Globalfleet - global fleet survey 2021 full results

Fleet Industry Survey from 2021

1. GLOBAL FLEET SURVEY2021

2. 2
Index
1. Profile -Company
1. Profile -Respondent
2. Global Strategy
3. Fleet Management
4. Finance and Leasing
5. Car Manufacturers
6. Mobility
---------------------------3
-----------------------13
-----------------------------17
-------------------------31
----------------------45
------------------------60
-------------------------------------89

3. 3
Q1Which sector is your company active in?
Q2How many employees does your company have?
Q3Where are your company's headquarters located?
Q4What is the total number of fleet cars in your company?
Q5What is the penetration of company cars in your company (Car-to-staff ratio) in
the specific regions?
Q6What is the total number of Light Commercial Vehicles (up to 3,5 t) in your
company’s fleet, per region?
Q7What are the top 3 countries with the highest number of fleet cars?
Q8What are the top 3 countries with the highest number of Light Commercial
Vehicles(Up to 3.5t)?
Profile
-Company -

4. Q1Which sector is your company active in?
4
31%
14%
13%
8%
5%
3%3%3%
20%
Pharma & Health
Services
IT & TechnologyEngineering &
Manufacturing
RetailFinancial ServicesAutomotiveOil & GasServicesOther (please
specify)
0%
5%
10%
15%
20%
25%
30%
35%
Agro chemical
Business Services
Chemicals
Constructions
Consumer Goods (food)
Distribution
Electrical, motor and robotics
Operating mainly in robotics
Postal Operator
Staffing
Tabacco
Testing, Inspection and Certification
Utilities, Energy, Services
Wholesale/Distribution
Other

5. Q2How many employees does your company have?
(NUMBER) (Unit)
: SETOTAL AVERAGE
5
3.476.990
2.226.908
790.630
1.182.514
536.174
8.213.216
EuropeNorth
America
Latin
America
Asia PacificAfrica
Middle East
World
0
1.000.000
2.000.000
3.000.000
4.000.000
5.000.000
6.000.000
7.000.000
8.000.000
9.000.000
28.040
20.245
7.602 11.156
5.362
66.236
EuropeNorth
America
Latin
America
Asia PacificAfrica
Middle East
World
0
10.000
20.000
30.000
40.000
50.000
60.000
70.000
80.000
90.000

6. Q3Where are your company's headquarters located?
(%)
6
34%
19%
9%
6%
5%5%5%
3%3%2%2%2%2%2%2%2%
USASwitzerlandFranceGermanyNetherlandsSwedenUKBelgiumFinlandAustriaDenmarkIsraelPortugalSerbiaSpainVenezuela
(Bolivarian
Republic of)
0%
5%
10%
15%
20%
25%
30%
35%
40%

7. Q4What is the total number of fleet cars in your company?
TOTAL
AVERAGE
1,047,488
8,447
7
Less Than
2000
21%
2001 -5000
23%
5001 -10000
21%
Over 10000
35%

8. Q4What is the total number of fleet cars in your company?
(Unit) (Unit)
: SETOTAL AVERAGE
8
587.458
198.488
95.568109.518
56.456
1.047.488
EuropeNorth
America
Latin
America
Asia PacificAfrica
Middle East
Total
0
200.000
400.000
600.000
800.000
1.000.000
1.200.000
4.738
1.601
771 883 455
8.447
EuropeNorth
America
Latin
America
Asia PacificAfrica
Middle East
Total
0
1.000
2.000
3.000
4.000
5.000
6.000
7.000
8.000
9.000
10.000

9. Q5What is the penetration of company cars in your company (car-to-staff ratio) in the specific regions?
(%)
: SE
9
21,2%
14,1%
20,2%
9,6%
17,5%16,5%
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle EastTotal
0%
5%
10%
15%
20%
25%

10. Q6
(Unit) (Unit)
: SETOTAL AVERAGE
10
What is the total number of Light Commercial Vehicles (up to 3,5 t) in your company’s fleet, per region?
111.965
46.905
35.523
19.296
6.337
220.026
EuropeNorth
America
Latin
America
Asia PacificAfrica
Middle East
Total
0
50.000
100.000
150.000
200.000
250.000
1.806
757 573 311 102
3.549
EuropeNorth
America
Latin
America
Asia PacificAfrica
Middle East
Total
0
500
1.000
1.500
2.000
2.500
3.000
3.500
4.000
4.500
5.000

11. Q7What are the top 3 countries with the highest number of fleet cars?
(%)
11
59%57%
51%
15%13%
10%10%10%8%8%8%
5%5%5%3%3%2%2%2%2%2%2%2%2%2%2%2%2%2%2%2%
FranceGermany
USAUK
Belgium
Italy
Netherlands
SpainJapan
Russian Federation
Switzerland
MexicoPolandSwedenBrazil
RomaniaBosnia and…
Czech Republic
DenmarkFinlandIndia
Indonesia
Israel
MontenegroMozambique
Oman
PhilippinesPortugalSerbiaTurkeyUkraine
0%
10%
20%
30%
40%
50%
60%
70%

12. Q8What are the top 3 countries with the highest number of Light Commercial Vehicles(Up to 3.5t)?
(%)
12
23%23%
15%
10%
8%
7%
5%
3%3%3%
2%2%2%2%2%2%2%2%2%2%2%
FranceUSA
Germany
UKSpain
Switzerland
Italy
Belgium
NetherlandsSouth AfricaBosnia and…
Czech Republic
JapanMexico
MontenegroMozambique
PolandPortugalRomaniaSerbiaSweden
0%
5%
10%
15%
20%
25%

13. Profile
-Respondent -
13
Q9Participated Company Name List
Q10In which country areyou located?
Q11What department do you work for?
Q12What is the scope of your responsibility with regards to fleet?
Q13Please indicate which region(s) you are responsible for

14. In which country areyou located?
(%)
What department do you work for?
(%)
14
Q10 Q11
1,6
1,6
1,6
1,6
1,6
1,6
1,6
1,6
1,6
3,2
3,2
3,2
3,2
6,5
8,1
8,1
11,3
11,3
12,9
14,5
Croatia
Denmark
Hungary
Ireland
Italy
Malaysia
Poland
Serbia
Sweden
Belgium
Finland
Mexico
Portugal
France
Switzerland
USA
Spain
UK
Germany
Netherlands
0246810121416
1,6
1,6
3,2
3,2
4,8
6,5
16,1
62,9
HR
Health & Safety
Mobility
Facilities
Other (please specify)
Finance
Fleet
Procurement
010203040506070

15. 98%
83%
76%76%
69%
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle-East0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Global
69%
Regional
29%
National
2%
(%)
What is the scope of your responsibility?Which regions are you responsible for?
The Responsibilities of
Global Fleet Mangers
15
Q12 Q13

16. 16
Q14Do you manage your fleet with a global perspective?
Q15What is the size of the global fleet team?
Q16Which department(s) is leading the global team?
Q17At what level is fleet management handled within your company?
Q18How are vehicle fleet management disciplines steered?
Q19How are the following aspects managed?
Q20What are the main reasons to manage a fleet globally?
Q21What are the main internal obstacles/challenges to manage a fleet globally?
Q22What are the main external obstacles/challenges to manage a fleet globally?
Q23What are the most important fleet management aspects you need to solve in
2021?
Global
Strategy

17. Do you manage your fleet with a global perspective?
Employee Ave.Car Number Ave.: SE
17
: SE
Q14
Yes
68%
Not yet, but we
intend to do
19%
No
13%
72.746
47.667
59.839
YesNot yet, but we
intend to do
No
-
10.000
20.000
30.000
40.000
50.000
60.000
70.000
80.000
90.000
7.963
5.990 6.253
YesNot yet, but we
intend to do
No
-
1.000
2.000
3.000
4.000
5.000
6.000
7.000
8.000
9.000
10.000

18. What is the size of the global fleet team?
Global Car Number and Fleet Team Size
Average9.39
Median5
SD12.1
Min1
Max67
Fleet Team Size
Global Car Number
Basic Information
18
Q15
30
5
8
2
20
6
5
1
1
6
1
4
5
5
674
5
53 10
15
1
1
3
2
6
6
1
33
12
40
1520
6
1
6
1
35
40
15
2
4 1320
14
8
15
10
25
3
3
3
1
19
1
8
1
5
2
0
5000
10000
15000
20000
25000
30000
35000
1 5 25 125

19. Which department(s) is leading the global team?
19
Q16
69%
13%
21%
6%
0%
16%
ProcurementHR FleetMobilityTravelFinance0%
10%
20%
30%
40%
50%
60%
70%
80%

20. How are vehicle fleet management disciplines steered?
20
Q18
60%
69%
53%
39%45%
31%32%
24%21%
27%
18%
18%
29%
31%
21%
34%
24%
13%
13%13%
29%32%
24%
48%
34%
52%
66%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Procurement
and Sourcing
CO2 and
Environmental
Policy
Health &
Safety
Car PolicyData
Management
InsuranceFinancingMobility
Solutions
Telematics &
Technology
Local
Regional
Global

21. How are vehicle fleet management disciplines steered? Different Fleet Size
Fleet Size
<=5000
Cars
>5000
Cars
21
Q18
62%69%
42%42%42%27%27%31%31%
27%15%
15%
35%35%
23%38%23%19%
12%15%
42%
23%23%
50%35%46%50%
0%
20%
40%
60%
80%
100%
Procurement and
Sourcing
CO2 and
Environmental Policy
Health & SafetyCar PolicyData ManagementInsuranceFinancingMobility SolutionsTelematics &
Technology
LocalRegionalGlobal
59%65%59%
35%49%35%38%
19%14%
27%27%22%
24%
27%
19%27%
22%
8%
14%8%19%
41%24%
46%35%
59%
78%
0%
20%
40%
60%
80%
100%
Procurement and
Sourcing
CO2 and
Environmental Policy
Health & SafetyCar PolicyData ManagementInsuranceFinancingMobility SolutionsTelematics &
Technology

22. How are the following aspects managed? Different Fleet Size
22
Q19
Fleet Size
<=5000
Cars
>5000
Cars
31%38%42%27%
54%
31%23%27%
8%
27%19%
50%23%27%
38%
31%
42%
19%
27%
31%
31%
31%
19%
27%
27%35%
15%27%
42%
46%
62%
42%50%
0%12%4%0%0%0%
15%
0%0%0%0%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
LeaseCo ChoiceSafety TargetsReporting ToolCar Brands ChoiceCO2 TargetsFinance Method
Selection
Mobility InitiativesDriver Management
Rules
Fuel Supplier
Choice
Car EligibilityCar Budget
Not ManagedNationalRegionalGlobal
54%51%54%49%59%46%
19%14%11%8%5%
35%
11%16%35%24%
27%
16%16%19%19%8%
11%
24%24%
16%16%24%
59%65%65%73%86%
0%14%5%0%0%3%5%5%5%0%0%
0%
20%
40%
60%
80%
100%
LeaseCo ChoiceSafety TargetsReporting ToolCar Brands ChoiceCO2 TargetsFinance Method
Selection
Mobility InitiativesDriver Management
Rules
Fuel Supplier
Choice
Car EligibilityCar Budget

23. What are the main reasons to manage a fleet globally in 2021?
Very
Important
Not
Important
At All
: SE
23
Q20
4,5 4,5 4,5 4,3
4,0 4,1 4,0
4,5 4,3 4,3 4,2
3,9 3,9
4,3 4,5 4,4 4,4 4,2
3,9 4,0 4,2
Cost SavingsProcess
Harmonization
Increased Cost
Control
Best Practice
Sharing
Fleet/Mobility
Programme
Alignment
Safety ComplianceSupplier
Management
1
1,5
2
2,5
3
3,5
4
4,5
5 Less than 5000More than 5000Total

24. What are the main INTERNAL obstacles/challenges to manage a fleet globally in 2021?
Not an
obstacle
Very
big obstacle
: SE
24
Q21
2,2 2,0
1,7
1,3 1,3
Complexity of processesLack of transparent dataLack of sponsorshipLack of budgetLack of expertise
0
0,5
1
1,5
2
2,5
3

25. What are the main INTERNAL obstacles/challenges to manage a fleet globally? The transition from 2019 to 2021
Not an
obstacle
Very
big obstacle
25
Q21
1,5 1,3
1,0 0,9 0,9
1,7 1,7
1,3 1,2 1,0
2,0 2,2
1,7
1,3 1,3
Lack of transparent dataToo complicated processesLack of sponsorshipLack of budgetLack of expertise
0
0,5
1
1,5
2
2,5
3
201920202021

26. What are the main EXTERNAL obstacles/challenges to manage a fleet globally in 2021?
Very
big obstacle
Not an
obstacle
: SE
26
Q22
1,7
1,4
1,2
1,0
Lack of global leasing offerLack of informationLack of global consultancy offerLack of training offer
0
0,5
1
1,5
2
2,5
3

27. What are the main EXTERNAL obstacles/challenges to manage a fleet globally? The transition from 2019 to 2021
Very
big obstacle
Not an
obstacle
27
Q22
1,2 1,3
1,0 0,9
1,5 1,5
1,1 1,0
1,4
1,7
1,2
1,0
Lack of informationLack of global leasing offerLack of global consultancy offerLack of training offer
0
0,5
1
1,5
2
2,5
3 201920202021

28. What are the most important fleet management aspects you need to solve in 2021?
: SE
Very
Important
Not
Important
At All
28
Q23
3,3
3,2
4,2
3,4
3,8
2,9
2,7
4,2
3,1
3,2
3,1
2,9
4,2
3,2
3,4
Acquisition: planning which vehicles to
own, lease, use mobility alternatives or
contract to a third party
Size : how many and what type of
vehicles are needed to accomplish
business growth
Fuel Type: how to best manage carbon
output of the fleet by evaluating Electric,
alternative fuels
EHS: how to fairly assess the safety of
drivers
Automation: how to automate business
processes including third party software
and possibly telematics
11,522,533,544,55
TotalMore than 5000Less than 5000

29. What are the most important fleet management aspects you need to solve? The transition from 2019 to 2021
Very
Important
Not
Important
At All
29
Q23
3,1
4,2
3,4
2,9
3,2
3,3
3,8
3,1
2,8
3,3
2,5
2,8
3,1
3,2
3,4
Acquisition: planning which vehicles to
own, lease, use mobility alternatives or
contract to a third party
Fuel Type: how to best manage carbon
output of the fleet by evaluating Electric,
alternative fuels
Automation: how to automate business
processes including third party software
and possibly telematics
Size : how many and what type of
vehicles are needed to accomplish
business growth
Health & Safety: how to fairly assess the
safety of drivers
11,522,533,544,55
201920202021

30. 30
Q24Are you planning to outsource your fleet management activities?
Q25What tools or support do you use to manage your fleet?
Q26Have youconsidered to work with an independent fleet consultant?
Q27Did you unbundle services from your leasing contract?
Q31Do you have a requirement to generate annual savings on your fleet? If so, how
much?
Q32Where do you expect these savings to come from?
Q33Please rank the items below on why global data consolidation is important?
Fleet
Management

31. Are you planning to outsource your fleet management activities?
Car Number and Outsource
31
Q24
Yes
29%
Partially
33%
No
38%
23%
32%
23%
41%
54%
27%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Less than 5000More than 5000
No
Partially
Yes

32. What tools or support do you use to manage your fleet? The transition from 2019 to 2021
32
Q25
61%
48%
28% 25%
14%
41%
54%
17%
30% 29%
I fully rely on the leasing providerI use my own tools (XL,
Access,…)
My company has developed a
tool to manage the cars
I use an external vendor (Fleet
Logistics, Traxall,…)
I use Fleet Software
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100% 20202021

33. Have youconsidered to work with an independent fleet consultant?The transition from 2020 to 2021
33
Q26
42%
13%
44%
35%
19%
46%
Yes, I have worked/a, working with an independent
consultant
I have never worked with an independent consultant,
but I intend to
No, I don't intend to work with an independent
consultant
0,0%
10,0%
20,0%
30,0%
40,0%
50,0%
60,0%
70,0%
80,0%
90,0%
100,0% 20202021

34. Did you unbundle services from your leasing contract?
34
Q27
51%
59%
17%
38%
11%
38%
21%
10% 16% 13%
29%
38%
6%
22%
10%16%
24%
6% 10% 6%
21% 25%
8% 10% 10%
InsuranceFuelTireFleet ManagementMaintenance
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East

35. 51%
59%
17%
38%
11%
38%
21%
10%
16%13%
29%
38%
6%
22%
10%
16%
24%
6%10%6%
21%
25%
8%10%10%
InsuranceFuelTireFleet
Management
Maintenance
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East
Did you unbundle services from your leasing contract? The comparison between 2020 and 2021
66%
75%
18%
32%
7%
50%48%
18%
23%
15%
43%
51%
16%
22%
11%
37%
43%
9%
17%
11%
47%50%
13%
28%
13%
InsuranceFuelTireFleet
Management
Maintenance
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
35
Q27
2020 2021

36. Do you have a requirement to generate annual savings on your fleet? If so, how much?
(%)RequirementHow much (%)
36
: SE
Q31
68%67%62%58%58%
32%33%38%42%42%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle
East
NoYes
7,8%7,2%
6,3%
5,5%
7,1%
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle
East
0%
1%
2%
3%
4%
5%
6%
7%
8%
9%
10%

37. Do you have a requirement to generate annual savings on your fleet? If so, how much? The comparison between 2020 and 2021
(%)
How much (%)
37
: SE
Q31
8%
9%
10%
6%
7%8% 7% 6% 5%
7%
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East
0,0%
2,0%
4,0%
6,0%
8,0%
10,0%
12,0%
20202021

38. Where do you expect these savings to come from?
38
Q32
71% 71%
51% 52%
59% 62%
21%
6%
52%
41%
25% 27%
40% 40%
6%
3%
44% 44%
29% 30%
37%
29%
6% 2%
40% 38%
22% 25%
38%
32%
8% 0%
40% 43%
27% 27%
38% 38%
6% 3%
OEMLeasing VendorContract TermsFuelVehicle SelectionCost ControlDigitisationUnbundling
0,0%
10,0%
20,0%
30,0%
40,0%
50,0%
60,0%
70,0%
80,0%
90,0%
100,0%
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East

39. Please rank the items below on why global data consolidation is important?
39
Q33
5,0
4,7
4,3
4,2
3,8
3,4
2,5
Utilization and asset needs
Safety analysis
Car Policy Standardization
Reporting
Operational Efficiency
Sustainability Target Analysis
(CO2 Data)
Total Cost of Ownership
1234567
Not
Important
At All
Very
Important

40. Please rank the items below on why global data consolidation is important?The fleet size comparison
40
Q33
Not
Important
At All
Very
Important
4,8
4,8
4,6
4,1
4,0
3,6
2,1
4,6
5,2
3,9
4,5
3,0
4,0
2,8
Safety analysis
Utilization and asset needs
Reporting
Car Policy Standardization
Sustainability Target Analysis (CO2 Data)
Operational Efficiency
Total Cost of Ownership
1234567
More than 5000Less than 5000

41. 41
Q34What is your preferred vehicle fleet finance solution?
Q35With how many finance providers do you work (e.g.full serviceleasing)?
Q36Does your strategy allow working with local leasing companies?
Q37How satisfied are you about working with global leasing alliances?
Q38In which countries are you thinking about changing your leasing partners?
Q39In which countries have you not yet found a leasing partner?
Q40What are the main criteria to select your leasing partner?
Q41Do you plan to start with one of the following leasing initiatives in the upcoming
12 months?
Finance
and
Leasing

42. What is your preferred vehicle fleet finance solution?
42
Q34
93%
29%
73%74%77%
2%
60%
4%6%4%
5%10%
23%19%19%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East
Outright purchasing
Finance leasing (RV risk
with the end-customer)
Full service leasing (RV
risk with the financial
partner)

43. With how many finance providers do you work (e.g. full service leasing)?
43
: SE
Q35
5,0
1,5
3,6
4,8
3,7
EuropeNorth America - NumberLatin America - NumberAsia Pacific - NumberAfrica Middle-East - Number
0
1
2
3
4
5
6
7

44. Does your strategy allow you to work with local leasing companies?The fleet size comparison
44
Q36
56%
68% 63%
44%
32% 37%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Less than 5000More than 5000Total
No
Yes

45. 2,9
3,4 3,2
Less than 5000More than 5000Total
1
2
3
4
5
How satisfied are you about working with global leasing alliances*?
*An alliance is a collaboration of different leasing companies to respond to international fleet customer needs
Delighted
Poor
Fleet Size
45
: SE
Q37

46. In which countries do you want to change your leasing partner?
46
Q38
48%
14%
11%11%
10%10%10%
8%8%
6%6%6%6%6%6%6%6%6%
5%5%5%5%5%5%5%5%5%
3%3%3%3%3%3%3%3%3%3%
2%2%2%2%2%2%2%2%2%
Not Applicable
GermanyBelgiumDenmarkAustraliaFranceSpainAustria
UKBrazil
Czech Republic
FinlandIndonesia
ItalyMexico
New Zealand
PolandSwedenGreeceJapan
LuxembourgNetherlands
NorwayPortugalSlovakiaSloveniaTurkeyBulgariaCanadaColombiaCroatiaIndia
MalaysiaRomaniaSwitzerland
USA
VietnamArgentina
ChileChina
Costa Rica
IrelandIsraelRussia
South Africa
Uruguay
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%

47. In which countries have you not yet found a leasing partner?
47
Q39
60%
8%
5%5%5%5%3%3%3%3%3%3%3%3%3%2%2%2%2%2%2%2%2%2%
Not Applicable
VietnamArgentina
IndiaIsrael
MalaysiaBelarus
Bosnia and…
China
Indonesia
JapanRussia
South Africa
USA
UruguayBrazilChile
ColombiaCosta Rica
France
New Zealand
NorwaySweden
Switzerland
0%
10%
20%
30%
40%
50%
60%
70%

48. What are the main criteria to select your leasing partner?
Very
Important
Not
Important
At All
48
: SE
Q40
4,7 4,7
4,3 4,0 4,0 4,0 4,0 4,0 3,9
3,5
Price
Transparency
Price SettingGlobal
Reporting
Capabilities
Global
Coverage
Global Single
Point of
Contract
Digital
Capabilities
Global SLA
Capabilities
Global
Guidance
Multi Brand
Capabilities
Mobility
Initiatives
1
2
3
4
5

49. What are the main criteria to select your leasing partner? The comparison between 2020 to 2021
Very
Important
Not
Important
At All
49
: SE
Q40
4,5 4,4 4,1 3,9 3,8 3,8 3,8 3,9
3,3
4,7 4,7
4,3 4,0 4,0 4,0 4,0 4,0 3,9
3,5
Price
Transparency
Price SettingGlobal
Reporting
Capabilities
Global
Coverage
Global Single
Point of
Contract
Digital
Capabilities
Global SLA
Capabilities
Global
Guidance
Multi Brand
Capabilities
Mobility
Initiatives
1
2
3
4
5
20202021

50. Do you plan to start with one of the following leasing initiatives in the upcoming 12 months?
50
Q41
77%
63%
29%24%21%
11%
3%
19%
18%
24%
19%
50%
58%
18%
3%
19%
47%
57%
29%31%
79%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
EV LeasingCash AllowanceSalary SacrificePrivate/Personal
Lease
Mobility BudgetNew Modes of
Transport
Used Car Leasing
Do not intend
Intend
Already
engaged

51. Do you plan to start with one of the following leasing initiatives in the upcoming 12 months? The transition from 2019 to 2021
51
Q41
EV Leasing
42%
55%
77%
44%
34%
19%
14%11%
3%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
201920202021
Do not
intend
Intend
Already
engaged
62%57%63%
12%18%
18%
26%26%19%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
201920202021
Do not
intend
Intend
Already
engaged
Cash Allowance

52. Do you plan to start with one of the following leasing initiatives in the upcoming 12 months? The transition from 2019 to 2021
52
Q41
Private/Personal LeaseSalary Sacrifice
30%
18%24%
29%
34%19%
41%
48%
57%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
201920202021
Do not
intend
Intend
Already
engaged27%32%29%
27%21%24%
45%47%47%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
201920202021
Do not
intend
Intend
Already
engaged

53. Do you plan to start with one of the following leasing initiatives in the upcoming 12 months? The transition from 2019 to 2021
53
Q41
Mobility BudgetUsed Car Leasing
15%19%21%
59%48%50%
26%32%29%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
201920202021
Do not
intend
Intend
Already
engaged
6%8%3%
21%13%18%
73%79%79%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
201920202021
Do not
intend
Intend
Already
engaged

54. 54
Q45With how many car brands do you work?
Q46What car brands do you see growing in your fleet?
Q47What car brands do you see shrinking in your fleet?
Q48Which criteria do you look at when selecting a car brand?
Q49In which countries do you want to change your preferred manufacturers?
Q50How will your fleet size evolve by the end of 2021?
Q51What is the split (%) of petrol, diesel, EV, hybrid and alternative fuels in your
fleet today?
Q52How will the number of diesel vehicles evolve by the end of 2021?
Q53How will the number of petrol vehicles evolve by the end of 2021?
Q54How will the number of full electric vehicles evolve by the end of 2021?
Q55How will the number of hybrid vehicles evolve by the end of 2021?
Q56How will the number of alternative fuel vehicles (CNG, Biofuel, etc.) evolve by the
end of 2021?
Q57Does your company have a CO2 emissions (g CO2/km) cap in place per region?
What is the cap in 2021 and in 2025? *Excluding LCV's
Q58Who do you expect to provide you support with regards to charging infrastructure
for your EV's?
Q59Whatis the share of fullelectric vehicles in your total fleet today and will be by
2025?
Car
Manufacturers

55. With how many car brands do you work? The fleet size comparison
55
: SE
Q45
9,4
2,9
5,9
5,0 4,2
7,6
4,5
7,0 6,3 6,9
8,4
3,9
6,6 5,9 6,1
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle-East
1
3
5
7
9
11
13
Less than 5000More than 5000Total

56. What car brands do you see growing in your fleet?
56
Q46
70%
66%66%
50%
37%
34%
31%31%
29%29%29%
24%
19%19%
17%
15%15%
7%7%7%7%5%5%5%3%3%3%3%2%2%2%2%2%2%2%2%2%2%0%0%0%0%0%0%0%0%0%0%0%0%0%0%0%0%0%0%
BMW
Volkswagen
SkodaToyotaPeugeot
VolvoFord
Mercedes
AudiKia
PolestarHyundai
Opel
Citroen
Seat
RenaultNissanLexusHondaDaciaGMCDS
Chevrolet
GeelySubaru
Mini
Mitsubishi
IsuzuFiat
Jaguar
Land Rover
MazdaSuzukiDaihatsuMarutiBYDRamSmart
Alfa Romeo
JeepBuickDodgeCadillacChangan
Chery
Dongfeng
JACBaic
BaojunHavalLadaNio
RoeweSaipa
Trumpchi
Wuling
0%
10%
20%
30%
40%
50%
60%
70%
80%

57. What car brands do you see shrinking in your fleet?
57
Q47
-26%
-24%
-21%
-17%-17%-17%-17%
-15%
-13%
-11%-11%
-7%-7%-7%
-5%-5%-5%-5%-5%-5%
-3%-3%-3%-3%-3%-3%-3%-3%-3%-3%
-2%-2%-2%-2%-2%-2%-2%-2%-2%-2%-2%-2%-2%
0%0%
FordVolkswagenRenaultBMWVolvoMercedesAudiFiatOpelNissanJaguarPeugeotLexusDSKiaCitroenChevroletSubaruAlfa RomeoJeepSkodaHyundaiHondaMiniMitsubishiLand RoverMazdaSuzukiBuickDodgeToyotaSeatDaciaGMCGeelyIsuzuDaihatsuMarutiCadillacChanganCheryDongfengJACPolestarBYDRamSmartBaicBaojunHavalLadaNioRoeweSaipaTrumpchiWuling
-30%
-25%
-20%
-15%
-10%
-5%
0%

58. 58
Q46
Q47What car brand do you see growing and shrinking (Difference) in your fleet?
66%
70%
50%
66%
37%
29%29%
24%
34%
17%
31%
19%
29%
19%
31%
7%7%
15%
7%5%3%2%2%2%
7%5%3%3%2%2%0%0%0%0%0%0%0%0%0%0%0%0%0%0%2%2%2%3%5%
0%0%0%0%
15%
2%2%
-3%
-17%
-2%
-24%
-7%
0%
-5%-3%
-17%
-2%
-17%
-5%
-17%
-13%
-26%
-2%-2%
-11%
-3%-2%-2%
0%0%0%-7%-5%-3%-3%-2%-2%
0%0%0%0%0%0%0%0%0%
-2%-2%-2%-2%-2%-3%-3%-3%-5%-7%
-3%-3%-5%-5%
-21%
-11%
-15%
-40,0%
-20,0%
0,0%
20,0%
40,0%
60,0%
80,0%
SkodaBMWToyota
Volkswagen
PeugeotPolestar
Kia
HyundaiVolvoSeat
MercedesCitroen
AudiOpelFordDaciaGMCNissanHondaGeelyIsuzuBYDRamSmartLexus
Chevrolet
Mini
MitsubishiDaihatsuMaruti
Baic
BaojunHavalLadaNio
RoeweSaipa
TrumpchiWulingCadillacChangan
Chery
Dongfeng
JAC
Land Rover
MazdaSuzukiSubaru
DS
BuickDodge
Alfa Romeo
Jeep
RenaultJaguar
Fiat
What car brands do you see growing in your fleet?What car brands do you see shrinking in your fleet?Difference

59. 59
Q46
Q47
-20%
-10%
0%
10%
20%
30%
40%
50%
60%
70%
SkodaBMWToyota
Volkswagen
PeugeotPolestar
Kia
HyundaiVolvoSeat
MercedesCitroen
AudiOpelFordDaciaGMCNissanHondaGeelyIsuzuBYDRamSmartLexus
Chevrolet
Mini
MitsubishiDaihatsuMaruti
Baic
BaojunHavalLadaNio
RoeweSaipa
TrumpchiWulingCadillacChangan
Chery
Dongfeng
JAC
Land Rover
MazdaSuzukiSubaru
DS
BuickDodge
Alfa Romeo
Jeep
RenaultJaguar
Fiat
201920202021
What car brand do you see growing and shrinking (Difference) in your fleet? The transition from 2019 to 2021

60. Which criteria do you look at when selecting a car brand?
60
Did you unbundle services from your leasing contract?
: SE
Q48
4,6 4,5 4,5 4,4 4,3 4,2 4,2
3,8 3,7 3,4 3,4 3,2
2,3
EV and
Alternative
Powertrains
PricingRange of
Vehicles
Emission
Strategy
Bonus and
Incentive
Scheme
Safety and
Associated
Technologies
WLTP ImpactLead TimesGlobal Car
Brand
Presence
Global SLA
Capabilities
Charging
Solutions
Global
Reporting
Captive
Leasing
Company
1
2
3
4
5

61. Which criteria do you look at when selecting a car brand? The transition from 2019 to 2021
61
Did you unbundle services from your leasing contract?
: SE
Q48
#N/A
4,5
4,2 4,1 4,2 4,1 4,0
3,4 3,5 3,4
#N/A
3,2
2,4
4,1
4,4
4,1 4,2
3,9
4,2 4,1
3,3 3,5
3,2
#N/A
3,1
2,1
4,6 4,5 4,5 4,4 4,3 4,2 4,2
3,8 3,7
3,4 3,4 3,2
2,3
EV and
Alternative
Powertrains
PricingRange of
Vehicles
Emission
Strategy
Bonus and
Incentive
Scheme
Safety and
Associated
Technologies
WLTP ImpactLead TimesGlobal Car
Brand Presence
Global SLA
Capabilities
Charging
Solutions
Global
Reporting
Captive Leasing
Company
1
1,5
2
2,5
3
3,5
4
4,5
5 201920202021

62. In which countries do you want to change your preferred manufacturers?
62
Q49
59%
8%8%6%5%5%5%5%5%3%3%3%3%3%3%3%3%2%2%2%2%2%2%2%2%2%2%2%2%2%2%2%2%2%2%2%2%2%2%
Not Applicable
Germany
UK
DenmarkFinlandFranceItaly
Netherlands
USA
BelgiumColombiaIndonesiaIrelandMexicoNorwaySwedenVietnamArgentinaAustraliaBrazilChileChina
Costa Rica
Czech Republic
GreeceIndiaIsrael
Malaysia
New Zealand
PolandPortugalRomaniaRussian…Slovakia
South Africa
Spain
Switzerland
TurkeyUruguay
0%
10%
20%
30%
40%
50%
60%
70%

63. How will your fleet size evolve by the end of 2021?
63
Q50
20%16%
8%15%11%
48%59%75%66%70%
32%
25%
17%19%20%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East
Decrease
Stable
Increase

64. How will your fleet size evolve? The transition from 2019 to 2021
64
Q50
32%
23%20%20%
7%
16%
30%
23%
8%
40%
13%15%
29%
11%11%
48%
52%
48%
58%
64%
59%
54%
57%
75%
49%
73%66%
58%
73%70%
20%25%
32%
22%
29%25%
15%20%17%
11%13%
19%
13%16%20%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
201920202021201920202021201920202021201920202021201920202021
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East
Decrease
Stable
Increase

65. What is the split (%) of petrol, diesel, EV, hybrid and alternative fuels in your fleet today?
65
Q51
33%
55%
4% 8% 1%
PetrolDieselEV HybridAlternative Fuels (CNG, Biofuels, etc.)0%
10%
20%
30%
40%
50%
60%
70%

66. How will the number of diesel vehicles evolve by the end of 2021?
66
Q52
2%0%0%0%0%
7%
49%52%46%48%
92%
51%48%54%52%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East
Decrease
Stable
Increase

67. How will the number of diesel vehicles evolve? The transition from 2019, 2020 and 2021
67
Q52
3%2%2%4%2%0%
9%
36%
0%
7%2%0%5%2%0%
36%
19%
7%
72%
67%
49%
61%
14%
52%
58%64%
46%
66%73%
48%
61%
80%
92%
24%
31%
51%
30%
50%48%
36%33%
54%
30%25%
52%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
201920202021201920202021201920202021201920202021201920202021
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East
Decrease
Stable
Increase

68. How will the number of petrol vehicles evolve by the end of 2021?
68
Q53
28%
2%0%0%0%
22%
45%
65%59%63%
50%53%
35%41%37%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East
Decrease
Stable
Increase

69. How will the number of petrol vehicles evolve? The transition from 2019 to 2021
69
Q53
52%
37%
28%
20%
7%2%
21%
7%
0%
20%
7%
0%
20%
11%
0%
38%
34%
22%
70%
74%
45%
68%
81%
65%
67%
82%
59%
76%
75%
63%
10%
29%
50%
11%
19%
53%
11%12%
35%
13%11%
41%
4%
14%
37%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
201920202021201920202021201920202021201920202021201920202021
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East
Decrease
Stable
Increase

70. How will the number of full electric vehicles evolve by the end of 2021?
70
Q54
90%
57%
31%
39%33%
10%
43%
69%
61%67%
0%0%0%0%0%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East
Decrease
Stable
Increase

71. How will the number of full electric vehicles evolve? The transition from 2019 to 2021
71
Q54
75%
83%
90%
41%
35%
57%
24%19%
31%36%
25%
39%
14%16%
33%
25%
15%
10%
59%
65%
43%
76%81%
69%64%
75%
61%
84%84%
67%
0%2%0%0%0%0%0%0%0%0%0%0%2%0%0%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
201920202021201920202021201920202021201920202021201920202021
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East
Decrease
Stable
Increase

72. How will the number of hybrid vehicles evolve by the end of 2021?
72
Q55
80%
60%
42%
52%47%
15%
38%
56%
46%51%
5%2%2%2%2%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East
Decrease
Stable
Increase

73. How will the number of hybrid vehicles evolve? The transition from 2019 to 2021
73
Q55
62%
80%80%
51%52%
60%
31%
40%42%47%
36%
52%
30%27%
47%
34%
17%15%
49%48%38%
69%
60%56%
53%
64%
46%
68%73%
51%
3%3%5%0%0%2%0%0%2%0%0%2%2%0%2%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
201920202021201920202021201920202021201920202021201920202021
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East
Decrease
Stable
Increase

74. How will the number of alternative fuel vehicles (CNG, Biofuel, etc.) evolve by the end of 2021?
74
Q56
7%7%13%
4%4%
82%83%
79%
85%87%
12%11%9%11%9%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East
Decrease
Stable
Increase

75. How will the number of alternative fuel vehicles (CNG, Biofuel, etc.) evolve? The transition from 2019 to 2021
75
Q56
13%
7%7%7%
16%13%
7%4%7%4%
78%
82%86%83%
79%
79%87%
85%
89%
87%
8%12%7%11%
5%9%7%11%
5%9%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2020202120202021202020212020202120202021
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East
Decrease
Stable
Increase

76. Does your company have a CO2 cap in place per region? What is the cap in 2021 and in 2025?
EuropeNorth America
76
Which criteria do you look at when selecting a car brand?
Q57
2%
23%
0%
8%
8%
12%
25%
12%
10%
0%13%0%
3%2%
0%
0%
2%
2%
0%
35%42%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
20212025
NA
>250
250
200
180
160
140
120
100
80
<60
0%
14%
0%
5%
0%
9%
9%
14%
5%
2%
9%
0%
7%
5%
2%
0%
0%
0%
0%
65%
52%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
20212025
NA
>250
250
200
180
160
140
120
100
80
<60

77. Latin AmericaAsia Pacific
77
Does your company have a CO2 cap in place per region? What is the cap in 2021 and in 2025?Q57
0%
10%
0%
0%
0%
17%
13%
14%
18%
0%
2%
0%
2%4% 0%0% 2%0% 0%
60%57%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
20212025
NA
>250
250
200
180
160
140
120
100
80
<60
0%
12%
0%
0%
0%
15%
17%
12%
12%
0%
2%
2%
2%2%
0%
0%
0%
0%
0%
64%59%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
20212025
NA
>250
250
200
180
160
140
120
100
80
<60

78. Africa Middle-East
78
Does your company have a CO2 cap in place per region? What is the cap in 2021 and in 2025?Q57
0%
10%
0%
2%
0%
17%
14%
10%
18%
0%
5%
2%2%0% 0%0% 2%2% 0%
59%57%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
20212025
NA
>250
250
200
180
160
140
120
100
80
<60

79. Who do you expect to provide you support with regards to charging infrastructure for your EV’s? Comparison between 2020 and 2021
79
Q58
32% 33%
22%
30%
20%
15%
10% 8%
17% 15%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2020 2021
Other (please specify)
Mobility Provider
Car Manufacturer
Energy Company
LeaseCo

80. 80
Whatis the share of fullelectric vehicles in your total fleet today and will be by 2025?Q59
9%
0% 0%
23%
28% 25%
28%
15%
16%
14%
20% 26%
3%
2%
3%
14%
15%
11%
3%
7% 3%
0%
2% 7%
2% 7% 2%0% 2% 3%5% 3% 3%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2019 Forecast of 20252020 Forecast of 20252021 Forecast of 2025
91 - 100 (%)
81 - 90 (%)
71 - 80 (%)
61 - 70 (%)
51 - 60 (%)
41 - 50 (%)
31 - 40 (%)
21 - 30 (%)
11 - 20 (%)
1 - 10 (%)
0 (%)
Average %23.3 %30.4 %29.8 %

81. 81
Q62Which mobility solutions do you have in place today?
Q63Which mobility solutions are you planning to launch before the end of 2021?
Q64From which supplier do you expect corporate mobility solutions to be offered?
Q65What are the main obstacles/challenges for implementing mobility solutions?
Q66What are the main reasons to introduce mobility solutions?
Q69Will travel and fleet merge as a category?
Q70Who do you expect to provide you an integrated MaaSsolution?
Mobility

82. 82
Which mobility solutions do you have in place today?Q62
44%
5% 3% 6% 2%
43%
27%
17%17%19%24%
8% 6% 8% 6%5% 0% 0% 0% 0%
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Micromobility (scooters, 1-seaters, bicycles, e-bikes…)CarpoolingCarsharingBike sharing

83. 83
Which mobility solutions are you planning to launch before the end of 2021?Q63
43%
5% 6% 8% 5%
37%
22%24%24%22%21%
8% 3% 6% 3%5% 2% 3% 2% 2%
EuropeNorth AmericaLatin AmericaAsia PacificAfrica Middle East
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Micromobility (scooters, 1-seaters, bicycles, e-bikes…)CarpoolingCarsharingBike sharing

84. From which supplier do you expect corporate mobility solutions to be offered?
Highly
Expected
Not
Expected
84
: SE
Q64
3,4
2,7 2,7 2,6 2,4 2,4 2,3 2,3 2,1 2,0
LeaseCoCar Sharing
Company
Technology
Company
Car Rental
Company
Car
Manufacturer
AggregatorsRide Sharing
Company
Public
Transport
Ride Hailing
Company
Fuel and
Energy
Providers
1
2
3
4

85. From which supplier do you expect corporate mobility solutions to be offered? The transition from 2019 to 2021
Highly
Expected
Not
Expected
85
: SE
Q64
3,3
2,8 2,6
2,9
2,5
2,2
2,5 2,5 2,4
2,0
3,4
2,5 2,4
2,6
2,3 2,4 2,3 2,5
2,2
1,7
3,4
2,7 2,7 2,6 2,4 2,4 2,3 2,3 2,1 2,0
LeaseCoCar Sharing
Company
Technology
Company
Car Rental
Company
Car
Manufacturer
AggregatorsRide Sharing
Company
Public
Transport
Ride Hailing
Company
Fuel and
Energy
Providers
1
1,5
2
2,5
3
3,5
4 201920202021

86. What are the main obstacles/challenges for implementing mobility solutions?
Very Big
Obstacle
Not
Obstacle
86
: SE
Q65
2,1
1,9 1,9 1,9
1,8
1,6
1,5
Lack of Mobility Solution
Provider
Work CouncilLack of Practical
Information
Time Restriction (No time to
implement new project)
Invoice Control (Transaction
number will be more than
that of  only car fleet)
Budget RestrictionContract Control1
1,2
1,4
1,6
1,8
2
2,2
2,4

87. What are the main obstacles/challenges for implementing mobility solutions? The transition from 2020 to 2021
Very Big
Obstacle
Not
Obstacle
87
: SE
Q65
2,1
1,5
1,8
1,7 1,7
1,3
1,6
2,1
1,9 1,9 1,9
1,8
1,6
1,5
Lack of Mobility Solution
Provider
Work CouncilLack of Practical
Information
Time Restriction (No
time to implement new
project)
Invoice Control
(Transaction number will
be more than that of
only car fleet)
Budget RestrictionContract Control1
1,2
1,4
1,6
1,8
2
2,2
2,4
20202021

88. What are the main reasons to introduce mobility solutions?
Very
Important
Not
Important
88
: SE
Q66
4,4 4,2 4,1
3,6 3,3
3,0 2,8
Reduction of CO2Employee Additional
Benefit
Alternative Solution
of Cars
Country / City's Car
Restriction
Reduction of CostReduction of Car
Number
Management Team's
Requirement
1
1,5
2
2,5
3
3,5
4
4,5
5

89. What are the main reasons to introduce mobility solutions? The transition from 2020 to 2021
Very
Important
Not
Important
89
: SE
Q66
4,3 4,1 4,1
3,6 3,4
2,9 3,0
4,4 4,2 4,1
3,6 3,3
3,0 2,8
Reduction of CO2Employee Additional
Benefit
Alternative Solution of
Cars
Country / City's Car
Restriction
Reduction of CostReduction of Car
Number
Management Team's
Requirement
1
1,5
2
2,5
3
3,5
4
4,5
5
20202021

90. Will travel and fleet merge as a category? The transition from 2019 to 2021
90
Q69
22% 25% 21%
8%
9%
2%
17% 12%
21%
12% 19%
8%
42% 36%
48%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2019 2020 2021
No
Yes within the next 5 years
Yes within the next 3 years
Yes, within the next year
Yes, already done

91. Who do you expect to provide you an integrated MaaSsolution?
91
Q70
LeaseCo
42%
Individual Mobility
Aggregators
23%
Technology Companies
23%
Manufacturer
7%
Other (please specify)
5%

92. GLOBAL FLEET SURVEY2021