Hospital Sapport Servises PowerPoint Presentation (2).pptx

Hospital Support service ppt

1. Hospitals Support services Dr. Gautam L. Sharma M.D., PG-DHM, PG-DHL, QM-AHO, NABH Assessor(QCI) (PO-FRUs/ CEmerOC , OSD to Commissioner of Health Office) Commissioner of Health Office,Gandhinagar Email: [email protected] , Mobile: [phone]

2. Hospital Support Services Hospital Front Office Management Patient Support Service Patient Movement Services Housekeeping Services Laundry Operation and Management Hospital Waste Management Central Sterile Supply Department Training & Development

3. Hospital Front Office Management Hospital Front Office automates the day-to-day functions of the Front office management of a hospital. This helps in assisting patient with accurate information and supports in handling patient related enquiries efficiently. It is having excellent search facilities improves the quality of services rendered to the clients. It provides for queries relating to the following: Patient related enquiries : Bed Allotment Admission Details Demographic Details Payment Details and Discharge Details. Doctor related enquiries : Availability Details OP Clinic Details Appointment Schedules Operation Schedules and Charge Details

4. Patient Support Service Patient Support Services provides quality care that allows clients to maintain independence and improve the quality of their lives while remaining in the comfort of their homes.

5. Patient Support Service ….. Conti Medication Reminders - This service provides assistance with reminding the residents / patients when to administer their medication. This includes all prescription and over the counter medications as prescribed by a physician. Assistance With Dressing - This service provides assistance to the residents / patients with freshening up and getting dressed for the day. - This will assist with undressing and getting ready for bed. Assistance To Bed - This service provides assistance to the residents / patients with getting into bed in the evening and out of bed in the morning.

6. Patient Support Service ….. Conti Escort - This service involves helping residents / Patients from their rooms and assisting them to and from the dining room or any other activities. Check Resident / Patients - A.M. & P.M. - This Supportive Care Staff will check on the status of the residents / Patients to see how they are doing and will assist them if needed. Tray Service - This service is available when the Patients are unable to go to the dining area due to illness. A tray will be delivered to the residents / Patients room and then retrieved and brought back to the kitchen.

7. Other Patient Support Service s Meal Preparation Homemaking Laundry Companionship Medication Reminders Bathing Personal Care Safety Supervision Respite Care Transportation

8. Patient Movement Services Health Care Workers of Patient Movement Services assist to all Clinical, Sub clinical, and Supportive Administrative department of the hospital for their smooth functioning .

9. Patient Movement Services Hospitals and Healthcare organization differ in the levels of patient care provided as per their individual standards but in any case patient movement services plays an important role is an important component of medical care provided to the patient. The proper handling and correct movement of the patient leads to faster and efficient assistance to the patient which many a times may prove to be of crucial importance. Besides movement of patient to the different department Health Care Worker also assists in the movement of patient records and files from one department to another.

10. Housekeeping Services Hospital housekeeping involves cleaning and maintaining a medical institution or facility. Because they are governed by strict regulations and codes requiring sanitary conditions, hospitals rely upon housekeepers diligently performing their assigned duties.

11. Housekeeping Services Linens Hospital housekeepers gather, wash and iron dirty bed linens, scrubs and gowns on a daily basis. Housekeepers are also responsible for inspecting linens for wear and tear, mending them when possible and discarding them when they can't be mended. Facilities Covered Hospital housekeepers clean all parts of the hospital, including waiting areas, staff areas, examination rooms, wards, diagnostic testing rooms and operating rooms. Housekeepers are responsible for mopping floors, sterilizing surfaces and cleaning windows. Patient Rooms In patient rooms, hospital housekeepers clean bathrooms, change bed linens, clean floors, dust surfaces and wash windows. When a patient is moved from the room, the hospital housekeeping staff sanitizes the room with specialized cleaning agents and prepares it for the next patient. Waste Hospital housekeepers empty garbage cans and dispose of trash in Dumpsters. They are responsible for attending to recyclables according to the hospital's regulations and properly disposing medical waste. Other Duties Managers in hospital housekeeping may be responsible for scheduling routine maintenance to the facility's heating, cooling, water and sewage systems

12. HOUSEKEEPING SCOPE OF SERVICES DAILY HOUSEKEEPING: Dusting of table tops, wood panelling & overall cleaning of the specified area. Cleaning of partition & window glasses from the inner side where accessible. Removal of stains from table tops & walls (where washable) Servicing of toilets throughout the day. Polishing of metal strips / signs / panels / artefacts if any. Cleaning of Back entrance, Fire exits, Main & Rear Stairways and other common areas. Emptying of all waste bins after office hours. Removal & disposal of dry garbage. Vacuuming of carpeted floor. Mopping of uncarpeted floors. Spotting of stains on carpets where possible.

13. SPRING CLEANING Cleaning of Lights & A/c vents, fans, lights, panel strips, artefacts if any. Polishing of brass and steal panel strips and knobs. Special cleaning of uncarpeted floor area. Disinfectant treatment of toilets, water closets and wash basins. Sponging off wall stains. Polishing telephone instruments. Thorough cleaning of the refrigerators and underneath & behind all movable furniture

14. Laundry Operation & Management Equipment planning for Laundry on the basis of no. of beds. & occupancy Lay out planning & designing for Equipment & other accessories. Manpower planning Cost estimation for diesel, steam, chemical, disinfectants, stain removers etc. Planning for routine operations & supply of linen to various hospital’s departments.

15. “ Bio-medical waste” The Health Care Worker is responsible for proper handling of segregated infections and on infectious waste by disposing the color coded garbage bags as per norms laid down by WHO and municipal corporation of particular region into the designated hospital waste disposal area.

16. Bio-medical waste Hospital Waste Management (HWM) is a process to help ensure proper hospital hygiene and safety of health care workers and communities. It includes planning and procurement, construction, staff training and behaviour , proper use of tools, machines and pharmaceuticals, proper handling & disposal methods of all Biomedical Waste inside and outside the hospital, and evaluation. Hospital waste management is applicable to all department & Personnel of the Hospital. By hospital waste means specially all infectious and non-infectious, general & biomedical waste generated from various clinical & other department of the hospital. It is estimated that in most of the hospital setups, about 80% of the generated waste is non infectious waste and rest 20% waste is infectious waste that is also called biomedical waste.

17. Bio-medical waste Bio-medical waste refers to all wastes generated from healthcare and health research facilities and associated laboratories. While most of this is communal waste, a small percentage can be deemed infectious and/or hazardous. These include infected sharps and wastes with infectious, hazardous, radioactive, or genotoxic characteristics, which if inadequately treated and managed can have adverse impact on the environment and on public health through air, land and water pollution. Therefore institutionalizing effective waste management systems in all healthcare facilities is a key prerequisite to improving efficiency and effectiveness of healthcare.

18. Bio-medical waste 1. Mechanical equipments. a. Electirical vacuum cleaner with full range of nozzles and attachments of all types of surfaces. b. Electric polishers and scrubbers. c. Shampoo machines.   2. Containers (Buckets, bnsillps and bowels, dust pans, dust bins, etc.,)   3. Brushes Toilet Brush Sink Brush Scrubbing Brush Carpet hand brush Soft hand brush   4. Brooms : Yard Brooms (Hard and Soft)   5. Mops 6. Bathroom wipers 7. Cleaning cloths (Dusters)

19. Segregation Chem Disinfection Mutilation Storage & Transport Final Disposal BMW Notice, Closure, Jail, Fine

20. Central Sterile Supply Department CSSD is the abbreviation of the Central Sterile Supply Department. The objective of establishing a Central Sterile Supply Department is to make reliably sterilized articles available at the required time and place for any agreed purpose in the Hospital as economically as possible, having regard to the need to conserve the time of users [especially Doctors And Nurses].

21. Central Sterile Supply Department RINSING: Rinsing of articles after use should not be permitted in patient care areas unless carried out by a trained member of the staff. CLEANING: - All reusable medical devices should be thoroughly cleaned prior to disinfection or sterilization. DRYING: All articles should be dried appropriately INSPECTION AND ASSEMBLY: Each item should be inspected for functionality, defects, breakage and then appropriately assembled. PACKAGING: Articles should preferably be packed in porous material.

22. Central Sterile Supply Department LABELLING: Each pack should be marked with nomenclature of the article, contents of the pack, initials of the person who packed it, date and initials of the person who carried out the sterilization. STERILIZATION: The operation of the sterilizer should be entrusted to a responsible and fully trained person. It should be kept in a state of good maintenance and repair. STORAGE: Should be properly managed separately for sterile and non-sterile stores. For sterile goods, clean room conditions should be followed. DISTRIBUTION: Refers to clean and dirty articles exchange system. A program should be established for the collection of used items from patient care areas and distribution of sterilized goods.

23. It was my most memorable day, Thank you all …

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