Front Office System Reservation Procedure

Front Office System Reservation Procedure

1. Hotel RESERVATION

2. PROCESSING GUEST’ REGISTRATION procedure 1. Receive the guest with a smile, a wish according to the time. 2. Check if he/she is holding reservation 3. If there is a reservation, then no problem, otherwise check for availability of rooms 4. Get the guest registration card and fill it up 5. Fill up the key and the welcome card 6. If the guest is a foreigner, get the C form and fill it up . 7. Allot the accommodation 8. Fill the arrival register 9. Make information slips and send them to telephones, room service and housekeeping. if the hotel has Point management system, then do not required. 10. Open guest folio 11. In case of VIP, CIP etc inform all the departments 12. Lastly inform the bellboys to carry the luggage and escort the guest to the room and wish a comfortable stay in the hotel.

3. PROCESSING GUEST’ REGISTRATION procedure 1. Receive the ______ with a smile, a wish according to the time. 2. Check if he/she is holding ___________. 3. If there is a reservation, then no problem, otherwise check for ___________ of rooms 4. Get the guest registration _______ and fill it up 5. Fill up the _____ info and the welcome card 6. If the guest is a foreigner, get the _______ form and fill it up . 7. Allot the accommodation 8. Fill the _______ register 9. Make information slips and send them to telephones, room service and housekeeping . if the hotel has __________ then do not required. 10. Open guest ____________. 11. In case of VIP, CIP etc inform all the departments 12. Lastly inform the __________ to carry the luggage and escort the guest to the room and wish a comfortable stay in the hotel.

4. GREEN YELLOW RED ORANGE

5. ANALIzE THE STATUS OF THE ROOMS. In the room status rack, how many are Vacant Clean, Out of Order, Vacant Dirty, Occupied and reserved? 2. Is the hotel can still accept walk-in guest? Why and why not? ACTIVITY: Answer in a ½ crosswise.

6. Reservation Confirmation: The hotel should communicate guests by telephone, telex, mail, or e-mail a letter of confirmation , Which confirms the important points of the reservation agreement. a/.) Name and address of the guest b) Date and time of arrival c) Room type and rate d) Length of stay e) Number of persons in a group, if any f) Reservation type [guaranteed or not] g) Reservation confirmation number h) Special requests, if any

7. Guest Registration cards Registration cards facilitate the registration process and require guests to provide his/her name, address, telephone number, company affiliation and other personal data. The registration card usually contains a space for guest’s signature. Generally this is a legal prerequisite to establishing guest’s relationship with the hotel. Normally three copies are made with carbon papers. The original copy along with c-form is send to the police, second copy is for hotels records and the third one is kept along with the guest folio.’

8. C- form The purpose of c-form is to furnish certain information to the police to check on the movements of foreign nationals visiting the country. When a group is staying only one c- form is made for the whole group. C-forms have to be sent to the police within 24 hours of arrival of the guest.

9. ANSWER ACTIVITY IN ROOM RESERVATION