HOUSEKEEPING OPERATION: HOTEL GUESTROOMS

TYPES OF HOTEL GUESTROOM & GUESTROOM STATUS

1. CHAPTER 4 HOTEL GUESTROOMS By: Mumtazul Ilyani

2. The guestroom is the main product of a hotel, as it contributes to more than 50 % of the total sales, making the total profit percentage from room sales very high. Whatever the reason for the stay, they will always expect a certain standard for service and comfort. The housekeeping staff, have the responsibility of making the guestroom ‘a home away from home’ for the guest. In hotels the rooms are categorized and priced according to the type of bed, number of occupants, number of bed, decor, specific furnishings or features and nowadays special even the special theme available in the room. 2 INTRODUCTION

3. 3 TYPES OF GUESTROOMS Single:  A room assigned to one person. Have one twin bed. Twin:  A room assigned with two twin beds meant for one person each. Double:  A room assigned to two people with a double bed.

4. 4 TYPES OF GUESTROOMS Triple:  A room assigned to three people. Has been fitted with three twin beds, one double bed and one twin bed or two double beds. Quad:  A room assigned to four people, may have two twin beds and one double beds or two double beds. Queen:  A room assigned to two people with a queen-sized bed.

5. 5 TYPES OF GUESTROOMS King:  A room with a king-sized bed. Double double :  A room with two double (or perhaps queen) beds. And can accommodate two to four persons with queen-sized beds. Studio/extension:  A room with a studio bed- a couch which can be converted into a bed.

6. 6 TYPES OF GUESTROOMS Sico /Murphy:  A room that is fitted with a sofa bed or a Murphy bed (bed that folds out of a wall or closet) which can be transformed from a bedroom in the night time to a living room in daytime. Mini suite/junior suite:  A large single room with a bed and separate sitting area. Suite:  A parlour or living room connected with to one or more bedrooms. It may also contain small kitchenette.

7. 7 TYPES OF GUESTROOMS Connecting rooms :  Rooms with individual entrance doors from the outside and a connecting door between. Guests can move between rooms without going through the hallway. Adjoining rooms:  Adjoining rooms: Rooms with a common wall but no connecting door. Adjacent rooms :  Rooms close to each other, perhaps across the hall.

8. 8 TYPES OF GUESTROOMS Cabana :  A room adjacent to the pool area. Apartment :  Target for long stay guests. Open kitchens, cooking equipment, dryer, washer are usually available in the room. Housekeeping services are only provided once in a week or two times in a week. Disabled room :  This room type is mainly designed for disabled guests and it is required by law that hotels must provide a certain number of accessible rooms to avoid discrimination.

9. 9 TYPES OF GUESTROOMS Executive room:  Typically has a workstation near the window. Lanai:  A room overlooking a landscaped area, a view or garden. Commonly found in resort. Penthouse:  A room that opens onto the roof.

10. 10 GUESTROOMS STATUS Vacant room A room in which no guest has slept the previous night and which is not yet occupied. Vacant ready Available for sale. This room status is the only status a room can be sold in. Vacant clean Cleaned room, not yet inspected by supervisor or manager. Vacant dirty Guest checked out, not serviced by housekeeping yet. Top priority in h/k as they must be ready for re-sale. Occupied room A guest is currently registered to the room. Occupied dirty Guest currently occupies the room, the night has passed, but room has not yet been serviced by housekeeping. Occupied clean Guest currently occupies the room and room has been serviced by housekeeping. Occupied baggage The room is occupied but the guests are not in the room and place their baggage in the room.

11. 11 Complimentary The room is occupied but the guest is not charged for its use. Stay-over room The guest is not checking out today, will occupy the room for at least one more night. Do not disturb The guest has requested not to be disturbed. Sleep-out room A guest already registered to the room but the bed has not been used. Skipper The guest has left the hotel without settle his/her account. Scanty baggage The guest has very light luggage that could be carried away in his/her hand without indicating an obvious departure. Out of order room The room cannot be assigned to guest. It may need maintenance work to be done. Lockout room The room has been locked so that the guest cannot re-enter the room. Late check out The guest has requested and is being allowed to check out later than the hotel’s standard checkout time. GUESTROOMS STATUS

12. 12 GUEST FLOOR RULES There are certain rules to be followed by housekeeping staff as they go about their work on the guest floors. The staff should be friendly and polite to guests, greeting them according to the time of the day. A RA should not knock on the door when the DND card is displayed on the door knob. RA should follow the standard procedure for entering guestroom. RA should introduce themselves and ask guests if they would like their room serviced. RA should keep the guestroom door wide open when cleaning it.

13. 13 GUEST FLOOR RULES RA should keep their carts parked in such a way that the guests corridors are free for movement. The staff should not leave any kind of notes for guests. If a guest acts in a strange manner or one that makes a RA uncomfortable, the RA should make an excuse to leave and contact the supervisor. RA should not throw away any item found in check-out rooms. Should be reported to supervisor and handed over at the lost and found counter. The staff should communicate with each other in low tones on the guest floors and only when necessary.

14. 14 GUEST FLOOR REPORTABLES There are certain reportable matters that must be brought to the notice of a supervisor or manager by the room a ttendants. NB/NL – No baggage or no luggage refers to a room in which guest with no luggage is registered. Guest may skip easily without paying the bill. SB – Scanty baggage refers to a room that has a guest with very light luggage. Guest can skip easily without settling their account with the hotel. DND – If the DND rooms displayed the same status for a long time, this could be due to the fact that the guest inside is ill or up to some illegal activities behind closed doors. Damaged or missing hotel property – in case anything missing or damaged, report immediately to the front office, so that the guest may be charged according to the management policy.

15. 15 GUEST FLOOR REPORTABLES Pets – Hotels do not allow pets to be kept in guestrooms. Some guest may carry in pets without an authorization. RA should report immediately the matter to supervisor. Illegal items – If anything suspicious is observed, RA should report the matter to the supervisor as soon as possible. Sickness – RA should inform the supervisor if the notice a guests is in ill health, as they may require medical aid.

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17. 17 QUESTIONS Differentiate between twin room and double room. Differentiate between queen and king room. Differentiate between adjoining room and adjacent room. What is complimentary room? What is stay-over room? What is late check out room?