Hospital Management.pptx

Tiers, Functions and Roles in Hospital Management

1. Hospital Management Dr. Muhammad Imran Butt Senior Demonstrator Department of Community Medicine Gujranwala Medical College, Gujranwala

2. Hospital “A Hospital is a residential establishment which provides short-term and long-term medical care consisting of observational, diagnostic, therapeutic and rehabilitative services for persons suffering or suspected to be suffering from a disease or injury and for parturient. It may or may not also provide services for ambulatory patients on an out-patient basis”.

3. Management “Art and science of getting the things done through others by the effective and efficient use of resources in order to achieve the goals and objectives of the organization. Resources Human Resource Financial Resource Material/Physical Resource Informational etc. (transformation of resources into utility)

4. “Management is planning , organizing , leading and controlling an organization to accomplish the goals or targes of an organization.”

5. Universality of Management Management is needed in all types and sizes of organizations, at all organizational levels, in all organizational work areas and in all organizations, no matter what country they are located in. This is known as the universality of management.

6. Levels of Management Top-level / Administrative level Middle-level / Executory Lower-level / Supervisory / First line managers

7. Manager A manager is someone who coordinates and oversees the work of other people, so that organization’s goals can be accomplished. A manager’s job is about helping others to do their work to achiece objectives and goals. Effective Manager Achieve objectives in given time frame Efficient Manager Achieve objectives in given time frame with least amount of resources

8. Qualities of a Good Manager Personal Characteristics Self Motivation Integrity Reliability Optimism Confidence Calmness Flexibility

9. Business Characteristics Organization Knowledge Delegation of Powers Organization Financial Management Hierarchy Legal implications

10. Communication Qualities Written communication Public speaking Constructive feedback Active listening Specific Organizes the presentations

11. Relationship Qualities Customer Service Mediator Team player Respect Collaboration Value others

12. Fayol’s Principals of Management Henry Fayol (1841-1925) is widely acknowledged as a founder of modern management methods. He proposed that there were five primary functions of management and fourteen principals of management, Lately scholars of management combined the commanding and coordinating function into one leading function. Henry Fayol, preferred term Administration for top management. Fayol has given fourteen principals of management which are as under: Division of Labor Authority and Responsibility Discipline

13. Unity of command Unity of Directions Subordination of Individual Interests Remuneration Centralization Scalar chain (Chain of Command) The chain of command from the highest to the lowest must be clearly laid down and understood but there must be an inbuilt provision to short circuit this chain in an emergency. This short circuiting is called gang plank. Order Equality

14. Stability of Tenure Initiative Esprit de Corps (Team Spirit)

15. Management Functions A Hospital Administrator/Manager has to carry out the management functions of planning , organizing , leading and controlling . Management applies to all Hospitals (Government or Private; Profit making or Charitable) and goal of all managers is the same i.e. to maximize the output and it is only possible when there is effective and efficient utilization of available resources.

16. Planning The planning function encompasses defining organization goals, establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate activities of the workers. Planning function increases more as managers move from lower level to mid-level management. Organizing Managers are also responsible for designing an organization’s structure. This function is called organizing. It includes determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made . Management Functions

17. Leading Every organization has people and it is manager’s job to direct and coordinate those people. This is leading function. When managers motivate employees, direct their activities, select most effective communication channels or reduce conflicts among members, they are engaging in Leading. Controlling The final function managers perform is Controlling. To ensure that things are going as they should, management should monitor the organization performance. Actual performance is then compared with the previously set goals. If there are any significant deviation, it is management's job to get the organization back on track. This monitoring, comparing and correcting is what is meant by the controlling function.