General cleaning

1. GENERAL CLEANING HRTM 133 FRONT OFFICE & HOUSEKEEPING

2. General cleaning Refers to a periodical cleaning and maintenance works performed by housekeepers in order to protect the general appearance of the establishment and the invested materials, besides the daily cleaning and maintenance works.

3. RULES TO BE OBSERVED IN GENERAL CLEANING Pay attention to rules of safety, sanitation and hygienic measures, • Comply with the work schedule, • Avoid disturbing the guests, • Perform the cleaning in a certain order, • Immediately report faults, • Put the environment under protection during repair and maintenance works, • Perform the cleaning after the completion of repair and maintenance, • Label the unstable furniture, • Protect other furniture by covering them during the repair and maintenance

4. TASK STEPS: GENERAL CLEANING Render the room ‘out of order’, Collect necessary guest materials and toiletries, Collect the beddings and curtain, Protect the movable furniture by gathering them in a place, Protect the immovable furniture by covering them, Keep electrical appliances in a locked storeroom Ensure that the maintenance and repair works are done by related departments

5. TASK STEPS: GENERAL CLEANING Perform the necessary cleaning procedures after the completion of repair and maintenance works Clean the removed furniture and place them accurately, Place the necessary guest materials and toiletries, Remove the cleaning instruments used, Perform the final check

6. CLEANING OF GLASSES

7. CLEANING OF METALS

8. Preparing accomplishment report Accomplishment reports Prepared by housemen or head of the unit Shall sign the report signifying that the tasks are indeed accomplished as stated in the report Reports are submitted to the housekeeping supervisor who will use the same in monitoring productivity of housemen and for giving constructive feedback on unaccomplished responsibilities Basis for performance review during employee annual performance review

9. Spot Cleaning Spots and spills call for immediate action . If allowed to set , many substances can permanently stain a carpet, especially one that is made of nylon or wool . The following are a few general procedures that should be followed regardless of the type of stain, carpet, or cleaner : 1 treated area . Carefully scrape away excess soiling materials such as gum and tar from the carpet. 2. Blot the excess liquid that is spilled before it has a chance to soak into the carpet. Do not rub the stain; this action may actually force the stain into the fibers. Use only clean rags to blot the carpet. 3. Apply the cleansing agent to the carpet. If the spot remover is a liquid, remove the excess spot remover by blotting with clean rags or a clean sponge. 4. After the spot remover has had an opportunity to work, vacuum up the spot remover and dry the

10. A microfiber cloth microfiber cloth designed for glass and mirrors

11. Preparing Accomplishment Report Lost and Found Report Form Key checking book & inter-shift communication log book

12. Test of Understanding Give five common stains found on furniture and your recommended solution Identify the equipment and supplies for cleaning the following: Bathroom windows Furniture Brass and metal fixtures

13. HAVE A NICE DAY!!! SEE YOU PREPARE FOR QUIZ NEXT MEETING