Hotel service blueprint

Hotel Service Blueprint

1. SERVICE BLUEPRINT

2. Introduction The  service blueprint  is a technique used for service innovation .  Service blueprints are maps or pictures that precisely portray how a service process is built up .  Blueprints are especially useful, when it comes to developin  Blueprinting is already used in different techniques and fields, including computer systems analysis, industrial engineering, decision theory, and logistics. g and designing new services

3. Hotel Service Blueprint PHYSICAL EVIDENCE CUSTOMER ACTIONS ONSTAGE CONTACT BACKSTAGE CONTACT SUPPORT PROCESS Parking Cart for Desk Elevator Menu Room Bill Bags Registration Hallway Food Amenities Desk Lobby Room Bath Arrive Give Check in Go to Call Room Sleep & Check At Bags to Room Service & Shower Out & Hotel Bellperson Eat Leave Greet & Take Bag Process Registration Deliver Bag Deliver Food Process Check Out Take Bag to Room Take Food Order Registration System Prepare Food Registration System

4. THANKYOU AKSHAT RASTOGI Roll No.-18/065