GOOD CUSTOMER SERVICE

The presentation unveils short notes about great customer service. For every business to grow, customer care services ought to be maximized so as to grow in terms of sales thus leading to high profitability levels, customer satisfaction and finally a brilliant reputation about the company will be developed.

1. Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during and after the customer’s requirements are met. Customer service is an integral part of any job because a company’s most vital asset is its customers. Without them, business would cease to exist. Good customer service not only help businesses grow but helps in recommendation of those loyal customers to their friends and associates thus good reputation growth.

2. Customer service enhances the level of customer satisfaction

3. Advantages of good customer service There are many benefits that associate with good customer service, a company that has an outstanding customer service team is likely to benefit more if its team is efficiently handling the customers with care and maximum respect which is generally termed as “customer care service” In this presentation I considered three major advantages of customer service from a bunch of many, and they include; Customer/client loyalty- loyalty is inspired by good customer care services. Because a customer is treated well he will not want any other company but yours thus loyalty is strengthened. Reputation growth- good customer care service can become a free form of advertisement. If a customer is satisfied about a company’s services, he will recommend others to consider that company thus reputation growth. Product/ service evaluation- customer support serves as source of information that a company can use for evaluation of its products and services Companies without customers do not survive and those customers are retained by customer care.

4. Good customer service is about understanding your customer's feelings, desires, and needs in every situation. Good customer service Bad customer service

5. For one to be a very good customer care personnel, he or she should possess the following traits ; she should be, friendly, polite, helpful, efficient ,professional, knowledgeable ,honest, understanding, reliable and attentive.

6. TEN COMMANDMENTS OF GREAT CUSTOMER CARE Know who is boss Be a good listener Ensure good communication Make customers feel relevant and appreciated Know your organization well Know how to apologize Give more than expected Get regular feed back Have self control, be calm and patient Treat your employees well

7. The main catalyst in a business are customers therefore a company only does what customers want and desire. Listening to them lets you know what they want and how you can provide goods and services putting in mind that “customers are the bosses” Customers don’t buy products or services, they buy good feelings and solutions to their problems because some customer needs are emotional therefore take it upon you to understand their needs and problems other than anticipating. Treat customers with sincerity because it creates a sense of loyalty and trust. A customer can easily tell whether you really care or not and because of their sensitivity taking time to explain how systems work in your organization to them reduces confusion, impatience and anger.

8. In conclusion, good customer service will definitely result into great solutions and loyal customers, complete satisfaction and improves a company’s reputation. CREATED BY NANYUNJA VIVIAN BBA COHORT AMITY UNIVERSITY-MAURITIUS