabilities required with roles and processes
to support
•Enterprise Architecture defined / reshaped Project
Portfolio
Themes Y1 Y2 – Y5
Transform IT Operating
Model
Establish credibility and
relevance of IT
Design detailed IT
operating model
(including SM & SI
capabilities
Implement retained IT functions, establish
capabilities and processes
Execute the workforce transformation strategy
Shape project portfolio
and architecture
Innovative and
Business focussed
IT Capability
3 months
Note : update to this
slide in Phase 3
This theme seeks to establish credibility and relevance of IT within
the context of a world leading digital airport business
14
Stream Descriptions
Transforming the ACSA IT operating model to be credible, relevant, sustainable and deliver business value through:
Design Detailed IT Operating Model (3 months)
•Detailed design of organisation structure (roles and responsibilities)
•Evaluate workforce
•Design workforce transformation strategy
•Design capability framework and implementation plan
•Design process framework and implementation plan
Implement Retained IT Functions (9 months)
•Mobilise capability teams
•Define and implement L3 IT processes
•Monitor and improve
Enterprise IT Services Transition & Workforce Transformation (9 months)
•Execute the workforce transformation strategy
Shape Project Portfolio & Architecture (3 months)
•Create blueprints : EA; Applications; Information and Technology and analyse and prioritise projects
Benefits
•Capabilities aligned to business needs
•Processes defined to deliver value
•Workforce evaluated and mapped to new operating
model
•New ACSA IT operating model plan activated to
mobilise capabilities required with roles and processes
to support
•Enterprise Architecture defined / reshaped Project
Portfolio
Themes Y1 Y2 – Y5
Transform IT Operating
Model
Establish credibility and
relevance of IT
Design detailed IT
operating model
(including SM & SI
capabilities
Implement retained IT functions, establish
capabilities and processes
Execute the workforce transformation strategy
Shape project portfolio
and architecture
Innovative and
Business focussed
IT Capability
3 months
Note : update to this
slide in Phase 3
Themes Y1 Y2 – Y5
Optimise Architecture
Optimise the enterprise
architecture to innovate and
enable a world-leading digital
airport business
Manage the build projects, designs and testing
Execute prioritised build programme**
Optimise Channels
Optimise Information Management & Analytics
Optimise Commercial Operations
Optimise Airport Operations
Optimise Corporate Core
IT Roadmap - Optimise Architecture
This theme seeks to optimise the enterprise architecture to enable a
world-leading digital airport business
15
Stream Descriptions
Optimise the Enterprise Architecture by:
Enable Systems Integration (60 months)
•Deploy ACSA resources who will manage third parties,
IT projects, track development and deploy quality
solutions
Optimise Channels (20 months)
•Refresh web and mobile channels to deliver a
comprehensive digital customer experience
•Implement a B2B Gateway to provide digital
functionality to partners and foster information
interchange
Optimise Commercial Operations (44 months)
•Provide tooling to commercial operations to enable
effective management and future capabilities.
Benefits
•Improved customer experience and digital journey
•Making data an asset to the enterprise
•Provide capabilities for effective management and
control of commercial operations
•Standardise systems for Landside, Airside and Security
across airports as a step to reduced support complexity
and enabling future geographic growth
•Provide analytics driven insights relating to revenue,
safety, security and customer trends
Optimise Airport Operations (31 months)
•Standardise application landscape across airports
•Optimise parking, PA, CCTV, baggage handling and
access control implementations
•Implement video analytics to maximise value of CCTV
assets
Optimise Information Management & Analytics (51
months)
•Understand business requirements for analytics across
airport operations, safety, security and retail
•Identify and integrate data sources
•Design and build information analytics and reports
Optimise Corporate Core(38 months)
•Align business processes with implementation
•Resolve implementation misalignments and gaps
•Implement new modules to deliver business value
Digital Customer Experience Digital Partner Channels
CRMDigital Market
ERPResilience
Warehouse Analytics
PassengerSecurityPIDS
KM
GeoVideo Analytics
Digital Employee
Billing / POS
Master Data
Unified Communications
Integrated,
Intelligent Digital
Airport Platforms
3 months
** Staggered
based on prioritisation
Optimise Architecture
Optimise the enterprise
architecture to innovate and
enable a world-leading digital
airport business
Manage the build projects, designs and testing
Execute prioritised build programme**
Optimise Channels
Optimise Information Management & Analytics
Optimise Commercial Operations
Optimise Airport Operations
Optimise Corporate Core
IT Roadmap - Optimise Architecture
This theme seeks to optimise the enterprise architecture to enable a
world-leading digital airport business
15
Stream Descriptions
Optimise the Enterprise Architecture by:
Enable Systems Integration (60 months)
•Deploy ACSA resources who will manage third parties,
IT projects, track development and deploy quality
solutions
Optimise Channels (20 months)
•Refresh web and mobile channels to deliver a
comprehensive digital customer experience
•Implement a B2B Gateway to provide digital
functionality to partners and foster information
interchange
Optimise Commercial Operations (44 months)
•Provide tooling to commercial operations to enable
effective management and future capabilities.
Benefits
•Improved customer experience and digital journey
•Making data an asset to the enterprise
•Provide capabilities for effective management and
control of commercial operations
•Standardise systems for Landside, Airside and Security
across airports as a step to reduced support complexity
and enabling future geographic growth
•Provide analytics driven insights relating to revenue,
safety, security and customer trends
Optimise Airport Operations (31 months)
•Standardise application landscape across airports
•Optimise parking, PA, CCTV, baggage handling and
access control implementations
•Implement video analytics to maximise value of CCTV
assets
Optimise Information Management & Analytics (51
months)
•Understand business requirements for analytics across
airport operations, safety, security and retail
•Identify and integrate data sources
•Design and build information analytics and reports
Optimise Corporate Core(38 months)
•Align business processes with implementation
•Resolve implementation misalignments and gaps
•Implement new modules to deliver business value
Digital Customer Experience Digital Partner Channels
CRMDigital Market
ERPResilience
Warehouse Analytics
PassengerSecurityPIDS
KM
GeoVideo Analytics
Digital Employee
Billing / POS
Master Data
Unified Communications
Integrated,
Intelligent Digital
Airport Platforms
3 months
** Staggered
based on prioritisation
IT Roadmap - Outsource Operations
This theme seeks to realise efficiencies and cost savings through
strategic sourcing
16
Benefits
•Strategic partnerships economically leveraged through
services negotiated
•Ability to leverage subject matter experts and supplier
economies of scale, while retaining operational control
(through retained management)
•Agile sourcing strategies to enable faster and cost
effective services to business and customers
Cost effective
outsourced IT
operations
Stream Descriptions
Realising efficiencies and cost savings for ACSA through strategic sourcing by:
Outsourced Services Design & Transition (3 months)
•Gather and refine outsource requirements
•Develop detailed design for Service Management (Service Desk)
•Develop detailed design for Infrastructure (stabilisation and maintenance)
•Develop detailed design for Application Maintenance
All other outsourcing initiatives namely : Outsource Service Desk (Service Management); Outsource Infrastructure
Stabilisation and Maintenance; Outsource Applications Maintenance (9 months each) will involve the following
initiatives:
•Create functional and technical specifications
•Select and appoint run vendors
Themes Y1 Y2 – Y5
Outsource IT
Operations
Realise efficiencies and cost
savings through strategic
sourcing
Design outsourced
services model
Implement outsourced service model**
Outsource Service Desk
Outsource Infrastructure Stabilisation and Maintenance
Outsource Applications Maintenance
Cost effective
outsourced IT
operations
** Staggered
based on prioritisation
3 months
This theme seeks to realise efficiencies and cost savings through
strategic sourcing
16
Benefits
•Strategic partnerships economically leveraged through
services negotiated
•Ability to leverage subject matter experts and supplier
economies of scale, while retaining operational control
(through retained management)
•Agile sourcing strategies to enable faster and cost
effective services to business and customers
Cost effective
outsourced IT
operations
Stream Descriptions
Realising efficiencies and cost savings for ACSA through strategic sourcing by:
Outsourced Services Design & Transition (3 months)
•Gather and refine outsource requirements
•Develop detailed design for Service Management (Service Desk)
•Develop detailed design for Infrastructure (stabilisation and maintenance)
•Develop detailed design for Application Maintenance
All other outsourcing initiatives namely : Outsource Service Desk (Service Management); Outsource Infrastructure
Stabilisation and Maintenance; Outsource Applications Maintenance (9 months each) will involve the following
initiatives:
•Create functional and technical specifications
•Select and appoint run vendors
Themes Y1 Y2 – Y5
Outsource IT
Operations
Realise efficiencies and cost
savings through strategic
sourcing
Design outsourced
services model
Implement outsourced service model**
Outsource Service Desk
Outsource Infrastructure Stabilisation and Maintenance
Outsource Applications Maintenance
Cost effective
outsourced IT
operations
** Staggered
based on prioritisation
3 months
IT Roadmap - Enable Sustainable Change
This theme seeks to proactively manage the change to ensure it
sticks
17
Stream Descriptions
Proactively manage the change to ensure it sticks through:
Enable Communication and Raise Awareness
•Establish capability to manage communication and awareness
•Design communication and awareness plans
•Implement communications and awareness plans
Enable Support, Training & Development to staff
•Establish capability to manage support, training & development
•Design support, training and development plans
•Implement support, training and development plans
Enable Measurement & Course Correction Mechanisms
•Establish capability to manage
•Design measurement and reporting for course correction
•Implement measurement and reporting for course correction
Benefits
•Focussed and enabled change management processes
to ensure adoption of new operating model
•Continued stakeholder engagement and management
to maintain support for the 5 year Ndizani roadmap
•Structured and frequent communications to create
awareness and understanding of the programme
•Strategic and timely training and development plans
throughout roadmap initiatives for ACSA staff
Themes Y1 Y2 – Y5
Enable Sustainable
Change
Proactively manage the change
to ensure it sticks
Design organisational
change management
Communicate and raise awareness
Provide support, training & development to staff
Implement measurement and course correction mechanisms
3 months
Sustainable and
managed change
Note : update to this
slide in Phase 3
This theme seeks to proactively manage the change to ensure it
sticks
17
Stream Descriptions
Proactively manage the change to ensure it sticks through:
Enable Communication and Raise Awareness
•Establish capability to manage communication and awareness
•Design communication and awareness plans
•Implement communications and awareness plans
Enable Support, Training & Development to staff
•Establish capability to manage support, training & development
•Design support, training and development plans
•Implement support, training and development plans
Enable Measurement & Course Correction Mechanisms
•Establish capability to manage
•Design measurement and reporting for course correction
•Implement measurement and reporting for course correction
Benefits
•Focussed and enabled change management processes
to ensure adoption of new operating model
•Continued stakeholder engagement and management
to maintain support for the 5 year Ndizani roadmap
•Structured and frequent communications to create
awareness and understanding of the programme
•Strategic and timely training and development plans
throughout roadmap initiatives for ACSA staff
Themes Y1 Y2 – Y5
Enable Sustainable
Change
Proactively manage the change
to ensure it sticks
Design organisational
change management
Communicate and raise awareness
Provide support, training & development to staff
Implement measurement and course correction mechanisms
3 months
Sustainable and
managed change
Note : update to this
slide in Phase 3
Contents
Contents
•Project Context
•Summary of As-Is and To-Be States
•IT Roadmap
•Summary and Next Steps
18
Contents
•Project Context
•Summary of As-Is and To-Be States
•IT Roadmap
•Summary and Next Steps
18
Summary
19
Implementing the IT Roadmap should be prioritised to enable value
creation and to transition to a world leading digital airport business
Package 1 – IT Operating Model Transformation, SI enablement,
Enterprise Architecture and Change Management
•Transform IT Capabilities, Structures, Workforce and Transition to
a Services Orientation
•Establish ACSA SI Capability (establish framework and capability
for ACSA to play Systems Integration role (Project Management,
Solution Architecture / Design, User Experience Design, Testing);
augment ACSA SI capability in short term))
•Design Outsourced Services Model
•Shape Project Portfolio & Enterprise Architecture ( Planning,
Requirements Gathering, Budget and Funding Approvals, Project
Evaluation & Prioritisation, Build & Run Transaction Design)
•Establish and execute Change Management Capability (establish
framework & capability for ACSA to manage change)
Package 2 – Build
•Appoint panel of Build Partners and execute build programme
across Enterprise Architecture (Channels, Information
Management & Analytics, ERP, Commercial Operations, Airport
Operations and Corporate Core)
•Build Partners roles to include Detailed Design (with User
Experience), Solution Development and Testing
Package 3 – Run
•Appoint strategic Run Vendors for day to day Operation and
Maintenance of Service Management (including Service Desk),
Infrastructure (Data Centre, Storage, Network and Workplace) and
Application Maintenance
Package 1 Package 2 Package 3
Transforming ACSA’s IT Operating Model and
implementing the IT Strategy Roadmap can be
achieved through three implementation work
packages
Themes Y1 Y2 – Y5
Transform IT
Operating Model
Establish credibility and
relevance of IT
Design detailed IT
operating model
(including SM &
SI capabilities
Implement retained IT functions,
establish capabilities and processes
Execute the workforce transformation
strategy
Shape project
portfolio &
architecture
Optimise
Architecture
Optimise the enterprise
architecture to innovate
and enable a world-
leading digital airport
business
Manage the build projects, designs and testing
Execute prioritised build programme**
Optimise Channels
Optimise Information Management & Analytics
Optimise Commercial Operations
Optimise Airport Operations
Optimise Corporate Shared Services
Outsource IT
Operations
Realise efficiencies and
cost savings through
strategic sourcing
Design
outsourced
services model
Implement outsourced service model**
Outsource Service Desk
Outsource Infrastructure Stabilisation & Maintenance
Outsource Applications Maintenance
Enable Sustainable
Change
Proactively manage the
change to ensure it
sticks
Design
organisational
change
management
Communicate and raise awareness
Provide support, training & development
to staff
Implement measurement and course
correction mechanisms
3M
1
2
3
1
Note : update to this
slide in Phase 3
19
Implementing the IT Roadmap should be prioritised to enable value
creation and to transition to a world leading digital airport business
Package 1 – IT Operating Model Transformation, SI enablement,
Enterprise Architecture and Change Management
•Transform IT Capabilities, Structures, Workforce and Transition to
a Services Orientation
•Establish ACSA SI Capability (establish framework and capability
for ACSA to play Systems Integration role (Project Management,
Solution Architecture / Design, User Experience Design, Testing);
augment ACSA SI capability in short term))
•Design Outsourced Services Model
•Shape Project Portfolio & Enterprise Architecture ( Planning,
Requirements Gathering, Budget and Funding Approvals, Project
Evaluation & Prioritisation, Build & Run Transaction Design)
•Establish and execute Change Management Capability (establish
framework & capability for ACSA to manage change)
Package 2 – Build
•Appoint panel of Build Partners and execute build programme
across Enterprise Architecture (Channels, Information
Management & Analytics, ERP, Commercial Operations, Airport
Operations and Corporate Core)
•Build Partners roles to include Detailed Design (with User
Experience), Solution Development and Testing
Package 3 – Run
•Appoint strategic Run Vendors for day to day Operation and
Maintenance of Service Management (including Service Desk),
Infrastructure (Data Centre, Storage, Network and Workplace) and
Application Maintenance
Package 1 Package 2 Package 3
Transforming ACSA’s IT Operating Model and
implementing the IT Strategy Roadmap can be
achieved through three implementation work
packages
Themes Y1 Y2 – Y5
Transform IT
Operating Model
Establish credibility and
relevance of IT
Design detailed IT
operating model
(including SM &
SI capabilities
Implement retained IT functions,
establish capabilities and processes
Execute the workforce transformation
strategy
Shape project
portfolio &
architecture
Optimise
Architecture
Optimise the enterprise
architecture to innovate
and enable a world-
leading digital airport
business
Manage the build projects, designs and testing
Execute prioritised build programme**
Optimise Channels
Optimise Information Management & Analytics
Optimise Commercial Operations
Optimise Airport Operations
Optimise Corporate Shared Services
Outsource IT
Operations
Realise efficiencies and
cost savings through
strategic sourcing
Design
outsourced
services model
Implement outsourced service model**
Outsource Service Desk
Outsource Infrastructure Stabilisation & Maintenance
Outsource Applications Maintenance
Enable Sustainable
Change
Proactively manage the
change to ensure it
sticks
Design
organisational
change
management
Communicate and raise awareness
Provide support, training & development
to staff
Implement measurement and course
correction mechanisms
3M
1
2
3
1
Note : update to this
slide in Phase 3
Next Steps
20
In order to maintain the momentum of Project Ndizani, a number of
key actions should be taken
Create an IT Transformation Office to cohesively manage and co-ordinate the execution
of the IT roadmap
1
Appoint a Transformation Partner to execute Work Package 1 to quickly transform the
ACSA IT operating model to be sustainable, finalise detailed build and run designs and to
lay the foundation for delivering sustainable change and business value
2
Prepare and implement a plan to execute Work Packages 2 and 3 optimise the
architecture and outsource IT operations
3
Note : update to this
slide in Phase 3
20
In order to maintain the momentum of Project Ndizani, a number of
key actions should be taken
Create an IT Transformation Office to cohesively manage and co-ordinate the execution
of the IT roadmap
1
Appoint a Transformation Partner to execute Work Package 1 to quickly transform the
ACSA IT operating model to be sustainable, finalise detailed build and run designs and to
lay the foundation for delivering sustainable change and business value
2
Prepare and implement a plan to execute Work Packages 2 and 3 optimise the
architecture and outsource IT operations
3
Note : update to this
slide in Phase 3
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