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Der etwas neuere Formfaktor heißt M.2 (2. Generation „mini SATA“). Solche SSDs sind 22 mm hoch (sofern kein Kühler vorhanden) und können in der Länge variieren. Mainboards unterstützen in der Regel alle unterschiedlichen Längen. Prüft das sicherheitshalber nach. Es gibt 2 Arten von M.2-SSDs

1. 090917 Talent Management Working Document V5.ppt
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Current synonyms
KPIs (quantitative view)
Job profile:
Description Key Relationships/Interfaces
Main Responsibilities Key Success Factors
What success will look like (qualitative view)
Function: Head of MS SSD
-Manager on Duty
The Head of MS SSD organizes, motivates and leads the Incident
Management team. He/she is responsible for the combined team
performance.
He/she assigns operational processed, sets goals, and establishes
training programs for the Incident Managers. He/she also advises the
Incident Managers on ways to improve operation’s performance,
achieve goals and meet or exceed expected targets
Responsible for leading and managing a Incident Management team
supporting SEN solutions and services
First escalation line for customers and management
Leads, motivates and develops Incident Management team
To monitor, review and continuously improve incident management
Processes to ensure the overall financial & strategic goals
Analysis of agreed services and proactive pointing out of possible
trends.
Communicates with the Service Level Manager development of
improvement suggestions and their discussion with the customer
Long-term optimizing of customer oriented Managed Services in
cooperation with the Service Level Manager (SLM), Transition
Manager (TM) and the operators in consideration of customer’s
demands.
Can take over the representation of the Service Leader in his absence
•Problem Management team
•Change management team
•Release Management team
•Other Incident Management
teams
•Customer
•Partners & supplier
•Service Level Managers
•Solution Design and Transition
Management team
•All relationships with the customer at the appropriate levels and
•Ability to lead by example and manage/mentor reports and peers
•On time performance, work ethic and quality of Incident
management team and personal development plans
•Customer Satisfaction Survey (CSAT)
•DPO Reduction
•SLA fulfillment

2. 090917 Talent Management Working Document V5.ppt
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Professional experience
Job profile:
SEN Core Capabilities Skill Levels and Required Competencies
Required SEN capabilities
Function: Head of MS SSD
•Customer focus
•Initiative & drive
•Result orientation
•Ability to analyze
•Conflict management
•Decision making
•Coaching and mentoring
•Strong leadership & communication skills
•Technical university degree or equivalent education
•Knowledge of ITIL and SEN internal processes
•Profound knowledge of customer industry, business issues and
SEN portfolio
•Years of experience as an Incident Manager
•Experience supporting voice, data, VoiP, and call center solutions
•Ability to build and manage an Incident Management team
•Cultural awareness and intercultural experiences
Portfolio:
•Profound knowledge of SEN portfolio
•Profound knowledge of customer requirements, core processes,
value creation chain.
Organizational knowledge:
•Understanding operations management process
•Knowledge of management: planning, operations, analyzing
•People management skills (SEN leadership framework)
•Knowledge of reporting methods, planning processes and usage of
supporting tools
Technologies:
•SEN Product knowledge, Microsoft Office Suite
Language (s):
•English, fluently
•Relevant additional foreign language