Front Office Equipments
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Sep 26, 2023
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About This Presentation
Front Office Equipments.pdf
Slide Content
Chapter 7 N
apter 5 cor
Front office Equipments
ingkar Education
apter 5 cor
Front office Equipments
ingkar Education
Learning Objective
To learn
v Various types of equipments used in front office
y Equipments that make the hotel operations easy
and systematic
v Methods to handling of the office equipments
‘
A weschool
To learn
v Various types of equipments used in front office
y Equipments that make the hotel operations easy
and systematic
v Methods to handling of the office equipments
‘
A weschool
Room Rack
+ The room rack are the equipments where registration
records are inserted to serve as room rack slips
« Considered as most important piece of front office
equipment
« Array of metal file pockets designed to hold room rack
slips that display guestand room status information
« When key slots are added to the room rack, it can
serve as a combination room and key rack
"weschool
Chapter 7 — Front Office Equipments
+ The room rack are the equipments where registration
records are inserted to serve as room rack slips
« Considered as most important piece of front office
equipment
« Array of metal file pockets designed to hold room rack
slips that display guestand room status information
« When key slots are added to the room rack, it can
serve as a combination room and key rack
"weschool
Chapter 7 — Front Office Equipments
Room Rack
« One glance at the room rack should immediately
inform the front desk agent of the occupancy and
housekeeping status of all rooms
« Front desk agents normally use this information to
match available rooms-with guests needs during the
registration process
"weschool
Chapter 7 — Front Office Equipments
« One glance at the room rack should immediately
inform the front desk agent of the occupancy and
housekeeping status of all rooms
« Front desk agents normally use this information to
match available rooms-with guests needs during the
registration process
"weschool
Chapter 7 — Front Office Equipments
Chapter 7 — Front Office Equipments
Key Rack
« These are sets of racks were generally kept at the
front desk in earlier day
+ Akey rack is an array of numbered compartments
used to store guestroom keys
+ Key racks are often placed,in front desk drawers to
ensure the safety and security of guests
"weschool
Chapter 7 — Front Office Equipments
« These are sets of racks were generally kept at the
front desk in earlier day
+ Akey rack is an array of numbered compartments
used to store guestroom keys
+ Key racks are often placed,in front desk drawers to
ensure the safety and security of guests
"weschool
Chapter 7 — Front Office Equipments
Key Rack
« Acombination of mail, message and key rack can be
either a free-standing wall unit or an under the
counter row of apartments
« When the mail and message compartments of the
rack are open from both sides, telephone operators
and front desk agents
« Operators who record telephone messages for guests
can insert them into the rack from the back side; front
desk agents can retrieve the messages from the front
side
"weschool
Chapter 7 — Front Office Equipments
« Acombination of mail, message and key rack can be
either a free-standing wall unit or an under the
counter row of apartments
« When the mail and message compartments of the
rack are open from both sides, telephone operators
and front desk agents
« Operators who record telephone messages for guests
can insert them into the rack from the back side; front
desk agents can retrieve the messages from the front
side
"weschool
Chapter 7 — Front Office Equipments
Reservation Racks
« A special board or series of pigeonholes where cards
are put to show which room have been booked
« Front office uses both two types of reservation racks
« In an advance reservation rack, reservation rack
slops or registration cards are arranged by the guest
scheduled dates ofvarrival and with each day's
grouping
"weschool
Chapter 7 — Front Office Equipments
« A special board or series of pigeonholes where cards
are put to show which room have been booked
« Front office uses both two types of reservation racks
« In an advance reservation rack, reservation rack
slops or registration cards are arranged by the guest
scheduled dates ofvarrival and with each day's
grouping
"weschool
Chapter 7 — Front Office Equipments
Reservation Racks
« Acurrent reservation rack is portable subset of the
advance reservation rack
« The current reservation rack is used byıthe front desk
agents to assist in processing guests during
registration
"weschool
Chapter 7 — Front Office Equipments
« Acurrent reservation rack is portable subset of the
advance reservation rack
« The current reservation rack is used byıthe front desk
agents to assist in processing guests during
registration
"weschool
Chapter 7 — Front Office Equipments
Information Rack
« An information rack is an index of in-house guests, by
both last name and room number
« An information rack is commonly use to assist front
office employees with proper routing_of telephone
calls, mails
« The information rack normally consists of aluminium
slots designed to)hold guest information slips
"weschaol
Chapter 7 — Front Office Equipments
« An information rack is an index of in-house guests, by
both last name and room number
« An information rack is commonly use to assist front
office employees with proper routing_of telephone
calls, mails
« The information rack normally consists of aluminium
slots designed to)hold guest information slips
"weschaol
Chapter 7 — Front Office Equipments
Folio Trays
« Folio tray or folio bucket is where the guest folios are
stored and arranged by guestroom numbers
« Guest folios remain in the tray throughout the
occupancy stage of the guest cycle, except when they
are used in posting transactions
« Asecond folio tray'is normally located in the hotel’s
accounting. office
.
« Folio tray or folio bucket is where the guest folios are
stored and arranged by guestroom numbers
« Guest folios remain in the tray throughout the
occupancy stage of the guest cycle, except when they
are used in posting transactions
« Asecond folio tray'is normally located in the hotel’s
accounting. office
.
Folio Trays
« This tray contains the folios of departed guests being
directly-billed or of guests who paid by credit card
* Once these accounts are settles,-the folios are moved
to permanent storage location
:
UBIERA weschool
« This tray contains the folios of departed guests being
directly-billed or of guests who paid by credit card
* Once these accounts are settles,-the folios are moved
to permanent storage location
:
UBIERA weschool
Account Posting Machine
¢ An electromechanical or
electronic device use in
semi-automated hotels
« An account posting
machine is used to post,
monitor, and balance
charges and credits-to
guest accounts
Chapter 7 — Front Office Equipments
¢ An electromechanical or
electronic device use in
semi-automated hotels
« An account posting
machine is used to post,
monitor, and balance
charges and credits-to
guest accounts
Chapter 7 — Front Office Equipments
Other Equipments
+ Voucher rack - it is a container for storing vouchers
for future reference and verification during the night
audit
« Cash register — used to record to.cash transactions
and maintain cash balances
« Telephone equipment. telephone equipments
consists of.call accounting systems, automatic call
dispensing, telephone / room status system, fax
machine and call detection
.
Chapter? Front fc Equipments weschool
+ Voucher rack - it is a container for storing vouchers
for future reference and verification during the night
audit
« Cash register — used to record to.cash transactions
and maintain cash balances
« Telephone equipment. telephone equipments
consists of.call accounting systems, automatic call
dispensing, telephone / room status system, fax
machine and call detection
.
Chapter? Front fc Equipments weschool
Other Equipments
+ Credit card imprinter — Imprinter presses a credit
card voucher against a guest's credit card
» Magnetic strip reader — a magnetic strip reader,
reads data magnetically encoded and stored on the
magnetic tape strip on,credit card
« Time stamp-— Time stamp recording is important for
establishment of chronology of events
.
Chapter? Front fc Equipments weschool
+ Credit card imprinter — Imprinter presses a credit
card voucher against a guest's credit card
» Magnetic strip reader — a magnetic strip reader,
reads data magnetically encoded and stored on the
magnetic tape strip on,credit card
« Time stamp-— Time stamp recording is important for
establishment of chronology of events
.
Chapter? Front fc Equipments weschool
Other Equipments
« Security Monitor — CCTV cameras for security
personnel to monitor certain areas of hotel
« Wake-up devices — used by telephone operators to
place wake-up calls
¢ Multi-zone clock — indicators of the time at different
time zones across world
"weschaol
Chapter 7 — Front Office Equipments
« Security Monitor — CCTV cameras for security
personnel to monitor certain areas of hotel
« Wake-up devices — used by telephone operators to
place wake-up calls
¢ Multi-zone clock — indicators of the time at different
time zones across world
"weschaol
Chapter 7 — Front Office Equipments
Other Equipments
+ Wi-fi ticket — provides user id and password to guest
to access the internet facility of the hotel
« Card imprinting machine — PVC.cards enabling the
customers to make it easy to (book for them
"weschool
Chapter 7 — Front Office Equipments
+ Wi-fi ticket — provides user id and password to guest
to access the internet facility of the hotel
« Card imprinting machine — PVC.cards enabling the
customers to make it easy to (book for them
"weschool
Chapter 7 — Front Office Equipments
Safety Equipments
Safety equipments used in hotel — the basic safety
equipments include
+ Smoke detectors - to detect smoke in case of fire as
a preventive measure
» Fire extinguishers — meant to involve various
classes fires
« Carbon monoxide detectors - important to detect
as the gas isinvisible and dangerous
+ Sprinkler systems — equipments to sprinkler water in
case of fire Chapter 7 Front Office Equipments "weschnoo
Safety equipments used in hotel — the basic safety
equipments include
+ Smoke detectors - to detect smoke in case of fire as
a preventive measure
» Fire extinguishers — meant to involve various
classes fires
« Carbon monoxide detectors - important to detect
as the gas isinvisible and dangerous
+ Sprinkler systems — equipments to sprinkler water in
case of fire Chapter 7 Front Office Equipments "weschnoo
Safety Equipments
Smoke detectors —
y To detect smoke in case of fire as a preventive
measure
y Some detectors have ability to report heat build up
prior to evidence of/smoke or flame
Y Some of-the detectors respond only to the smoke
and other products of combustion
"weschaol
Chapter 7 — Front Office Equipments
Smoke detectors —
y To detect smoke in case of fire as a preventive
measure
y Some detectors have ability to report heat build up
prior to evidence of/smoke or flame
Y Some of-the detectors respond only to the smoke
and other products of combustion
"weschaol
Chapter 7 — Front Office Equipments
Safety Equipments
Smoke detectors —
y Single-station hard wired smoke detectors require
that the unit be on electric wiring. as opposed to the
battery power
y An automated system integrated all smoke
detectors-in each location
v Many local jurisdictions enacted local regulations
requiring fully automated smoke detector systems
"weschaol
Chapter 7 — Front Office Equipments
Smoke detectors —
y Single-station hard wired smoke detectors require
that the unit be on electric wiring. as opposed to the
battery power
y An automated system integrated all smoke
detectors-in each location
v Many local jurisdictions enacted local regulations
requiring fully automated smoke detector systems
"weschaol
Chapter 7 — Front Office Equipments
Safety Equipments
Fire Extinguishers-
Four classes of fires that a lodging property should be
prepared for
« Class A - Involves ordinary combustibles
« Class B - Involve flammable liquids
» Class C - Involve electrical equipment
« Class D - Involve cooking oils and fats
crane? ERR "weschool
Fire Extinguishers-
Four classes of fires that a lodging property should be
prepared for
« Class A - Involves ordinary combustibles
« Class B - Involve flammable liquids
» Class C - Involve electrical equipment
« Class D - Involve cooking oils and fats
crane? ERR "weschool
Safety Equipments
Carbon Monoxide Detectors
« Carbon monoxide is a dangerous by-product of a
malfunctioning water heater, kerosene heater, coal
boiler and any other wood
« Carbon monoxide is invisible and has no smell, it
cannot be detected by natural means
"weschool
Chapter 7 — Front Office Equipments
Carbon Monoxide Detectors
« Carbon monoxide is a dangerous by-product of a
malfunctioning water heater, kerosene heater, coal
boiler and any other wood
« Carbon monoxide is invisible and has no smell, it
cannot be detected by natural means
"weschool
Chapter 7 — Front Office Equipments
Safety Equipments
Sprinkler Systems
« Sprinkler systems are now mandated.in an
establishments four stories or higher
« Most jurisdictions now,require full sprinkler in the new
constructions of any.commercial property
‘
A weschool
Sprinkler Systems
« Sprinkler systems are now mandated.in an
establishments four stories or higher
« Most jurisdictions now,require full sprinkler in the new
constructions of any.commercial property
‘
A weschool
Accident Prevention Signs
Hotel also uses various signs to prevent accidents-
« Danger signs — which indicate the immediate
dangers ahead
+ Caution signs — usedto warn against potential
hazards
« Safety instruction signs — use where need for
general instructions relative to safety measures
.
Chapter? Front fc Equipments weschool
Hotel also uses various signs to prevent accidents-
« Danger signs — which indicate the immediate
dangers ahead
+ Caution signs — usedto warn against potential
hazards
« Safety instruction signs — use where need for
general instructions relative to safety measures
.
Chapter? Front fc Equipments weschool
Summary
« The Front office department of a hotel comprises of
the sections like Reservation, Front Desk, Bell desk,
Travel desk, Concierge etc
« The Front office manager must be a skilled planner
who channelizes the various resources
« The Front desk agent is the first person a guests sees
on entering ‘the hotel and the last person the guest
sees on leaving
"weschaol
Chapter 7 — Front Office Equipments
« The Front office department of a hotel comprises of
the sections like Reservation, Front Desk, Bell desk,
Travel desk, Concierge etc
« The Front office manager must be a skilled planner
who channelizes the various resources
« The Front desk agent is the first person a guests sees
on entering ‘the hotel and the last person the guest
sees on leaving
"weschaol
Chapter 7 — Front Office Equipments
Summary
« The front office is elegantly designed to
accommodate the staff and for the smooth service to
the guests
« Number of front office equipments ensure an effective
hospitality of the guest
"weschool
Chapter 7 — Front Office Equipments
« The front office is elegantly designed to
accommodate the staff and for the smooth service to
the guests
« Number of front office equipments ensure an effective
hospitality of the guest
"weschool
Chapter 7 — Front Office Equipments
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