Here is the core technologies of Agentforce

Agentforce leverages a combination of cutting-edge technologies to provide innovative solutions for organizations. Prompt Builder, which incorporates generative experiences into everyday tasks; Model Builder, which registers and activates AI models; Agent Builder, a low-code platform for creating customized agents; and Atlas Reasoning Engine, which improves the natural responses and adaptability of AI agents, are important components. Agentforce also employs guardrails and trust, guaranteeing safe operations and seamless transfers to human representatives as needed. When combined, these technologies enable companies to enhance customer interactions, streamline processes, and reliably implement AI-powered solutions within Salesforce.

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5. © 2024 HIC IT Solution and Services Pvt Ltd, All Right Reserved What are the technologiesWhat are the technologiesWhat are the technologies
used in Agentforce?used in Agentforce?used in Agentforce?

6. Agentforce Service agent leverages a combination of
cutting-edge technologies to deliver its innovative
solutions. This includes a powerful blend of technologies
from Atlas Reasoning Engine to the Prompt Builder.© 2024 HIC IT Solution and Services Pvt Ltd, All Right Reserved

7. © 2024 HIC IT Solution and Services Pvt Ltd, All Right Reserved The Atlas Reasoning Engine enhances Agentforce
Agents' adaptability, accuracy, and multitasking abilities.
It categorizes inquiries, guiding agents on actions using
clear instructions. With Retrieval Augmentation
Generation (RAG), it refines query quality for relevant
data retrieval. Agents also access public data to improve
user assistance and response effectiveness.
Atlas Reasoning Engine

8. © 2024 HIC IT Solution and Services Pvt Ltd, All Right Reserved Agent Builder is a low-code tool for Agentforce,
allowing users to customize AI agents using tools like
Flows, Apex, and APIs. It helps organizations create
agents for specific roles or tasks, define NLP-based
instructions, and manage actions. Users can monitor
agent behavior and responses within the builder
environment.
Agent Builder

9. © 2024 HIC IT Solution and Services Pvt Ltd, All Right Reserved Agentforce allows teams to set guidelines for AI agents
using simple language, defining topics and escalation
points. It ensures smooth transitions to human
representatives with conversation summaries. With the
Einstein Trust Layer, data security is prioritized, enabling
safe use of large language models while protecting
Salesforce data.
Trust & Guardrails

10. © 2024 HIC IT Solution and Services Pvt Ltd, All Right Reserved Model Builder
Model Builder is a low-code platform for registering,
testing, and activating custom AI models and large
language models (LLMs) in Salesforce. Users can obtain
API keys, test models, and activate them using Prompt
Builder, enabling businesses to customize and integrate
AI solutions into Salesforce workflows seamlessly.

11. © 2024 HIC IT Solution and Services Pvt Ltd, All Right Reserved Salesforce Data Cloud enhances output quality
through the Prompt Builder, which integrates
generative experiences into daily tasks, including
automated workflows and Lightning record pages. This
integration enables users to streamline processes while
receiving more relevant, customized outputs, improving
overall efficiency and effectiveness in their operations.
Prompt Builder

12. © 2024 HIC IT Solution and Services Pvt Ltd, All Right Reserved Agentforce combines various cutting-edge technologies
to deliver innovative solutions that enhance efficiency
and customization for organizations. The technologies
used in Agentforce include the Atlas Reasoning Engine,
Agent Builder, Model Builder, and Prompt Builder. With
secure guardrails and clear guidelines, these
components empower users to create tailored AI
solutions, optimize workflows, and improve customer
interactions within Salesforce.

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