Housekeeping MCQ for ITI and other exams in English

Housekeeping MCQ for ITI and other exams in English. Best NIMI Question Bank. Based on new syllabus.

2. Housekeeping MCQ for ITI & other Exams
1. Housekeeping maintenance in commercial accommodation establishments like hotels, resorts, inns etc.
is called _______.
Answer – Institutional Housekeeping

2. Which of the following occupational hazards is common in housekeeping?
a) Falls from slippery surfaces
b) Cuts from broken glass in linen bales and garbage
c) Backaches from improper work postures
d) All of these
Answer – d

3. Termites survive on what?
a) Wood
b) Metal
c) Granite
d) All of these
Answer – a

4. Stones or grit papers used to polish metal or wooden surfaces are called _____.
a) Abrasives
b) Brushes
c) Dusting cloth
d) Broom
Answer – a

5. It comes in a case, a hose, and a motor fitted with various soft attachments for tougher cleaning
requirements.
a) Steam cleaner b) Polishing machine
c) Vacuum cleaner d) Barb machine
Answer – c

6. Which file contains details of how many rooms are currently in use?
Answer – Room occupancy file

7. CCTV camera footage should be _____
a) Live monitoring
b) Viewed and checked at the end of the day
c) Erased as people rarely commit any crime in view of the cameras
d) Checked on a fortnightly basis
Answer – a

3. 8. What is fainting?
a) Losing consciousness
b) Other words for laughing
c) Shrugging when the body gives a jumping response
d) A sign of flu in the form of rashes
Answer – a

9. Which of the following is a liquid waste?
a) Vegetable peels
b) Expired cough syrup
c) A dirty sponge
d) A thin yogurt that has become spoiled and slippery
Answer – B

10. If it is the hotel’s policy to replace half-used toilet rolls, what would be the most effective way to
implement it?
a) Keep the toilet paper in use and keep a spare roll that the guest can install
b) Replace the roll only before checkout
c) Follow protocol and replace the roll when it is time
d) Transfer the half rolls to the employee washroom where they can be easily used
Answer – D

11. Which of the following is the most effective way to remove tough stains?
a) Scrubbing
b) Mopping
c) Dusting
d) Wiping
Ans. a

12. Which book contains instructions given to the employees of the next shift, in which they write down
the same?
a) Log book
b) Stock register
c) Laundry slip
d) Key control register
Ans. a

13. Which of the following is a good way to keep pests away from the kitchen area?
a) Keep food containers open overnight to lure pests, then kill them once they are inside the container
b) Let the garbage in the dustbin lie for a few days so that the pests attack only the dustbin and not the
rest of the kitchen
c) Inspect all incoming boxes and containers for pests
d) None of the above
Answer – c

4. 14. Which of the following is not a foolproof method to keep flies and mosquitoes away from the lobby
area?
a) Use artificial plants and trees wherever possible
b) Make sure air flows through the doors and blows away pests
c) Minimize sources of external water from near door areas
d) Light an incense stick at the reception and repel pests
Answer – d

15. Keeping security reasons in mind, how many entries and exits should the linen room have?
a) 1 entry and 1 exit
b) Preferably a common entry and exit door
c) At least 1 entry and 2 exits
d) A vote should be taken amongst the senior staff as to how many doors they want
Answer – b

16. While buying linen, which of the following is not a good principle?
a) Buy in bulk to avail discounts
b) A good relationship with the supplier is essential to get the best quality
c) Look for smooth weave and strong edges
d) Buy second hand linen from other establishments if it is available cheaply
Answer – d

17. What is the advantage of hiring linen from outside?
a) Everything is outsourced so less storage space required
b) There is no individuality after that
c) Choice and flexibility limited
d) Fewer staff which means less wages to pay
Answer – a

18. What is the advantage of repairing linen rather than throwing it away?
a) It is cost effective b) It prolongs the life of the same garment
c) It is a good return on investment d) All of these
Ans. d

19. If you find out that there are some discrepancies and errors in the records - what will you do?
a) Ask the concerned employees to be careful if it is their first mistake
b) Remove the person who made the mistake so that it sets a strong example for other employees
c) Write a complaint of negligence against the person responsible
d) Correct the mistakes and do not bring it up. It is of no use to you
Ans. a

20. What is the immediate measure to be followed during an earthquake?
a) Run Cover Run b) Hold Cover Hold c) Drop Cover Hold d) None of these
Ans. c

5. 21. Which of these video games would you play with a child below 12 years of age?
a) Grand Theft Auto (Open world game with strong language and violence)
b) Portal (Physics based puzzle game)
c) Counter Strike (First person shooter)
d) The Witcher 3 (Game based on mature novels)
Ans. b

22. What is a sign of poor hygiene?
a) Using disinfected items with extreme care
b) Washing hands, but not wiping with water, nor using a handkerchief
c) Trimming finger nails on a regular basis
d) Wearing a cap on the head while handling food items
Answer – B

23. What is sterilization?
Answer – Removing all germs and microorganisms and creating a clean environment

24. If you are trapped in a fire with 2 other people, and there is no way to escape, which of the following
will you not do?
a) Switching off fans and air conditioners
b) Informing the fire department and telling them your location
c) Waiting at the nearest window and showing your location with a flash light
d) If someone lives here and even though it is very dangerous, ask both of them and try to escape from the
place
Answer – D

25. What is the immediate measure to be followed during an earthquake?
a) Switching off fans and air conditioners
b) Informing the fire department and telling them your location
c) Waiting at the nearest window and showing your location with a flash light
d) If someone lives here and even though it is very dangerous, ask both of them and try to escape from the
place
Answer – D

26. Which of the following is the emergency number to contact the police?
a) 100 b) 101 c) 102 d) 911
Ans. a

27. On which of the following would you not use a water based fire extinguisher?
a) Flammable liquid
b) Burning wood
c) Biologically induced fire
d) Electrically induced fire
Ans – d

6. 28. Who is supposed to remove the linen from the room?
a) Servers
b) Butlers
c) Room attendant
d) None of these
Ans. c

29. Which of the following is a part of the housekeeping daily routine checklist when in a hotel?
a) Room remodeled and cleaned efficiently
b) Flooring mopped/cleaned and dustbins emptied
c) Newspapers and magazines should be kept as per the specific date
d) All of these
Answer – d

30. Which of the following options represents good housekeeping standard in any organization?
a) Messy work area
b) Dusty and dirty floors
c) Clean, safe and orderly work area
d) Broken material which is unsafe
Answer – c

31. Housekeeping plays a vital role in any organization/place because good housekeeping can ______
a) Prevent injuries and improve productivity b) Loss of reputation
c) Waste of time and resource d) Increase the risk of accidents
Answer – a

32. Which safety measure should you use while working with chemicals?
a) Hand gloves, eye protection and a protective apron
b) Smoking
c) Drinking water using dirty hands
d) Not washing hands
Ans. a

33. Which precaution should be taken to avoid slipping and falling while working on wet floor?
a) Do not wear slippers while cleaning wet surface
b) Use wet floor signs and guide others to walk carefully
c) Clean only when no one is around
d) Ask others to walk fast
Ans. b

34. Which cleaning agent is used for cleaning concrete?
a) Sulphuric Acid b) Hydrochloric Acid c) Phosphorous Acid d) Nitric Acid
Ans. b

7. 35. Which of the following statements is true about acid cleaners?
a) Acids are just like water
b) Acids are safe and do not harm the skin
c) Store acids in plastic containers
d) Protective material like gloves should be used to avoid injury
Answer – d

36. What does cleaning activity do?
a) Cleaning spreads germs and infectious diseases
b) Cleaning increases the incidence of epidemics at the workplace
c) Cleaning removes germs, dirt, impurities and reduces the chances of infectious diseases at the
workplace
d) Cleaning increases the chances of insect infection at the workplace
Answer – c

37. Which of the following activities is very important to prevent the spread of infectious diseases in a
school?
a) Mopping the floor is sufficient
b) Cleaning and vacuuming the carpet
c) Cleaning surfaces and objects that are frequently touched
d) Mowing the lawn and maintaining the garden
Ans – c

38. The volume of a pressure washer is expressed in _____
a) Meter per hour
b) Liter per hour
c) Gallon or Liter per hour
d) Kilogram per hour
Ans – c

39. Which of the following options is the most appropriate definition of a dry cleaning system?
a) A cleaning process for floors and flat surfaces using water
b) A cleaning process for tanks and trenches
c) A cleaning process for floors and flat surfaces
d) A cleaning process for clothing and textiles
Ans – d

40. Which cleaning agent should be used for cleaning inorganic deposits such as scaling?
a) Alkaline cleaners b) Acidic cleaner
c) Amorphous cleaners d) Neutral cleaners
Ans. b

41.____ is a device that uses an air pump to suck dust and dirt from floors and other surfaces.
Answer – Vacuum cleaner

8. 42. In which scenarios should abrasives be used for cleaning?
a) Cleaning of dirty and oily pots or pans b) Cleaning of walls and pavements
c) Cleaning of water tanks and ditches d) Cleaning of expensive metal jewelry
Answer – a

43. Which care should be taken while selecting metal cleaner?
a) Corrosive metal cleaners should be selected
b) Expensive metal cleaners should be selected
c) Non-corrosive metal cleaners should be selected
d) Hazardous metal cleaners should be selected
Answer – c

44. Which three elements form the fire triangle?
Answer – Heat, fuel and oxygen

45. Which type of extinguisher should be used if the fire involves electrical equipment and flammable
liquids such as petrol
a) Water based fire extinguishers b) Foam based fire extinguishers
c) Dry chemical based fire extinguishers d) Portable fire extinguishers
Ans. b

46. Foam fire extinguishers would be ideal for which institution?
a) Office and house b) Dhobi Ghat and house
c) Office and godown d) Dhobi Ghat and godown
Answer – c

47. What is the ideal size of nursery bed?
a) Length 3 metres, width 1.2 metres, Height 15-10 cm
b) Length 2 metres, width 1.0 metres, height 15-20 cm
c) Length 2 metres, width 1.2 metres, Height 15-20 cm
d) Length 3 metres, width 1.2 metres, Height 15-20 cm
Ans. d

48. What is the meaning of the term Pruning?
Ans. Maintain the shape and height of the plants and remove all the wilted flowers and dry leaves from
time to time.

49. Which environmental factors affect the growth of indoor plants?
a) Soil, colour of flowers and temperature
b) Colour of flowers, quality of tools and pot
c) Quality of sunlight, temperature and humidity
d) Quality of sunlight, temperature and quality of pot
Ans. c

9. 50. Which gardening tool helps in breaking up the soil and turning over the soil?
a) Hand pruner
b) Gardening utensils
c) Spade or shovel
d) Hand board
Ans. c

51. What is the relative humidity requirement for most indoor plants?
a) 50-65%
b) 50-70%
c) 50-75%
d) 50-60%
Ans. d

52. Why should indoor plants have drainage holes in their pots?
Answer – To drain out excess water

53. Which of the following sentences defines pest?
a) Organism that controls the spread of diseases and is helpful to mankind
b Organism that breathes carbon dioxide and eats only plants
c) Organism that can live in water and on land
d) Any organism that causes harm or spreads disease or damages products of economic value
Answer – d

54. A cockroach falls under which category of pests?
a) Birds
b) Mites
c) Insects
d) Rodents
Answer – c

55. ______ is a blood sucking insect and can affect health in a number of ways.
a) Rats
b) Butterfly
c) Termites
d) Bedbugs
Answer – d

56. Which of the following examples is a mechanical method of pest control?
a) Using other predators, birds, animals which destroy these pests
b) Using heat, x-rays and gamma rays
c) Using traps and snares or destroying them by hand picking
d) Crop rotation and deep ploughing
Ans. c

10. 57. Which category of insecticide is used to kill rats and mice?
Ans. Rodenticide

58. Which technique is widely used to kill bed bugs?
a) Fogging
b) Scrubbing
c) Spraying
d) Gel bait
Ans. c

59. Which cleaning agent is widely used for cleaning?
a) Water
b) Phenol
c) Toilet cleaner
d) Liquid chlorine
Ans. d

60. All waste materials should be sorted and placed in ______
a) Any waste container where sharp and toxic wastes are collected and dumped
b) Appropriate waste container which is clearly labelled
c) Any waste container
d) An unused space in the premises
Answer – b

61. What is a good tip for cleaning wooden floors?
a) Always sweep the wooden floor with a wet mop
b) Use a hard broom for best cleaning
c) Use a soft bristle broom which is gentle on hard wood
d) Use soap, wax and polish to enhance the shine of wood
Answer – c

62. How often should periodic cleaning be done in hotel rooms?
a) Once in 3 days
b) Only when the guest requests for it
c) Daily
d) On irregular basis
Answer – c

63. Which of the following does not come under the five principles of shopping?
a) a) Right quality
b) Right person
c) Right quantity
d) Right price
Ans – b

11. 64. Which of the following is not a fragrant flower?
a) Lilac
b) Rose
c) Lily
d) Sunflower
Ans – d

65. Which of the following is not a linen room activity?
a) Cleaning and laundry
b) Packing and clearance
c) Checking and inspection
d) Sorting and counting
Ans – a

66. The name or logo of the establishment is put on linen items for identification. This process is called
______.
a) Stamping b) Blueprinting
c) Monogramming d) Hologramming
Ans. c

67. Which factors will you keep in mind while preparing housekeeping register?
a) Procedure for cleaning the designated area
b) Instructions for operating the equipment used for cleaning the workplace
c) Employee entry, exit, other break times and their leave schedule
d) What needs to be cleaned, usually how often all items need to be cleaned, how to clean them
Answer – d

68. Which of the following is one of the responsibilities of a school housekeeper?
a) Being vigilant at all times and reporting any untoward activities to the appropriate authorities
b) Creating the school curriculum
c) Conducting class sessions
d) Giving feedback to parents on their child’s progress
Answer – a

69. Which of the following is the responsibility of a chemical laboratory housekeeper?
a) Cleaning up biological spills
b) Maintaining a register of visitors coming in and out
c) Managing the employee attendance register
d) Promptly cleaning up and securing the work area if a chemical spills on the floor
Answer – D

70. Why should too much liquid and vinegar be avoided when cleaning wooden surfaces?
Answer – Too much liquid can cause the wood to swell and vinegar can ruin the finish on the wooden
surface making it look very dull

12. 71. How is cockroach gel bait applied?
Answer – Small dots of bait should be applied in cracks and other places where cockroaches are located

72. Why are mop buckets and squeegees dried with paper towels?
a) To protect from rust
b) To protect from soil build up
c) To protect from germ growth
d) To protect from rust, soil build up and germ growth
Answer – d

73. When should we replace the mop top?
a) Immediately after cleaning blood and bodily fluids
b) Immediately after cleaning each room
c) Immediately at the end of the shift
d) Immediately after cleaning two rooms
Answer – a

74. What are the main functions of housekeeping?
Ans. The main functions of housekeeping are to maintain cleanliness and aesthetic upkeep of the entire
hotel.

75. What additional services does housekeeping provide to guests?
Ans. The two additional services that housekeeping provides to guests are laundry and food & beverages.

76. A _________ attitude is essential for teamwork.
Ans. Co-operative

77. _____ is the backbone of the hotel.
Ans. Housekeeping

78. Another name for a cupboard is ______
Ans. Closet

79. The Housekeeping department is a ______ centre.
Ans. Operational

80. The _______ is in-charge of the Housekeeping department.
Ans. Control desk

81. A _______ is a room near the swimming pool.
Ans. Cabana

82. A _____ is a room meant for three persons.
Ans. Triplet

13. 83. The ______ section looks after Lost & Found Guest property.
Ans. Control Desk

84. The _______ is responsible for checking guest rooms.
Ans. Room Attendants

85. _____ and _____ are items placed in a Stationery Folder.
Ans. pen, Pencil

86. _______ is the art of arranging flowers and foliage.
Ans. Flower arrangement

87. Housekeeping keeps strict control of which keys.
a) Guest Room keys
b) Master keys
Ans. a

88. Staff are constantly exposed to guests at close proximity and hence need to maintain a high level of
_____
a) Personal hygiene
b) Premises hygiene
Ans. a

89. Another name for curtains.
a) Upholstery
b) Drapes
Ans. b

90. This person is responsible for cleaning the public areas.
a) Houseman
b) Room Attendant
Ans. a

91. This room has a balcony attached to it.
a) Standard Room b) Lanai Room
Ans. b

92. Beverages are kept in the ______
a) In-room safe b) Mini bar
Ans. b

93. The provision of cleaning, comfortable, safe and hygienic means:
a) Hospitality b) Housekeeping c) Sanitation d) Cleaning of room
Ans. b

14. 94. Spring cleaning is done in:
a) Daily basis
b) Weekly basis
c) Periodic basic
d) All of the above
Ans. c

95. Alkali is a type of :
a) Stain removal agent
b) Cleaning agent
c) Washing agent
d) None of these
Ans. a

96. Head of housekeeping department is known as:
a) Housekeeping manager
b) Executive manager
c) Executive housekeeper
d) Executive house head
Ans. c

97. NC stands for:
a) Not check out
b) Not cleaned
c) Not cool
d) All of these
Ans. b

98. OC refers to:
a) On change
b) Occupied
c) Occupied clean
d) None of these
Ans. a

99. Metal polishing is done in:
a) Daily task b) Weekly task
c) Annual d) Periodic task
Ans. b

100. GRA Belongs to:
a) Front office b) Housekeeping c) Food production d) Food & Beverage service
Ans. b

15. 101. HWC refers to:
a) Hot water connection
b) Handle with care
c) House work connection
d) All of these
Ans. b

102. Which is not an attraction of housekeeping personnel?
a) Grooming
b) Honest
c) Over confident
d) Physical fit
Ans. c

103. Cleaning is carried out for:
a) Hygienic
b) Safe
c) Comfortable and eye appeal
d) All of these
Ans. d

104. Room maid is known as:
a) Clock room attendant
b) Room service attendant
c) Chamber maid
d) All of these
Ans. c

105. OCC refers to:
a) Occupied room
b) Over com room
c) Out of order room
d) None of these
Ans. a

106. “Brasso” is:
a) Cleaning agent b) Working agent
c) Bathroom supply d) Room supply
Ans. a

107. Florist is responsible for:
a) Floor cleaning b) Flower decoration c) Room service d) All of these
Ans. b

16. 108. Nerve centre of housekeeping department:
a) Executive office
b) Horticulture
c) Desk control room
d) Store room
Ans. c

109. CIP refers to:
a) Commercially important person
b) Client inclusive person
c) Commercially important tax
d) All of the above
Ans. a

110. The act of cleaning the rooms and furnishing of a home is called ____.
a) cleaning
b) Housekeeping
c) maintaining
d) Servicing
Ans. b

111. A device that can be used to achieve a task, but not consumed in the process is _____
a) equipment
b) supply
c) material
d) tool
Ans. d

112. What do you call a device that uses an air pump to suck up the dust and dirt on the floor?
a) Cob webber
b) Vacum Cleaner
c) Floor buffer
d) Water hoses
Ans. b

113. It is a cleaning implement for sweeping made of bundle of straws attached to a long handle.
a) Broom b) Feather duster
c) Dust pan d) Scrub
Ans. a

114. Which of the following is an electrical appliance that is used to clean and maintain non-carpet floor?
a) Cob Webber b) Floor Buffer c) Vacuum Cleaner d) Water Hoses
Ans. b

17. 115. The act or process of preserving a tool or equipment, keeping it in a functioning state and preserving
it from failure is called ______.
a) Management
b) Maintenance
c) Proactive Maintenance
d) Reactive maintenance
Ans. c

116. To ensure safe use of cleaning tools, equipment, supplies and materials, the employer should offer
the worker with _______.
a) Orientation and training
b) Qualification standard
c) Safety Measures
d) Training and Development
Ans. a

117. What should you wear to prevent your hands from cuts?
a) Gear
b) Gloves
c) Mask
d) Safety Shoes
Ans. b

118. How many rotations per minute does a speed floor buffer pad have?
a) 10
b) 100
c) 1000
d) 10000
Ans. b

119. These are mentioned on the guest registration card which is signed by the guest at the time of check-
in
a) Guest registration card
b) hotel rules and regulations
c) housekeeping codes
d) Room keys
Ans. b

120. Which of the following refers to a room in the hotel where guests can leave their baggage in order to
collect it later?
a) Maintenance room b) Supply room
c) Luggage Room facility d) Guest room
Ans. c

18. 121. Which of the following is strictly prohibited in a hotel?
a) Pets
b) Valuables
c) Hazardous Goods
d) None of these
Ans. c

122. It is a housekeeper attribute of being honest and showing consistent and uncompromising adherence
to strong moral and ethical principles and values.
a) Industry
b) Integrity
c) Competence
d) Cheerfulness
Ans. b

123. They are the people in a hotel who prepare and clean rooms for guests.
a) Household workers
b) Housekeepers
c) Room attendants
d) All of these
Ans. c

124. This refers to beddings, tables, couches, kitchens, television, and carpets in a hotel.
a) Clothing
b) Equipment
c) Fittings
d) Furnishings
Ans. d

125. It is an employee taking an office or administrative support position and their work is usually
performed in a waiting area such as lobby or front office desk of a hotel.
a) Housekeeping attendant
b) Hotel Receptionist
c) Valet
d) Room Attendant
Ans. c

126. A tool which required for wet mopping?
a) Dust pan b) Brooms c) Bucket d) Brushes
Ans. c

127. When entering a guest room, you should close it behind you to ensure your safety.
a) True b) False c) Maybe True d) None of these
Ans. a

19. 128. These are rooms where the guest is not departing and will be staying for another night.
a) Occupied rooms
b) Vacant rooms
c) Check-out rooms
d) none of these
Ans. a

129. All of the following are tasks a room attendant must do on a daily basis except _____
a) Maintain storage areas and trolleys
b) Prepare for work
c) Identify vacant rooms
d) Clean the room
Ans. c

130. What is the grooming requirement related to hair for a male housekeeper in a hotel?
a) Tight and pulled hair b) Short and neat cut hair
c) Dyed hair d) All of the above
Ans. b

131. What is the grooming requirement related to hair for a female housekeeper in a hotel?
a) Tight and pulled hair b) Short and neat cut hair
c) Dyed hair d) All of the above
Ans. a

132. All of the following are ways on how to handle guest complains except ______
a) Listen attentively to the guest and understand what is exactly wrong
b) Write pertinent details down on the guest tracking sheet
c) Apologized for the inconvenience caused
d) Argue with the guest
Ans. d

133. Which of the following is not a basis for providing excellent level of customer service in
housekeeping?
a) Good personal presentation
b) Giving the guests the impression that serving their needs is a chore/imposition
c) Finishing service delivery with a positive statement
d) Handling complaints in a professional manner
Ans. b

134. When a guest makes a request it is always wise to confirm the details to ______
a) Save time and effort b) Prevent guest frustrations
c) To deliver the correct items requested d) All of these
Ans. d

20. 135. It is a large metal basket on wheels which is used by a cleaner in a hotel to move clean bed towels and
cleaning equipment.
a) Vacuum cleaner
b) Floor polisher
c) Trolley
d) Buckets
Ans. c

136. These are safety signs used when a public area is being cleaned as part of the overall room
preparation process.
a) Dust pan b) Cloths c) Warning signs d) Chemical supplies
Ans. c

137. When should the bed be stripped in High-priced rooms or prestige establishment?
a) Change when the condition of the linen requires it
b) Every second or third day
c) Everyday
d) None of the above
Ans. c

138. What is the first action to be taken when there is a stain on a bed linen, mattresses and couches?
a) Identify the stain b) Use the appropriate cleaner
c) Rubbed/brushed to remove the stained area d) Wash the stained garment
Ans. a

139. For a company to considered service-oriented is_______
a) It must mention customer service in its mission statement
b) Its managers must at one time have been CSRs
c) At least 18.3% of its employees must work in the customer service department
d) Customer service must be addressed by all departments
Ans. d

140. What is the first thing in handling guest complaints?
a) Let the customer vent their anger
b) Call the manager
c) Understand how they’re feeling
d) Recognize and apologize for what could been done better
Ans. d

141. What is the number 1 reason why guests complain?
a) Due to lack of cleanliness b) Because their expectations were not met
c) Rude staff d) Badly dated features
Ans. b

21. 142. To deal with guests complaints you need to take the HEAT. What does heat stands for?
Ans. Hear, Empathize, Apologize, Take Action

143. Customers who complain________
a) Had unhappy childhood
b) Have trouble in their primary relationships
c) Are genetically predisposed to be sourpusses
d) Are doing you a service in identifying what isn’t working in your business or organization
Ans. d

144. Why don’t you leave housekeeping trolley in the middle of the corridor?
a) It makes it harder for movement of people bumping into them
b) It makes it appealing for theft
c) It helps avoid injuries by people bumping into them
d) All of these
Ans. d

145. What are the the three pieces of equipment a room attendant must prepare?
a) Trolley, vacuum cleaner, floor buffer
b) brooms, brushes, mops
c) buckets, dust pan, mops
d) protective gloves, warning signs, mops
Ans. a

146. Particular inventory item that must be in the hand support daily work is:
a) Part stock
b) Par stock
c) Liner
d) Uniform
Ans. b

147. Capital expenses includes the cost of.
a) Flowers & Horticulture
b) Master & Department Budget
c) Equipment’s and Machinery
d) Salary & Wages
Ans. c

148. The Physical verification of inventory items by counting up stocks of all items (stock taking) is also
termed as.
a) Zero based scheduling b) Productivity Standard
c) Par level d) Conducting inventory
Ans. d

22. 149. This refers to hiring employees by taking into accounting the actual occupancy for a specified period
of time.
a) Controlling expenses
b) zero base scheduling
c) Housekeeping expenses
d) Efficient training and supervision
Ans. b

150. The floor supervisor or floor housekeeper is expected to.
a) Issue floor key to room attendants and prepare housekeeping status report
b) Ensure all banquet hall and conference hall are kept ready for function
c) Maintain proper records of Discards
d) Received specials request from guest
Ans. a

151. The most usual type of sanitary fitting are.
a) Guestrooms safe
b) Door, Windows, lock
c) Wash basins and vanity units
d) Air conditioner
Ans. c

152) A good joint can make all the different to the lifespan of a piece of Furniture.
a) solid wood
b) Wicker and cane
c) Rosewood
d) Mortise and Tennon
Ans. d

153. An authorization given to the employee to let him or her takes guest or hotel property out of the
hotel.
a) Master key b) Skipper
c) Fire emergency d) Gate pass
Ans. d

154. The following guidelines can be followed for the prevention for accidents.
a) Job safety analysis
b) Incorrect posture
c) Class A extinguisher
d) Always dry hands before touching plugs, sockets and electrical fittings
Ans. d

155) The Safety of employee can be ensured by following the tree “E” of Safety.
Ans. Safety Education, Safety Engineering, Safety Enrollment

23. 156. The Guest has requested not to be disturbed.
a) Skipper
b) Checkout room
c) Departure room
d) Do Not Disturb Room
Ans. d

157. A room may need maintenance work to be done.
a) Do not disturb room
b) Sleep out room
c) Under Maintenance room
d) Out of order room
Ans. c

158. A bed that folds up into the walls and looks like a cupboards when folded away.
a) King bed
b) Queen bed
c) Double bed
d) Murphy bed
Ans. d

159. Furniture item may be easily moved from room to room, castor are fitted on heavier pieces of
furniture.
a) Mobility & Flexibility
b) Style
c) Construction
d) Versatility
Ans. a

160. Furniture’s consist of coiled springs webbed base and a decorative outer covering of Fabric.
a) Modular b) Free standing c) Upholstered d) Fitted
Ans. c

161. An estimate of loss of a few stacks of a library that is made of basis of thorough checking is known as
a) Stock taking by shelf register
b) Sample stock-verification
c) Stock taking by master record
d) Stock taking by duplicate set of books cards
Ans. b

162. Which of the following is helpful for stock verification work?
a) Book Card b) Shelf list card
c) Forwarding d) Tracing
Ans. b

24. 163. Which of the following statements are NOT the benefits of the automated serials controls subsystem?
1. Improves speed and accuracy of serials control activities
2. Generation of various reports for MIS activities
3. Ease in creating and maintaining article indexing database
4. Offline access to serials database anything, anywhere
5. Prediction of operational issues
a) 2 and 4
b) 3 and 5
c) 4 and 5
d) 1 and 2
Ans. c

164. Which of the following are traditional methods of stock verification?
1. Using a computerized accession register
2. Shelf-register or a shelf list method
3. Sample stock verification method
4. Counting books on the shelves numerically
a) Only 1, 2 and 3
b) Only 2, 3 and 4
c) Only 1, 3 and 4
d) Only 1, 2 and 4
Ans. b

165. What is meant by “APUPA pattern” of the shelf arrangement?
Ans. Arrangement of books from general to specific

166. Acquisition work of document comprised of:
a) Selection and classification
b) Selection and Cataloguing
c) Selection and Reference service
d) Selection, Procurement and Accessioning
Ans. d

167. When a tear in a page or tipping on a loose leaf is repaired it is called as:
a) Re-backing
b) Reinforcing
c) mending
d) Re-casing
Ans. c

168. Cylindrical passage used for transporting soiled linen from floor to laundry
a) Dress chute b) Linen chute c) Valet
Ans. b

25. 169. Other name of jade plant
a) Jade hibrusca
b) Crassula ovata
c) Warneck dragon
Ans. b

170. While packaging linens _____ system is useful.
a) Name tag
b) Colour coding
c) Stickers
Ans. c

171. ____is used to anchor pin holder
a) Kenzen
b) Beewax
c) Ferns
Ans. a

172. Linen that is officially declared unfit for use
a) Cut down
b) Makeovers
c) Discarded linen
Ans. c

173. Linen bought for hospitals must be able to withstand
a) Rough usage
b) High temperature wash
c) Bleach wash
Ans. b

174. Room Lenin, plain weave with a recommended thread count of
a) 190
b) 180
c) 160
d) 100
Ans. b

175. Lenin used in rooms should be
a) Colourful b) All must be in different colors c) Plain
Ans. c

176. A hand held spray bottle to produce fine mist of water
a) Mistress b) Mister c) Jug
Ans. b

26. 177. What is meant by par stock of linen
a) Minimum amount of each linen item required to outfit all guest rooms
b) Linen kept for emergencies
c) Min amount of each linen item required to outfit all guest rooms on one floor
d) The optimum amount of linen required to ensure smooth functioning
Ans. d

178. Recommended Turkish or Terry brand Lenin are used where in housekeeping
a) Bath rooms
b) Bed sheets
c) Used for moping
d) Don't know
Ans. a

179. From which part of the flax plant is the linen fibre obtained?
a) Seed head
b) Stem
c) Leaves
d) None Of the Above
Ans. b

180. Table cloths must hang at least ______inches on the sides
a) 14
b) 20
c) 9
d) 7
Ans. a

181. Soft furnishings includes
a) Upholstery, Bed covers
b) Drapery, Bed covers , curtains
c) Drapery, Upholstery, Bed covers
d) Don't know
Ans. c

182. _____ is done to get rid of diseased part of plants
a) Cutting
b) Pruning
c) Shearing
Ans. b

183. Removal of excessive leaves from plant
a) Cutting b) Pruning c) Removing d) Shearing
Ans. b

27. 184. How long do linen returning from the laundry needs to rest in storage?
a) 12 hrs b) 48 hrs c) 16 hrs d) 24 hrs
Ans. d

185. Basic cleaning supply for a housekeeping department includes.
a) Germicide b) Window and bowl cleaner
c) Furniture polishes d) All of the above
Ans. d

186. Pin should be kept in
a) In Your mouth b) Pin cushions
c) On the table d) In a box
Ans. b

187. This controls speed of the machine
a) Pressure foot b) Foot pedal c) Speed stick d) Length dial
Ans. b

188. ___ is a term used to refer to the total no. of sets of linen maintained by hotel and their distribution.
a) Linen count b) Linen statement c) Linen coverage
Ans. c

189. This part is used to make the machine back stitch?
a) Hand wheel b) Charkha c) Reverse button d) Thread guide
Ans. c

190. An attachment used with sewing machines to hold fabric flat as it is fed through the machine and
stitched.
a) Pressure foot b) Foot pedal c) Joints d) Legs
Ans. a

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