HOUSEKEEPING-Q1-W3-PPT.pdf HOUSEKEEPING NC2

HOUSEKEEPING NC II

1. HOUSEKEE
PING

2. LO 2.1 DIFFERENT TYPES
OF FRONT OFFICE AND
HOUSEKEEPING FORMS

3. Technical Terms
Clerical Task – tasks that will require
processing of documents and keeping a
standard filing system for ready reference.
Correspondence – communication, letters,
and memos used by hotels whether for
internal or external purposes.

4. Housekeeping service does not only
cover observance and maintenance
of cleanliness in hotel surroundings.
As a housekeeping attendant,
knowledge on how to use and
handle housekeeping and front
office documents is a must.
Reading reports and accomplishing
forms are parts of your job as a
housekeeping attendant.

5. Housekeeping in hotels follows certain standards.
Before and after the completion of duty, a
housekeeping attendant must accomplish reports in a
standard establishment template.
This it to turn over the unfinished job task properly to
the next housekeeping attendant.
However, in instances that the housekeeping attendant
will be on duty for two or more consecutive days, he or
she will still need to know his or her tasks. These are
oftentimes expressed in internal correspondence
whether in memo or report format.

6. TYPES OF HOUSEKEEPING AND
FRONT OFFICE FORMS
Forms and reports play an important role in managing the housekeeping activities. It
serves as evidence in a specific incident, situation and happening. Reports are a very
useful method for keeping track of important information. The information contained
in reports can be used to make very important decisions that affect the establishment.
•Housekeeping daily assignment checklist
•Maintenance request form
•Housekeeping work order form
•Guest room cleaning checklist
•Stock requisition form
•Lost property report

7. FRONT OFFICE FORMS
These forms are used to ensure a
good flow in hotel
accommodation cycle.

8. FRONT OFFICE DIARY
Also known as log book, contains all important events that
transpired in the hotel front desk during the day
Unlike the ordinary diary that has lengthy entries, the front
office diary is concise and brief. However, it has
Necessary details like the time and phrases that reflects actual
account of incidents in the hotel for each day.

9. FRONT OFFICE DIARY
31 Sunday July
7:00 AM
Mr. Marciano reserved a special room fro two for himself and his wife
and will arrive between 11:00 AM to 1:00
Gab
7:30 AM
8:00 AM
8:30 AM
Ms. Chloe requested room transfer from RM 201 to RM 207
Jus
9:00 AM
A new room rate was applied effective today, see Memorandum No.
0078 posted at the bulletin for details
9:30 AM
10:00 AM
Lost room cards at RM 307 were found and surrendered
Lara

10. DAILY RUNNING SHEET
JB SUITES
Phoenix Avenue, Quezon City, Philippines
DAILY RUNNING SHEET: FIRST SHIFT
COMPLETED TASK




Read Diary

All requests were granted

Vacated rooms are clean

11. WAKE-UP CALL SHEET
Wake-up call sheet simply has the time, room numbers, and names of
the guests. There are occasions that guests would request for a wake-
up call. For guests staying because of seminar or training, the organizer
may request for a wake-up call for the participants. Wake-up call
should be made at the exact time requested.

13. HOUSEKEEPING FORMS

14. 1. HOUSEKEEPING ATTENDANT’S
DAILY ASSIGNMENT SHEET
Housekeeping attendant’s daily assignment sheet is a form
used by housekeepers or room attendants to record the task
done during their shift. This form will also held them plan
their work for the day. After each room is serviced, the room
attendant must list down the time they have entered the room
for the room service and log in their time out after
completion. They must also note down the room status
before service and after service, the number of extra bed or
cot placed, and also the number of linen replace in the room.
The housekeeper will receive this form after their briefing
before they can start their daily task.

16. 2. MAINTENANCE REQUEST FORM
Maintenance request form is used whenever there are
problems reported by the guest to the housekeeping
department. Common problems for maintenance are faulty
equipment, electrical issues, broken furniture, TV not working
properly, etc.

17. Date
MAINTENANCE REQUEST FORM
Room
Number
Time
Complaint
Lodge Nature of ComplaintLodge byReceived by
Time of
CompletionSignature

19. Maintenance Slip
Room Number ___________
Date: ____________ Time: _____________
Control Desk Supervisor Signature
Nature of Complaint

Work Order Form
Room Number __________
Date: ____________ Time: _____________
□Carpenter/Mason

□Mechanic

□Plumber

□Electrician

□A/C Heating Technician

□AV/Audio Technician

□IT Others

Nature of Complaint

Name of Technician assigned: ______________________________
Date of Completion: ________________________
Time of Completion: ________________________
Housekeeping Supervisor Signature: ________________________
Technician's Signature: ______________________

20. 3. HOUSEKEEPING WORK ORDER
FORM
Housekeeping work order form is used when there are requests for
work to be done.
Work Order Details
Requested by: __________________________________Department: ____________________________
Contact Name: Contact Extension:
Custodial Department Requests
Work Needed Check all that apply:
□Shampoo
□Vacuum
□Sweep
□Mop
□Dust
□Set up for event
□Equipment discard
□Others
Date Needed: _____________________
Building: ________________
Room No.:

21. 4. GUEST ROOM CLEANING
CHECKLIST
The guest room cleaning checklist is used by the
housekeeping supervisor to check, on a daily
basis, how the cleaning service for every guest
room was done. This is done to be able to attain
guest satisfaction. The use of this form is to
establish a set of procedure that would ensure
there will be no defects and any missing
amenities for the guest.

22. y

24. 5. LOST AND FOUND SLIP
Lost and found slip is an important document to
keep track of records for lost and found items.

25. Lost and Found Slip
Finder's Name: ______________________________
Description of Article:
Location: ____________________________________
Time: ______________
Name of Guest: ______________________________
Address of Guest: ____________________________
____________________________________________
Action Taken
Article Claimed in Person
Telephone No. _______________________
Name of Guest: ______________________________
Signature of Guest: ___________________________
Date: ___________________
Article Mailed
Postal Address: _____________________________________________
Dispatch No. ______________________________
Dispatcher's Signature: _______________________________
Date: ___________________
Article Surredered to Finder
Name of Finder: ______________________________
Employee ID No. _____________
Gate Pass No. ________________
Employee's Signature _________________________
Date: ___________________

26. 6. HOUSEKEEPING STATUS REPORT
Housekeeping status report is prepared
by housekeeping department and
handed down to the front desk to give
them an update as to the status of each
hotel room. The front desk then assigns
rooms to arriving guests based on the
occupancy report .

27. This report basically contains all the details about
the rooms that are vacant and available,
occupied, to be vacated, and out of order. The
following are it’s specific parts:
Room Summary has the total number of rooms in
the hotel, total number of rooms to sell, rooms
that are to be vacated and the out of order or out
of service rooms. This report is a relevant input
for the housekeeping executive to determine
which rooms need cleaning.

30. Movement has the record of departures and
arrivals of guests in rooms. Rooms that will be
occupied during the day due to departures or
early departures are also reflected in this report.
The housekeeping department uses this report to
ensure that all hotel rooms for selling are clean.

33. The purpose of the
housekeeping report is to see
which rooms need cleaning,
whether occupied or vacant,
to maintain the cleanliness of
the hotel and maximize its
room-selling capacity.

34. QUIZ
Identify the type of form needed to prepare the report for the following
scenarios:
_____________1. A guest at Room 104 requested for a wake-up call at 4:00 AM.
_____________2. You have just arrived and received the list of tasks to be
completed during the day.
_____________3. Mr. Nick Collier at Room 151 left this purse and black scarf.
He already left the hotel as he was catching up with a meeting.
_____________4. Nina, the front desk officer for the morning shift, needs to
read this form to remember her tasks.
_____________5. A guest is requesting to be booked at the hotel’s spa.

35. Study: Guest orientation on
house rules and use of hotel
amenities