4
consumer before, during, and after a purchase (Schiffiman and Kanuk, 1997), for example,
feedback, from other customers, packing, advertising, product appearance, and price
The essence of this approach is critical for organizational success, so that they can have a better
understanding of their customer behaviors (Solomon et al., 2006). The physical action or
behavior of consumer and their buying decision every day can be measured directly by marketers
(Papanastassiu and Rouhani, 2006). For that reason many organizations these days are spending
lot of their resources to research how consumer makes their buying decision, what they buy, how
much they buy, when they buy, and where they buy (Kotler, Amstrong, 2001). To get a well
coherent result, organizations’ normally looked at these behavior base their analysis on
difference conceptions; whether customers buying behavior were measured from different
perspectives, such as product quality and better service, lower price structured etc (Papanastassiu
and Rouhani, 2006)
4. 1
st
march,08, vol 6
“Poor marketing and consumer arguments”
Mark Anderson, NYU & Marie Dave
The Context Argument as an Excuse for Poor Marketing Performance(Jaclyn Kayen Sun) study
shows, critics have challenged the context argument in which the emphasis on consumption
context would reduce consumer behavior to random chances, and that consumers seem to tailor
their purchases to a specific occasion. In rebuttal, mounting evidence from the literature has
suggested a possible delineation of consumer behavior. For instance, social learning theorists in
the psychology discipline have provided insight into the possible systematic effect of
consumption situations on consumer behavior. This suggests that consumer behavior is not as
“tailor-made” as one may imagine. The use of person—situation segmentation validates the fact
that a range of consumer behaviors can be recognised for a specific consumption context.
5. 3, 2012 (Fatimah Furaiji1, Małgorzata Łatuszyńska2, Agata Wawrzyniak)
“An Empirical Study of the Factors influencing Consumer Behavior in the Electric
Appliances Market”, vol 6, issue
This study contributes to a deeper understanding of the impact of different factors on
consumer buying behavior. It analyses the relationship between several independent
variables, such as cultural, social, personal, psychological and marketing mix factors, and
consumer behavior (as the dependent variable) in the electric appliances market.