Gati

1. COMPANY REVIEW ON

2. Overview Gati ltd. Was incorporated on 25 th April,1989 with its registered office at Secunderabad. It is established with an aim to redefine the logistics industry. It is a leading domestic express cargo company with a pan-India distribution network offering multi-modal connectivity (road, rail, air and sea) and end-to-end logistics solutions . The focus is on integrated logistics solutions. Gati's transport infrastructure, IT systems, cutting - edge technology solutions and an intensive knowledge of India allows it to tailor its products to meet every customers' unique needs. Gati offers a wide range of options and does not waver in its focus on quality, reliability and speed.

3. Performance : Rapid growth with a CAGR 25% in last 8 years Turnover : Indian Rs. 12094 Millions 1989 : Pioneered the concept of Express Cargo in India. Mode : Largest Multi-modal Connectivity (Surface, Air, Rail & Sea) Reach : Covers 602 districts in India Warehousing : Mechatronics warehousing at all major locations Touch-Points : 5 Call Centers with Toll Free Number across India Technology : Web based GEMS (Gati Enterprise Management Services), Oracle APPS & CRM GATI Pioneering…Performing…Innovating

4. Mahendra Agarwal – CEO of Gati Ltd. He holds an Engineering Degree from Bangalore University, and a Masters in Business Administration from Austin, USA.

5. ACTIVITY: It is a leading domestic express cargo company with a pan-India distribution network offering multi-modal connectivity (road, rail, air and sea) and end-to-end logistics solutions . Bankers Details: Axis Bank Ltd ICICI Bank Ltd State Bank of India

6. Gati Transportation The process of shipping or moving an item from one location to another. Transportation Mode There are three basic means of transporting products utilized by Gati. Surface Transport Roads Railways 2. Air Transport Water Transport

7. INTERNATIONAL Gati has now extended its horizons in the Asia-Pacific and SAARC (South Asian Association for Regional Co-operation) countries . Gati has opened offices in Singapore, Hong Kong, China, Sri Lanka, Nepal and Myanmar to strategically focus on India-centric business Strategic tip-up with Global player. Coverage of more then 200 countries. More then 500 pick-up point in India. Custom Clearance Services

8. Marketing Gati Marketing’s strategy aimed at attracting new customers and retaining old ones. A series of activities were involved to serve the customers and make them long term clients. Market was constantly evolving and customers’ demand were on the increase .

9. FINANCIAL 2011 2010 Income 908.09 755.43 Revenues 744.72 618.08 Total assets 76385.46lacs 75596.46 lacs Earning per share 1.77 1.66 During the year under review, G ati achieved a turnover of Rs.908.09 crores, as against Rs. 755.43 crores in the previous year, showing a growth of 21% and an EBIDTA of Rs. 93.01 crores as against Rs. 86.11 crores in the previous year. Gati has recorded a profit before tax of Rs. 22.95 crores and profit after tax of Rs. 14.30 crores as against of Rs. 19.15 crores and Rs. 15.11 crores respectively in the previous year.

10. Human Resources Gati employed a large workforce of over 2300 persons. It introduced Performance Appraisal System and linked it to Business performance. Promotion policy opened transparent career development plan .

11. Owner GATI Block Office 1 District Regional Office 1 GATI - Block Office 2 GATI - District Office 2 Transportation warehousing & Packaging Owner Supply Chain Design

12. Operations Gati is an ISO 9001:2000 Co. certified for design, marketing ,cargo management services and logistics solutions . Its international business operations kept with the changing market trends Gati was certified by IATA to promote, service, market and handle international air cargo movement

13. Technology Management: Regularly calibrated thermostats to control the refrigeration units Monitoring of climate conditions at all times, record temperature, RH and CO2 levels during transit Vehicle tracking systems for climate control truck movement to monitor in-transit location Custom built pneumatic suspension system for efficient shock absorption and smoother drive Energy saving hatches on door to ease partial load handling Cooling Plants that can be plugged into normal grid power on location, serving a portable cold stores

14. Technology Online line tracking on www.gati.com e-POD- Scanned copy of Proof Of Delivery through e-mail Toll Free Number A 24 x 7 service e-mail Updates - Tracking your consignment is just a click away SMS Updates Messages on your mobile

15. COMPETIRORS COMPANY Symbol Blue Dart Express Ltd. BLUEDA Corporate Couriers & Cargo Ltd. CORCOU Elbee Services Ltd. ELBSER Patel Onboard Couriers Ltd. PATONB Skypak Service Specialist Ltd. SKYSER

16. VALUABLE CLIENTS

17. Strengths: Dominant player in the surface cargo segment in India, which accounts for more than 55% of the total…. Niche value additions such as third-party logistics,trucking nd warehousing solutions…. Re-engineered hi-tech warehouses and distributing infrastrucure … Advanced IT solutions to back up its services…. It provides multi modal connectivity …. Weakness: Insufficient regional and global presence as compared with its competitors…. It has been neglecting courier segment S.W.O.T. ANALYSIS 17

18. 18 Opportunity: Expanding economy...WTO agreements Improvement in the logistics infrastructure in the country-better roads, improved ports etc.. Entry of a large no. of global retailers Increasing investments, booming manufacturing and development of organized retail sectors-provides business potentials to express industries Threats: Global competitors Direct competition from unorganized sectors.. Space limitations

19. Corporate Social R esponsibility I nitiatives Set up of Gati Nagar in Bhuj District in the year 2001(for Gujarat Earthquake victims) Gati Government School in Hyderabad started in the year 2003 30 lakhs donation by Gati Family to Tsunami victim MC High School, Nagore, Tamil Nadu

20. CONCLUSION GATI must develop Relationship Retailing for development of Retail Business Which will help the company… To establish and maintain long-term bonds with customers, rather than act as if each sales transaction is a completely new encounter. Company must concentrate on the total retail experience and which will helps in generating more business. Stay in touch with customers. Promotional Focus. ( Advertising Direct Mail –Personal Selling ,Direct marketing)