House Keeping Department Presentation.pptx

HK Knowledge Introduction

1. Housekeeping Department

2. Definisi Housekeeping Department merupakan bagian dari departemen hotel yang bertugas dan bertanggung jawab atas kebersihan , kerapian , dan kenyamanan kamar (guest room), ruang umum , restaurant, bar, dan outlet (public area).

3. Tugas & Tanggung Jawab 1. Executive Housekeeper Merencanakan program kerja dan anggaran Departemen Tata Graha . Menghubungi Front Office untuk mendapatkan informasi mengenai Today’s Expected Arrival List, Guest in The House List, VIP List, dan Expected Departure List, sebelum memulai tugasnya dan kemudian meneruskannya kepada setiap Room Supervisor. Memberi perhatian khusus kepada tamu-tamu VIP Mengkoordinasi bidang kerja seluruh karyawan dalam lingkungan housekeeping. Mengerjakan pemeliharaan dan pencatatan terhadap barang-barang milik hotel yang hilang atau rusak . Mengadakan pengawasan agar rencana kerja yang telah disusun dapat dilaksanakan dengan sebaik-baiknya . Menampung , menelaah , dan bertindak sebaik-baiknya terhadap semua complaint dari tamu . Mengadakan pelatihan dan memberikan petunjuk penggunaan metode kerja yang benar serta menciptakan suasana kerja yang harmonis di Housekeeping Departement . Bertanggung jawab atas semua biaya untuk keperluan operasional housekeeping, menemui pembelian alat-alat dan obat-obat pembersih , lena guest supllies , guest amenties , dan lain-lain. Membuat evaluasi kerja bawahan setiap bulan / pertahun . Membina hubungan kerja yang harmonis dengan kepala departemen atau bagian lain.

4. Tugas & Tanggung Jawab 2. Assistance Executive Housekeeper Membantu Executive Housekeeper membuat program pelatihan , petunjuk pelaksanaan tugas , dan merencanakan pelaksanaan program pelatihan karyawan . Mengontrol hasil kerja bawahan , yang meliputi disiplin , hasil kerja , dan mutu pekerjaan . Memonitor dan mengontrol situasi kamar yang ada hubungannya dengan check-in, check-out, room change, dan kamar yang harus diperbaiki (out of order) Menghadiri pertemuan (meeting) antarpimpinan bagian bila Executive Housekeeper berhalangan hadir . Mengotrol pemakaian alat-alat dan bahan pembersih serta perlengkapan tamu . Menyelesaikan masalah yang timbul di Housekeeping Department. Mengajukan permohonan pembelian alat-alat dan bahan pembersih , lena dan gusest supllies kepada Executive Housekeeper. Memimpin dan membuat jadwal kerja Supervisor. Mengkoordinasi kerja supervisor beserta bawahannya . Mengadakan brefing dengan para staff Hk . Ikut membina hubungan kerjasama dengan para kepala bagian atau departemen lain. Bertanggung jawab kepada Executive Housekeeper

5. Tugas & Tanggung Jawab 3. Housekeeping Secretary Membaca log book, function sheet, Expected arrival, dan expected depature . Membagikan kunci kepada room attendant sesuai dengan sectionnya / pembagian tugasnya . Membuat Work schedule untuk Floor Supervisor/houseman Supervisor, Office Clerk, maupun Room attendant /Public Area attendant. Membuat laporan harian , m ingguan , maupun bulanan atas penggunaan berbagai obat pembersih oleh Room Attendant/Houseman. Menerima , mencatat , menyimpan dan merawat barang temuan milik tamu di area hotel. Mencatat dan melaporkan kepada Executive Housekeeper bila ada barang milik hotel dibawa tamu saat check out/ dirusak oleh tamu . Membuat jadwal in house training bagi karyawan Housekeeping. Mengarsipkan surat keluar , surat masuk dan lainnya . Menerima telpon dari  department lain serta menindak lanjutinya . Menerima order/ permintaan tamu dar r dalam kamar dan menyampaikannya kepada roomboy untuk segera menindaklanjuti . Membuat Work order, Purchase Requisition, Membuat Store Room Requiisition , Housekeeping Report, Menerima Banquet Event Order.

6. Tugas & Tanggung Jawab 4. Order Taker Menerima telephone dari department lain terhitung dari kamar tamu dan menindak lanjutinya . Memberikan permintaan dari tamu ke room boy dan petugas yang berkaitan untuk menindak lanjutinya . Menerima dan mendata guest complain melalui telephone tamu . Membuat get pass/ surat izin untuk membawa barang keluar hotel. Membuat Lost & Demage Report ke akunting atau purchasing department.

7. Tugas & Tanggung Jawab 5. Floor Supervisor Melangsungkan briefing dengan beberapa room attendant saat sebelum memulai shift dan mengulas tentang beberapa hal yag menyangkut ruang tamu seperti VIP, guest request, dan lainnya . Membagi master key dan perlengkapan ke masing-masing room attendant. Memberikan laporan kehilangan atau kerusakan dalam ruang tamu agar dapat diperbaiki . Menerima Kembali master key sesudah shift usai dari room attendant. Memeriksa kembali kerja hasil room attendant dan memastikan semuanya sudah sesuai dengan SOP. Mengupdate status kamar di system.

8. Tugas & Tanggung Jawab 6. Room Attandant Mengecek dan menulis status kamar saat mengawali shift pada work sheet. Mempersiakan trolley dan kelengkapannya , mencakup linen, guest supplies, guest amenities, dan cleaning material. Melakukan pembersihan kamar tamu , dimulai dari tempat tidir , kamar mandi dan balcony. Membuat laporan terkait kamar yang telah dibersihkan pada work sheet Memerikan laporan kerusakan dan kehilangan ke supervisor. Membereskan dan mengatur trolley saat sudah selesai digunakan . Menggudangkan cleaning equipment san supplies pada kondisi bersih .

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11. Organization 01. You can describe the topic of the section here Our class 03. You can describe the topic of the section here Lesson plan 02. You can describe the topic of the section here To do 04. You can describe the topic of the section here Table of contents

12. Our class Mercury is the closest planet to the Sun and the smallest one in the Solar System—it’s only a bit larger than the Moon

13. Lesson plan Units Objectives Activities Tests 01 You can describe the topic You can describe the topic You can describe the topic 02 You can describe the topic You can describe the topic You can describe the topic 03 You can describe the topic You can describe the topic You can describe the topic 04 You can describe the topic You can describe the topic You can describe the topic

14. Term program Venus Venus is the second planet from the Sun Mars Despite being red, Mars is a cold place Saturn It’s composed of hydrogen and helium Month 1 Month 2 Month 3

15. —SOMEONE FAMOUS “This is a quote, words full of wisdom that someone important said and can make the reader get inspired.”

16. 150,000 Big numbers catch your audience’s attention

17. Class assignments Mercury It’s the closest planet to the Sun and the smallest in the Solar System Venus Venus has a beautiful name and is the second planet from the Sun Mars Despite being red, Mars is actually a cold place. It’s full of iron oxide dust

18. Classroom progress Follow the link in the graph to modify its data and then paste the new one here. For more info, click here 2020 Jupiter is the biggest planet of them all 2021 Saturn is a gas giant and has several rings Term 1 Term 2 Term 3

19. Housework calendar MO TU WE TH FR SA SU You can describe the topic You can describe the topic You can describe the topic You can describe the topic

20. To do Do you know what helps you make your point crystal clear? Lists like this one: They’re simple You can organize your ideas clearly You’ll never forget to buy milk! And the most important thing: the audience won’t miss the point of your presentation

21. Organization Time Budget Mercury is the closest planet to the Sun and the smallest one in the Solar System—it’s only a bit larger than the Moon Venus has a beautiful name and is the second planet from the Sun. It’s hot and has a poisonous atmosphere

22. Types of housework Venus is the second planet from the Sun Sweep Despite being red, Mars is a cold place Disinfect Jupiter is the biggest planet in the Solar System Cooking Iron Saturn is a gas giant and has several rings

23. Time spent on tasks Follow the link in the graph to modify its data and then paste the new one here. For more info, click here Cooking Venus is the second planet from the Sun Disinfect Despite being red, Mars is a cold place Iron Jupiter is the biggest planet of them all Sweep Saturn is a gas giant and has several rings

24. Cleaning tools Broom Mercury is the closest planet to the Sun Mop Jupiter is the biggest planet of them all Detergent Saturn is composed of hydrogen and helium Vacuum Venus is the second planet from the Sun Scourer Mars is actually a very cold place Cube Neptune is very far from the Sun

25. Top clean products Product 1 Venus is the second planet from the Sun Product 2 Jupiter is the biggest planet in the Solar System Product 3 Despite being red, Mars is a cold place Product 4 Saturn is a gas giant and has several rings

26. Awesome words

27. 20h Mercury is the closest planet to the Sun and the smallest of them all 9h Venus has a beautiful name and is the second planet from the Sun Humans vs machines

28. Venus is the second planet from the Sun Why is housekeeping important? Reason 1 Reason 2 Venus is the second planet from the Sun

29. Checklist The Sun is the star at the center of the Solar System The Sun is the star at the center of the Solar System The Sun is the star at the center of the Solar System The Sun is the star at the center of the Solar System The Sun is the star at the center of the Solar System The Sun is the star at the center of the Solar System The Sun is the star at the center of the Solar System

30. Day planner School schedule 9:00 You can describe the topic 10:00 You can describe the topic 11:00 You can describe the topic 12:00 You can describe the topic 13:00 You can describe the topic 14:00 You can describe the topic Today’s priorities You can describe the topic You can describe the topic You can describe the topic Notes You can describe the topic You can describe the topic

31. Weekly schedule MO TU WE TH FR SA SU Waccuum Clean rooms Take out trash Laundry

32. A picture is worth a thousand words

33. Types of dirt Venus Venus is the second planet from the Sun Mars Despite being red, Mars is a cold place Saturn It’s composed of hydrogen and helium Jupiter It’s the biggest planet in the Solar System

34. Cleanest cities Calgary Venus is the second planet from the Sun Honolulu Despite being red, Mars is a cold place Helsinki Saturn is the only planet with rings

35. 9h 55m 23s Cleaning hours per month $33,00 Budget for cleaning products 386,000 km Distance the vacuum cleaner travels per year

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41. Resources Did you like the resources on this template? Get them for free at our other websites: Photos Side view of smiley woman cleaning window Portrait of man cleaning his house Man and boy holding bucket with products in front of wet floor sign Smiling woman washing red tomatoes in sink Close-up folded clean towels with clothes pin Hands cleaning window Mid section of woman holding cleaning equipments in the blue bucket Front view smiley cleaning woman Portrait of man cleaning his house I Portrait of man cleaning his house II Hands taking laundry out washing machine Student taking photo with classmates Youngsters communicating in class

42. Resources Smiling student studying in class Unrecognizable boy reading Close up hand writing on notebook Woman with cleaning products and gloves Close-up of woman boiling rigatoni pasta on electric stove Close-up of yellow gloved hands sweeping dust into dustpan on white background Unrecognisable lady ironing clothes Portrait of man cleaning his house III Vectors Geometric shapes landing page template Flat device mockup infographic

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48. JANUARY FEBRUARY MARCH APRIL MAY JUNE PHASE 1 PHASE 2 Task 1 Task 2 Task 1 Task 2 JANUARY FEBRUARY MARCH APRIL PHASE 1 Task 1 Task 2

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