_FMO_CMS Reverse KT Template_Prakah_Abhay.pptx

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1. Reverse KT Presentation FMO&BO ABHAY ADEKAR PRAKASH RAJ

2. FMO – 20 Marks; 20 Mins BO – 40 Marks; 45-50 Mins Questions – 10 Mins 01 02 03 Agenda

3. Origination - FMO 3 REVERSE KT

4. REVERSE KT 4 Optimized workflows covering initial customer interaction, through Quoting, Credit Decisioning, Documentation & Payout Originations systems cover the Loan & Lease originations processes from initial customer interaction through to the point the application is activated into a contract in the back office. Introduction to Origination High Level Overview of Origination

5. Front office Dealer, financier and end-consumer facing Manage the sales process Capture applicant data Asset configuration Calculate quotes Generate and manage documents Capture payout details Middle office Automatic and manual underwriting Remote support for external users Document Management & Verification Activation & Payout Finance product configuration User and security management System configuration Integration to POS/CRM (Salesforce) Introduction to Origination Functionalities of FMO Training Team 5

6. AUTO – RETAIL Manufacturer Captive business Subsidised loans and leases Largely consumer but SME also Sold via dealers and brokers Strong move to customer direct model E-ID and E-Sign Introduction to Origination AUTO – FLEET Delivering finance for Large Corporate fleets Business model means special terms for each customer Managing the whole lifecycle of the vehicle Credit Lines and Multi Hire Agreements EQUIPMENT Large spread from high volume low value assets to largeplant and machinery Mainly corporate and SME customers Complex loans and leases Seasonal Payments Sectors – Retail, Fleet and Equipment Training Team 6

7. Lender Captive Lender Independent Lender Bank Lender Customer Types Private Individual Sole Trader Company Partnership Introduction to Origination Lenders, Customer Types and Users Training Team 7

8. Training Team 8 Demonstrate the business process on Learning Environment/Project Environment through Activation of a Proposal. Live Demo Workflow

9. Training Team 9 The Catalyst works in conjunction with the other CALMS components to provide flexible automation, communication and workflow support. It automates business processes like credit decision, underwriting processes etc. Catalyst Engines : Process Automation Engine. Rules engine. Integration Hub. Work queue engines. Work sheet engines. Diary handler. Automated testing engine. Catalyst and EDMS Catalyst role in FMO

10. Training Team 10 Functionality : Document Generation. View and Print Documents. Send Documents (to fax, email) Receiving Documents. Store Documents. Barcode Technology : The barcode is part of a document template and must be included in the template to be used for the document. Data that must be included in the barcode. Catalyst and EDMS EDMS ( Electronic Document Management System )

11. Agenda Training Team 11 Questions; 10-15 Mins

12. Back Office 12 Training Team

13. PMS cover the loan and lease contract management processes from contract booking through to the end of term asset management. Functions of Back Office: Asset, Customer and Contract details. Repayments/ receipts Arrears Letters Refunds, Dishonours Restructures, Settlements End of Contract/ Vehicle Return and Sale Complaints Dealer Payments Commissions and Subsidies  Reporting Introduction to BO Portfolio Management System

14. Introduction to BO Activation through SOAP UI SOAP UI CALMS BO Activation Message PROPOSAL CONTRACT We can approach for Activation of proposal in two way: FMO portal (External user or Customer) SOAP UI (Internal user) http://bavmdocktraenv01:81/calms2cms/services/Calms2CMS  

15. REVERSE KT 15 Workspaces in Back Office CMS Workspace allows users to view and edit partner, contract, asset, and other information Collections Workspace is a queue based functional area to follow up with customers for missed payments and to create and resolve a case – send letters/ make calls Transaction Workspace allows users to handle payment processing. It includes Dishonors, payment reversal, restructures, and extensions Accounts Payable allows payments to dealer from loan proceeds and commissions to dealers Event Tracking Workspace queue listings to deal with theft, missing, accident Reporting Workspace provides info on processes run. Users can view, print, and search, extract reports and audit information Admin Workspace is used for user, role configuration, parameter tables. In life workspace is used for case management to track complaints, litigation/insolvency, EOC procedures, legal, and bankruptcy cases

16. REVERSE KT 16 Cancellation Contract Cancellation Cancel and Rebook Settlement Early Settlements Normal Maturity Hostile Termination Claim Termination Contract Change Restructure Refinance Extension Workflow of Back Office

17. REVERSE KT 17 Altering an existing contract Includes both financial (Partial Settlement, Interest Free Payment Holiday) and non-financial changes (Customer switch) Contract Extension also a part of Restructure Contract Change Restructure Proposal123 Proposal456 Contract123 Restructured Contract Activation Reverse Activation Restructure

18. REVERSE KT 18 Changes the customer of existing contract to the new customer Ends the current contract and initiate a new contract with new customer There can be financial changes to the contract as well Contract Change Refinance Proposal123 Proposal456 Contract123 Contract456 Activation Reverse Activation Refinance

19. REVERSE KT 19 Update the existing contract at the maturity date Extending the term for a short duration to help customer pay off Contract Change Extension Proposal123 Contract123 Extended Contract Activation Extension

20. REVERSE KT 20 End of Day runs a series of processes on the system for Processes involved by the end of day Processes which start the next day Runs overnight behind the scenes as an automated process 7 nights a week (including all weekends and non working days) EOD Trigger A series of processes are set up in order of execution ​ Usually, the whole set are triggered automatically ​ Via JMS or SOAP  ​ Processes are run by Territory ​ Can be triggered manually using the Test Console  ​ Not available in Live Systems ​ EOD Batch Process End of Day

21. REVERSE KT 21 The Event workspace provides users with a series of work queues that contain Event cases they can review and process Manual Events A complaint case A termination case Automatic Events Clearance Letter 4 Eye check Goodwill Events Tracking 21

22. REVERSE KT 22 Add an events to a queue manually by using below option Select a contract in the CMS workspace ​ Navigate to Create Contract Case Events Tracking Manual case creation

23. Collection workspace allows users to contact the customer and avoid default payments in order to minimize financial loss for the company Early collections is usually the first payment which is unlikely to impact customer’s credit history Late collections is when the customer has large amount of payment pending or has multiple months in arrears in which case the bank/financial institution has right to take legal action and resort to hostile termination as last resort Arrear Calculation Standard : Calculates Arrears amount as the sum of the arrear's principal, interest, VAT from the Component Loan Table Open Items : Calculates arrears using the sum of all open invoices which have fallen due from customer’s end Collections Collection workspace REVERSE KT

24. Collections Queues available in collections REVERSE KT

25. Collections Create a collections case REVERSE KT

26. REVERSE KT 26 Accounts Payable Accounts payable process

27. REVERSE KT 27 Dealer Ledger Finance Commission Volume Bonus Documentation Fees Clawbacks Periodic & on demand disbursements Accounts Payable Multiple account types per dealer Authorization/Payment batches Direct Credit Interface Netting off debit amounts Advanced Advance Pre-payment to dealers Loan proceeds net-off advance Remittance Advice PDF documents Automatic Fax & email Accounts Payable Accounts payable sub modules

28. ​ Batch transactions are created in this workspace ​ Allows users to manually process transactions such as cash  receipts, dishonors and refunds ​ Manual transactions are captured and processed Summary view displays the transaction batch details ​ Transactions are recorded in the contract history ​ Contract history is available in the CMS workspace Transaction Workspace Use of transaction workspace REVERSE KT

29. Early settlement allows user to pay the pending amount in the contract and end it If a contract needs to be settled earlier to its normal maturity, then the customer can opt for an early settlement. For early settlement we need a MCR quote in order to enter the amount in transaction workspace User can perform early settlement when he/she wants to end the contract User can opt to not pay full amount as mentioned in the MCR settlement quote and it will refer as partial settlement, and this will not end the contract. Settlements Early Settlements REVERSE KT

30. 30 Admin Workspace REVERSE KT

31. REVERSE KT 31 Other Modules

32. 32 Asset Details REVERSE KT

33. 33 End of Term End of Term REVERSE KT

34. 34 Invoice Details REVERSE KT

35. 35 Letter Generation REVERSE KT

36. 36 Payment Schedule REVERSE KT

37. Questions 37 Training Team

38. 651-544-5785 [email protected] Contact Name Here 38