Fixed Network issues action plan followup (week for 16)-26-10-2021.pptx

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1. Fixed Network Division Weekly AP Follow up October 26, 2021

2. NEW BEGINNINGS STAY STRONG, MOVE FORWARD EMBRACE A NEW PERSPECTIVE WITH POSITIVE ATTITUDE 2014 E.C  (2021/2022) & START

3. ASPIRATION A Preferred Operator

4. 10/28/21 4 STRATEGIC THEMES This strategy is intended to serve as a BRIDGE ( ድልድይ ) that takes Ethio telecom to its next path

5. STRATEGIC ISSUES Organizational security TALENT management Customer experience Financial capacity Innovative Products & SOLUTIONS Accessibility & Affordability After reviewing policies, strategies, SWOT analysis, Internal & external stakeholders, enablers and challenges and considering missed opportunities the following strategic issues are identified. Quality of service & EXPERIENCE Operational & TECHNOLOGY excellence AGILITY – TTM AND Lead time PARTNERSHIP New business streams Resource MANAGEMENT & UTILIZATION Continuous incremental improvement 10/28/21 Branding 5 Regulatory COMPLIANCE DIGITAL TRANSFORMATION Three Years Strategy - July 2021 - June 2024 Corporate culture & PRODCUCTIVITY FINANCIAL INCLUSION COST OPTIMIZATION LOYALTY & RETENTION

6. No. Action description owner dep. Assigned date Week 15 Week 16 1.1 TT Backlog clearing plan of October :   96% of Normal customers TTs to be closed in less than 5 days O&M 01-10-2021 TT> 3 days =3009 1.2 97% of VCC TTs to be closed in less than 1 days 2,113 (55%) less than 1 day Above 1 days VCC TT BL: 1021 2.1 FBB Provisioning: Zero (0) Survey order older than 3 Days (Baseline 220) O&M 07-09-2021 Survey >3 days =158 2.2 Zero (0) Service order backlog aged older than 15 days(Baseline 4,768)   >15 days : 3,616 (1,152; diff from baseline) 3 All PPPoE uncompleted order (older than 3 days) in all zone will be completed before October 31, 2021.   O&M 07-09-2021 3 days SO PPPoE BL: 2150 NB: There is always sales. It is not one time activity 4 4,500 FBB orders are expected to be completed in each week . Align report period and follow-up FBB and Voice targets separately. O&M 07-09-2021 Service both FBB+ Voice; 4766 6

7. No. Action description owner dep. Assigned date Week 15 Week 16 5.1 Customer Migration from Old network to the New MSAN new target set for October(1,000 EPON to GPON migration Reason for low migration in this month required. O&M 01-10-2021 152 customers are migrated from Oct. 1-22 341 customers are migrated in September. A total of 1197 customers are migrated from EPON to GPON. 5.2 7,000 ADSL to VDSL migration. O&M 01-10-2021 4484 customers are migrated from Oct. 1-22 4247 customers are migrated in September A total of 17,238 customers are migrated from ADSL to VDSL. 7

8. No. Action description owner dep. Assigned date Week 15 Week 16 6 The 202 uplink projects for wireless from last year to be completed and the 250 sites for this year should be started. Lack of clarity to be solved challenge holding us from not completing it and a plan to complete urgently to be provided. PRO/ ENG/ RCM/ OPMO 10-08-2021 For the last year 202 project: Completed : 120 Ongoing: 32 Paused: 4 Not Started: 44 Cancelled: 1 Grand Total : 201 One BOQ end of last week on Friday at 5:00pm and Under project initiation at PRO then POR will cont. 2. One BoQ now (Tuesday 4:48pm). Tomorrow to PRO for project initiation then POR will continue. 7 Power meter and laser source contract signing delivery date follow-up due to its importance and urgency. OPMO 24-08-2021 Sourcing committee validated on Oct 22 ,2021 . 8 List of New ODN project designs transferred to RCM for contract and then for implementation RCM 14-09-2021 BoQ received = 178 POR sent = 84 Contract signed = 57 Waiting project update with new revised unit rate = 29. Note:- completed =12,ongoing =18 and not started=31.    8

9. No. Action description owner dep. Assigned date Week 15 Week 16 9 For the contract employee training follow-up by visiting and informing its importance and engage them on PPPoE work. O&M 05/10/2021 For 30 employees first round training already started. 10 Warehouse inventory ongoing report from each area should be provided because we are always facing complaints and materials are being stored where not needed. Cost that can be saved be included to the report to indicate cost optimization and doing for the remaining regions and zones O&M 05/10/2021 O&M: Visit done in SWAAZ and no leftover materials are observed. Action plan is prepared and work started for item reversal from WAAZ (Addis Ketema, Arada and Addisu Gebeya). 9

10. No. Action description owner dep. Assigned date Week 15 Week 16 11 BMET cable delivery date is not consistent with promised schedules many times and causing some project to be staled due to resource shortage(uplink for the 5G sites project for example) and needs discussion. OPMO 12-10-2021 For drop wire 12.5KKM : Sourcing arranged Meeting with supplier ( Itelco ) in the presence of legal for tomorrow for contractual discussion. BMET scrap material shortage for drop wire but for fiber the following 2 lines are delivered., G.652D, 12 core SM Optical Fiber with 2 buffer (Aerial)…………37.419 KM G.652D, 12 core SM Optical Fiber with 2 buffer (Duct)…………..30.678 KM 12 Resource management and follow-up should be made by OPMO with RCM/ENG team since the balance can be seen from the system. OPMO/ ENG/ O&M 12-10-2021 Done from O&M side For copper , it is clear based on the business case but for Fiber it will be done the same this week. 13 Requesting directors engagement in business case defending for fiber and other projects justifications for the committee to be convinced and get approval. O&M 12-10-2021 The copper business case completed we can proceed to the other cases 10

11. No. Action description owner dep. Assigned date Week 15 Week 16 14 Consideration of a platform for knowledge management /Documentation of one issue solved in one area to be shared to other zones/regions similar problem. O&M 12-10-2021 We communicated with our core team and agreed to implement. 15 Project leftover materials handling report from the project to be provided for the next week meeting PRO 12-10-2021 Inventory is ongoing and most of the data is collected. Compiled report will be submitted on October 25, 2021. 16 Project team reallocating for the 300 MSAG upgrade activities that are behind schedule to improve and align the observed gaps PRO 12-10-2021 The project is progressing well. 11

12. No. Action description owner dep. Assigned date Week 16 17 PPPoE implementation a status of the two regions planned . Communication gap solving action taken status including using one telegram account for such kinds of communication except when communicating confidential information. Fiber PPPoE to be started and thus preparation and communication done. O&M 26-10-2021 18 Corrections done on the 300 MSAGs upgrade locations modification and installed MSAGs door opening issue to be managed within one week and the project shouldn’t be delayed due to these problems. ENG 26-10-2021 19 New Huawei 100 MSAN installation location modification if previously planned out door as per the new company direction of installing MSANs at core/BTS site or in government compound only if there is a challenge of location. ENG 26-10-2021 12

13. No. Action description owner dep. Assigned date Week 16 20 Work order closing status of completed projects (Uplink , ODN,…) RCM/ PRO 26-10-2021 21 SMEs project performance evaluation made when they complete a project with us and documented in order to compare their performance with a template and send it to contract management team. RCM 26-10-2021 22 Efficiency of staffs at the zone should be checked because the number of additional staff request need to be supported and justifiable with respect to available staffs efficiency at zones. O&M 26-10-2021 13

14. Department Weekly AP update Dashboard 14 Dep. Week 16 Week 17 Week 18 Week 19 Week 20 Week 21 Week 22 Week 23 Week 24 O&M ENG PRO RCM OPMO EC