Hospital Administrator

• Over 14 years experience in the Hospital Industry in Administration, Operations and Business Development.
• Proficient in the management of diverse departments, professionals, and programs through a complete understanding of the healthcare arena and integrated networks.
• Successfully improved the profitability of the hospitals and achieved high profitability for all the hospitals worked for during my tenure.
• Advised top management in the effective maintenance of top quality of service and facilities.
• Successfully implemented schemes for enhanced patient satisfaction.
• Significantly increased market share for IVF by developing international markets.
• Ability to effectively network, collaborate and maintain positive partnerships with physicians, staff, vendors and organizations.

1. YUGAL KISHORE UPADHYAY
Mobile: [phone]
E-Mail: [email protected]

OVERVIEW

Over 14 years experience in the Hospital Industry in Administration, Operations and Business Development.
Proficient in the management of diverse departments, professionals, and programs through a complete understanding of
the healthcare arena and integrated networks.
Successfully improved the profitability of the hospitals and achieved high profitability for all the hospitals worked for
during my tenure.
Advised top management in the effective maintenance of top quality of service and facilities.
Successfully implemented schemes for enhanced patient satisfaction.
Significantly increased market share for IVF by developing international markets.
Ability to effectively network, collaborate and maintain positive partnerships with physicians, staff, vendors and
organizations.

PROFESSIONAL EXPERIENCE

Sunrise Group of Hospitals, Gurgaon- Nov’12 till date
The group comprises of Sunrise Hospital, Arihant Hospital, Sunrise
Lifecare Pvt. Ltd. & Privat IVF Clinic-Gurgaon.

CEO.

Key Responsibilities
Responsible for the Profitability of the hospital Chain.
Heading International Marketing for IVF Patients.
Managing all Administration, Facilities Management and Personnel.
Appointment of doctors for all specialties.
Planning all budget allocations.
Implemented Attitude Training for staff to improve PR with patients.
Creating a corporate identity for the hospital – brochures, logos etc.
and uniforms for staff.
Providing leadership for improving hospital standards.
Improving standards for cleanliness, improved facilities in the
emergency room, waiting rooms, and for the attendants of patients.
Ensuring all compliances relating to registration with government
authorities and PNDP and regulatory and safety compliances relating
to facilities, buildings and equipment are met.
Heading Business Development.
Setting up of protocols / polices / procedures.
Developing a positive corporate culture.
Overseeing all legal issues.
Dealing with TPA & finance companies.
Ensuring effective supply chain management for medical supplies
and equipment.
Ensuring medical expertise is available for all specialties at the
hospital.
Setting up systems for customer/patient care/ feedback and redressal
of grievances.

LINKED IN

linkedin.com/profile/view?id=20587517&trk=spm_pic

BLOGS

http://ivfcentreinindia.blogspot.in/
http://iasmedicare.blogspot.in/
www.iasmedicare.com

GOOGLE+

plus.google.com/u/0/107457761587692769287/
posts/p/pub

FACEBOOK

www.facebook.com/yugal.upadhyay.7?ref=tn_tnmn

ACHIEVEMENTS AT
SUNRISE HOSPITAL GROUP

Implementation of complete computerization of the
hospital and patient systems.
Tied up with 140 companies all India for providing
medical services for their employees.
Offered special schemes on diagnostics and
medicines.
Tied up with Companies in USA for patients.
Tied for cash- less facilities with over 40 health
insurance companies / TPAs.
Effected 60 % growth in corporate business since
joining by implementing effective monitoring
systems for staff and vendors.
Achieved 500% revenue growth for hospital group.
Introduced GPR system in hospital owned
ambulances to improve monitoring the journey status
and effective coordination with doctors in the ER.

2. Vinayak Hospital, Gurgaon. May’09 to- Oct’12
35 bed multispecialty hospital.

Chief Executive Officer

Key Responsibilities
Overseeing all administration, HR and operations.
Managing business development.
Effective development and management of all hospital systems.
Appointment of doctors for all specializations.

Aryan Hospital Pvt. Ltd., Gurgaon. April’06 to April’09
Gurgaon’s first Multispeciality hospital.

Chief Executive Officer
Joined as Senior Manager (Marketing) in Jan’06.
Promoted to CEO in 2007.

Handling all marketing and administrative activities

The Medicine Shoppe
®
, Delhi-NCR - Feb’05-April’06
The World largest Franchise Pharmacy Chain.

Head of NCR Operation

Achievements
Opened 5 new stores in one year.
Tied up for 16 new franchisees.

The Guardian Life Care Pvt. Ltd., Gurgaon - Dec’03-Jan’05
A large pharmacy chain in North India.

Manager B.D./Marketing

Achievements
Set up pharmacy chain operations in North India.
Set up computerized systems for medical purchases and collections.
Opened 30 new stores in North India.

The Apollo Hospital, Delhi, Faridabad - Oct’02-Nov’03

Assist. Manager BD/Marketing

Achievements
Organized over 20 health camps.
Awarded best Sales/Marketing Manager of the Year.

The Metro Multispecialty Hospital, Noida - Jun’01-Sep’02

PRO – Internal


DATE OF BIRTH
7
th
October 1982


PASSPORT NO
G0866171 valid till 20/11/2016
ACHIEVEMENTS AT VINAYAK HOSPITAL

Achieved financial turnaround for the hospital.
Implemented new systems to improve efficiency.
Increased TPAs to 41.
Collected 45 lakhs of old outstandings from
insurance companies.
Procured new ambulances for the hospital.
Increased patient admissions by 70%.
Modernized all facilities in the hospital.
Introduced canteen, waiting rooms and improved
signage.
Tied with Artemis hospital for telemedicare.

ACHIEVEMENTS AT ARYAN HOSPITAL

Tied up with over 18 major corporates including
Honda motors, Hero Honda, Maruti, Spice Jet
Airlines and their insurance companies.
Got Aryan hospital on panel of ECHS, BSNL,
Airport Authority, DU.
Improved profitability by over 60%.
Modernized all medical facilities including
ambulance services.
Converted to centralized oxygen system.
Achieved a 20% increase in patient admissions.
Recovered 70-80 lakhs old outstanding.
Set up physiotherapy and orthopedics departments
and appointed specialty doctors.
Tied up with 18 pharma companies for supply of
medicines.
Arranged free treatment for BPL patients.

ACADEMICS

Currently pursuing PG Diploma in Hospital
Administration
And Diploma in Medical Tourism and Marketing
from Medvarsity & Apollo Hospitals
Digital Marketing
From SCIT , Gurgaon 2014
PG -Hospital Management
National Institute of Health and Family Welfare 2011
Graduation in Bio-Chemic System of Medicine
Indian Board of Alternative Medicines, Kolkata -
2004
D-Pharma
Board of Technical Education, Delhi – 2001
2 Year Diploma in Computers
Aligarh Muslim University, Aligarh - 1999
H.S.C. (Medical)
U.P. Board –1999

ADDRESS
H. No.: F-1, Holi Ground, Street No.: 4,
Laxman Vihar Phase-2,
Gurgaon, Haryana-122001. India