Fire and Disaster Recovery Draft PPT.pptx

It is all about the fire and disaster

1. Implementation of Next Generation Emergency solution project for Addis Ababa City Administration Fire Disaster and Risk Management Commission Project Progress Report Prepared by : AAITDB

2. Innovation and Technology Development Bureau organized into three major departments: Software and Hardware Infrastructure Development: This department focuses on the creation and enhancement of the technological backbone necessary for city services. IT Operations: Responsible for the day-to-day management and maintenance of the technology systems that support city administration. Smart City Research: This sectoral department is dedicated to research activities aimed at developing innovative solutions to enhance urban living through technology. This structure aims to improve service delivery for city administration institutions by leveraging technology, fulfilling responsibilities outlined in the decree, and implementing initiatives that promote smart city development.

3. VISION By 2025, implementing major IT technologies that are convenient for its residents and visitors; seeing Addis Ababa as a sustainable and resilient city.

4. MISSION Ensuring the benefit of the residents and visitors of Addis Ababa by implementing information technology infrastructures supported by research and enhancing secure systems and expanding digital services.

5. Availability Accessibility Sustainability Advocate Technologies Affordability CORE VALUES Resilient Environmentally Friendly Health and Safety Quality of Life Economically Thrive

6. The project aims to empower the Addis Ababa City Fire and Emergency Risk Management Commission (AAFDRMC) by implementing a state-of-the-art Inbound Voice Contact Center (CC) solution, accessible via their 939 contact number. Key objectives include: Emergency Case Management : Facilitating seamless management of emergency cases through the use of a Computer Aided Dispatch (CAD) solution, enabling AAFDRMC agents to respond effectively. Field Response Optimization : Integrating CAD mobile technology to enhance coordination among field response vehicles, ensuring timely and efficient support during emergencies. These advancements are designed to elevate the emergency response framework in Addis Ababa, fostering a safer and more resilient community. This initiative represents a greenfield implementation of the Aura call center solution, along with Engelbart and CAD (beta80) systems. All components will be deployed in a single high-availability data center, ensuring reliability and robust performance. PROJECT OVER VIEW

7. Material Delivery 4 LED TV DISPLAY 9 Desktop Computers 29 HeadSet 20 MDT

8. Completed Tasks The installation of the LED TV display has been successfully completed. Additionally: Hardware Handled: Nine (9) desktop computers and twenty-nine (29) headsets were managed. Configuration: Configuration work was conducted on all nine desktop computers for testing purposes. However, the LLD (Low-Level Design) review has not been approved yet. It has also been noted that there are tasks completed in the cloud that require verification.

9. To effectively implement the Next Generation Emergency Solution, the following requirements and concerns need to be addressed: Full System Integration: The systems from all three suppliers—Avaya, Engelbart, and Beta 80—must integrate seamlessly without any interruptions. Automatic Data Display: The system should automatically display and populate caller and incident information on the Geographic Information System (GIS). Licensing Issues: Both GIS and CAD are currently not licensed, which may hinder functionality. Knowledge Transfer: There is a need for comprehensive knowledge transfer, including: Live Tracking: The live tracking of fire brigade and ambulance vehicles has not been implemented. System Functionality: The system is currently not fully functional and lacks user-friendliness, which may impede effective operation. Addressing these issues will be crucial for the successful deployment and operation of the emergency solution. Technical Training: Industry-based training for technical staff. On-the-Job Training: Additional training to ensure effective system use. Tasks Not Completed

10. Amendment of the Project: Changes to the project scope or requirements need to be clearly defined and managed to avoid confusion and ensure alignment among stakeholders. LLD Document Approval: Delays in the approval of the Low-Level Design (LLD) document can stall progress and hinder the implementation of the project. Communication and Reporting Mechanism: Lack of a structured communication and reporting mechanism can lead to misunderstandings and insufficient information sharing among team members and stakeholders. Challenges

11. Cont. Challenges System Functionality: The current system does not meet the expected functionality, which may affect its effectiveness and user satisfaction. Project Timeline: Absence of a specified project timeline can lead to delays and difficulties in tracking progress, making it challenging to meet deadlines. Knowledge Transfer Issues: Challenges in effective knowledge transfer can result in insufficient training for staff, impacting their ability to use the system efficiently. Bill of Materials Cost: Unspecified costs related to the bill of materials can lead to budget overruns and financial mismanagement. Addressing these challenges is essential for the successful execution and completion of the project

12. Upcoming Tasks Review System Functionality : Conduct a thorough review of the system functionality and complete all necessary tasks to ensure it meets project requirements. Amend the Agreement : Make the necessary amendments to the project agreement to reflect any changes or updates. Review LLD Comments and Approval : Assess the comments on the Low-Level Design (LLD) document and secure its approval to move forward with implementation..

13. Upcoming Tasks Address PUAT Report Comments : Take action on the comments received from the Pre-User Acceptance Testing (PUAT) report to enhance system performance and user satisfaction. Knowledge Transfer : Implement industry-based knowledge transfer and provide on-the-job training to ensure all staff are equipped to use the system effectively. Completing these tasks will be critical for ensuring the project progresses smoothly and meets its objectives Cont.

14. To improve the project's outcome, the following steps can be taken: Conduct a Needs Assessment: Evaluate the specific needs of the fire department to identify gaps in the current system and prioritize functionalities that would enhance operations. Enhance System Integration: Ensure that all systems (Avaya, Engelbart, and Beta 80) are fully integrated to facilitate seamless communication and data sharing. Set Clear Objectives: Define clear, measurable objectives for the project to guide development and implementation efforts. Establish a Feedback Loop: Implement a system for regular feedback from users to identify issues and areas for improvement throughout the project lifecycle. Provide Comprehensive Training: Offer extensive training sessions for all personnel to ensure they are familiar with the new systems and processes.

15. 6. Implement a Robust Reporting Mechanism: Set up a structured reporting mechanism to track progress, challenges, and successes, allowing for timely adjustments. 7. Focus on User Experience: Improve the user interface and overall user experience of the systems to ensure they are intuitive and user-friendly. 8. Regularly Review and Revise the Project Plan: Periodically revisit the project plan to adjust timelines, resources, and goals as needed based on ongoing assessments. 9. Allocate Adequate Resources: Ensure that sufficient resources (time, budget, and personnel) are allocated to address identified challenges and implement necessary solutions. 10. Engage Stakeholders: Involve all relevant stakeholders in the decision-making process to ensure their needs and concerns are addressed, fostering a collaborative environment. By taking these steps, the project can be realigned to meet its objectives more effectively and deliver meaningful improvements to the emergency response framework. Cont.