GERENAL EFFECTIVE COMMUNICATION .pptx

Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. When we communicate effectively, both the sender and receiver feel satisfied.

1. Effective Communication Skills by- bandita patra Associate professor

2. Creating the right impression Your first step towards change

3. Making the right impression Which Doctor will you prefer ? Why ?

4. Making the right impression Which Banker will you prefer with your money ? Why ?

5. Important Characteristics of Professionalism Time Management Smart Office Attire Organizational Skills Soft Skills Good and Effective Communication Positive Attitude Ethical Behavior Focus Reliable and Accountable

6. Session Objective By the end of the session participants will be able to: • Understand the importance and need of effective communication. • Use them effectively in the classroom

7. One of the major ingredient of people skills is Effective Communication Interpersonal Skills

8. Components of Effective Communication 55% Non-Verbal Communication, appearance, body language and etiquettes 38% Verbal Communication : tone, pitch & pace of your voice 7% what you say

9. Communication is sharing of ideas Effective Communication happens when Meaning sent by sender(SPEAKING) = Meaning Received by Receiver(LISTENING) . And only then the desired results are achieved. 38% Verbal Communication Components of Effective Communication

10. Activity Time Chinese whisper

11. Speaking Elements of Speaking: Tone Modulation Pitch Rate Volume

12. Listening Elements of listening: • Stop talking • Prepare yourself • Put them at ease • Remove distractions • Empathise • Be patient • Listen to the tone • Observe

13. Components of Effective Communication 55% Non-Verbal Communication Communication without words

14. Activity Time Action Jackson

15. Non Verbal Communication Communication without words BODY LANGUAGE POSTURE EYE CONTACT FACIAL EXPRESSION PHYSIOLOGICAL CHANGE

16. Activity Time Communication Disaster- Misunderstood words

17. Components of Effective Communication The ART of using word can give you magical results. 7% what you say

18. Name a country starting with D With the last alphabet of the country you have written write the name of a animal With the last alphabet of the animal you have written write the name of a fruit.

19. Activity Time Communication Barrier

20. Physical Barriers 1. Noise 2. Distance 3. Environmental factors (lighting, temperature) 4. Physical disabilities (hearing, speech, vision) 5. Language differences

21. Psychological Barriers 1. Emotions (anxiety, fear, anger) 2. Attitudes (bias, prejudice) 3. Perceptions (misconceptions, stereotypes) 4. Cognitive disabilities (learning, memory) 5. Personal beliefs and values

22. Cultural Barriers 1. Language differences 2. Cultural norms and values 3. Social etiquette 4. Nonverbal cues (body language, facial expressions) 5. Stereotyping and bias

23. Organizational Barriers 1. Hierarchical structure 2. Bureaucratic red tape 3. Lack of feedback 4. Inadequate communication channels 5. Conflicting goals and priorities

24. Technological Barriers 1. Technical difficulties (equipment, software) 2. Information overload 3. Distractions (social media, email) 4. Lack of accessibility (internet, devices) 5. Cybersecurity concerns

25. Language Barriers 1. Language differences 2. Accent and dialect 3. Jargon and technical terms 4. Idioms and colloquialisms 5. Translation errors

26. Interpersonal Barriers 1. Poor listening skills 2. Ineffective feedback 3. Lack of empathy 4. Defensiveness and criticism 5. Conflict and disagreements

27. Sociological Barriers 1. Social status and power dynamics 2. Age and generational differences 3. Gender and sexual orientation differences 4. Ethnic and racial differences 5. Socioeconomic differences

28. Group Activity Lets Recap our learning and MY Take away

29. ALL THE BEST

30. THANK YOU