How to fix err connection reset error

pearllemon 181 views 19 slides Dec 21, 2021
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About This Presentation

If you have visited a website, and you show the error ‘This site can’t be reached the connection was reset error’ or ERR_CONNECTION_RESET. This means that a connection could not be established correctly. The issue is usually on the users’ end, and the occasion is it a problem with the websit...


Slide Content

Ifyouhavevisitedawebsite,sometimesyouwillcomeacrossthe‘Thissite
can’tbereachedtheconnectionwasreseterror’.Youmayalsosee
ERR_CONNECTION_RESET .
Thismeansthataconnectioncouldnotbeestablishedcorrectly.Theissueis
usuallyontheusers’end,andonoccasion,isitaproblemwiththewebsiteitself.

Whatismorefrustratingwiththiserroristheoptionsitgivesyouaren’treallythat
helpfulforsolvingtheissue.
Whenyougetthiserror,thefirstthingtodoistocheckthemostobviousthingsfirst,
beforegoingdeepertofindotherwaysoffixingit.
Firstofall,youshouldruntheNetworkTroubleshooterasitcanhelpdiagnoseandfix
commonconnectionproblems.
ToruntheNetworktroubleshooter:
SelecttheStartbutton>Settings>Network&Internet>Status.
OpenNetwork&InternetStatussettings.
UnderChangeyournetworksettings,selectNetworktroubleshooter.
Followthestepsinthetroubleshooter,andseeifthatfixestheproblem.

1. CHECK YOUR INTERNET CONNECTION &
ROUTER
I know it sounds obvious, but 1 out of 10 times this is going to be the issue.
Simply turning off the modem for 10 to 30 seconds will cause it to reboot and it may fix the issue
because your modem is a computer and just like a computer it will run into bugs and random
issues.
You may have a modem and a router, so you will want to turn both off to reset both of them.
If you can’t get to your modem or router, then you can check your connection on your computer.

Step 1:First right click on the Wifi internet icon in the bottom right of your taskbar
Step 2:Select the ‘network and internet settings’ option
Step 3: Select the network and sharing centre option.

Step 4:Select your Wifi connection, you will then see your ipv4 and ipv6 connectivity,
internet signal quality, speed and how long you have been connected.

Step 5: Next click on Details to see if you have a
working IP address and DNS server.

Step6:ToresetyourIPaddress,clickon
propertiesonthewifistatussection,andselect
theinternetprotocolversion4,thenclickon
properties.

Step7:Select‘UsethefollowingDNS
serveraddress’andenter8,8,8,8(onein
eachsection)inthepreferredDNSserver
address.Thenenter4,4,8,8inthe
alternativeDNSserversection.
Step8:Thenapplythechangesand
remembertorestartyourcomputerforthe
changestotakeeffect.

2. CHECK OTHER WEBSITES
Simplyenteranotherwebsiteaddressatthetopintheaddressbaroropenanothertabinyourinternetbrowser
andgotoadifferentwebsite.
Ifothersitesareworking,thenitcouldwellbeaproblemwiththatparticularwebsite.
3. CLEAR YOUR BROWSER CACHE
Yourbrowsercachestoresthedatafromallthewebsitesyouhavevisited.Thisincludeswhatwebsitesyou
havevisited,passwords,cookies,andyourgeneralbrowsinghistoryonthatwebsite.
Sometimesthecurrentversionofthewebsiteandwhatisinyourbrowsercachearedifferent,andthismay
blocktheconnection,whichmaycausea‘thissitecan’tbereachedtheconnectionwasreset’errormessage.
Youwillwanttoclearallthecategoriesintheclearbrowsercachemenuandmakesurethatyouselectthe
optionfor‘AllTime’becausethiswillclearthecachecompletely.

To clear your browser cache in Google Chrome:
1.On your computer, open Chrome.
2.At the top right, click More More.
3.Click More tools and then Clear browsing data.
4.At the top, choose a time range. To delete
everything, select All time.
5.Next to “Cookies and other site data” and
“Cached images and files,” check the boxes.
6.Click Clear data.
To clear your browser cache in Firefox:
1.Click the menu button. and select Options. …
2.Select the Privacy & Security panel.
3.In the Cookies and Site Data section, click
Clear Data….
4.Remove the checkmark in front of Cookies and
Site Data. …
5.With Cached Web Content check marked,
click the Clear button.
6.Close the about: preferences page.

5. TRY A DIFFERENT BROWSER AND INTERNET
CONNECTION
IfyouhaveotherinternetbrowserslikeChrome,Firefox,SafariorInternetExplorer.Youshouldtrythose
browserstoseeifyoucanaccessthewebsite.
Youcanalsotryadifferentinternetconnection,ifyouareonbroadbandthenswitchtoyourmobilephone4g
connection.Ifyoucanaccessthewebsitethroughthese,thentheproblemisonyourcomputer.
4. CHANGE THE DEVICE YOU ARE USING
Ifyouhaveanotherwayofaccessingtheinterneteitheronyourphone,laptoporiPad.Thenyou
shouldtryandaccessthewebsiteonthose.Ifyoucanaccessthewebsiteononeofyourother
devices,thenyoucanruleoutthewebsiteashavinganissue.

7. EXTENSIONS
Ifthewebsiteworksduringincognitomode,thenyoushouldtrydisablingallyourextensions.Todoso,click
thesettingsiconinthetoprightandgotomoretools,thenextensions.Thensimplyclickthebluebuttonto
disabletheextension.Thentryloadingthewebsiteagainandseeifthatmakesadifference.
6. USE INCOGNITO MODE
Sometimesawebsitewillloadinincognitomodebutwon’tloadinyournormalbrowsingmode.The
reasonforthisisbecausetheincognitomodedisablesalltheplugins,extensions,browsinghistory
whichmightinterferewithloadingawebpage.Ifthewebsiteworkswhenusingincognitomode,
thenitisverylikelysomethingwithintheinternetbrowserliketheextensionsorbrowsercache.
Simplygotothetoprightofyourbrowserandselecttheoptionsmenuandclick‘NewIncognito
Window’.

8. CHECK YOUR ANTIVIRUS AND
FIREWALL SOFTWARE
SometimesAntivirussoftwareblockscertainwebsites,thiscouldbecausetheydon’tthinktheyare
safe,thereisaconflict,ormaybeyouhaveavirusormalwareonyourcomputer.
YoushouldrunafullscanofyourcomputerwithAVGantivirusandmalwareremoveror
Malwarebytes.
Ifthesedon’tfindanythingonyourcomputer,youshoulddisablethembyright-clickingtheiricon
inthebottomrighttoolbarandtryagain(remembertoenablethemagainwhenyouhavefixed‘this
sitecan’tbereachederror’).

9. CHECK YOUR PROXY SETTINGS
WhenyougettheERR_CONNECTION_RESET error,onecommonreasonisbecauseofproxy
settingsifyouareusingalocalareanetwork(LAN)thenyoucouldbeusingaproxyconnection.
Basically,aproxyserverisadedicatedcomputerthatisbeingusedasanintermediarybetweena
serverandcomputers.
Tofindoutifyouareusingaproxyconnection.
Openthecontrolpanel(thecogiconorsettingsonthestartmenuinWindows)andselectNetwork
&Internet.Thenclickon‘Proxy’intheleft-handmenu,andturnofftheoption‘UseaProxy
Server’.

10. DELETE WINSOCK CATALOG ENTRIES
IfyouareonWindowsandyougetthe“ERR_CONNECTION_RESET” problemyoucantrydeletingthe
catalogueentriesinWinsock(WindowsSockets).
WhatWinsockdoesis,itallowsprogramstoestablishconnectionsthroughtheTCP/IPinWindowsbecauseit
containsdatathatprogramsusetoconnecttotheinternet.
Itcreatesanarchiveforentriesthathavebeenestablishedinthepast.Youcandeletethearchivebyusingthe
commandpromptifyouruserstatusonWindowsissettoadministrator.
ToopenaCommandPromptinWindows
PressWindows+Rtoopen“Run”box.Type“cmd”andthenclick“OK”toopenaregularCommandPrompt.
ToopenanadministratorCommandPromptType“cmd”andthenpressCtrl+Shift+Enter
Onceyouhavedonethis,youcantypeintheNetshWinsockresetcommandwhichisnetshwinsockreset
Thenhitentertoexecutethecommand.

12. FLUSH, RELEASE AND RENEW YOUR DNS
Openthecommandpromptandenterthecommands
ipconfig/flushdnsandpressEnter.
ipconfig/releaseandpressEnter.
ipconfig/renewandpressEnter.
11. RESET TCP/IP
OpenthecommandpromptlikeyoujustdidandenterthecommandnetshintIPreset–thiswill
resetyourTCP/IP,remembertorestartafteryouhavefinished.

14. USE MICROSOFT SUPPORT
MicrosofthasaFixWi-FiconnectionissuesinWindowsGuidethiscoversallthecommonsolutionsto
fixingnetworkandinternetissues.YoucanalsogototheMicrosoftForumformorededicatedsupport.
13. TRY USING A VPN
AVPNisavirtualprivatenetwork,thismeansyouareconnectingtotheinternetanonymouslyand
securelyfromadifferentplaceintheworldbycreatingaprivatenetwork.Somewebsitescan’tbeaccessed
fromcertaincountries,sousingaVPNandaccessingthesitefromothercountriesmayfixtheissues.For
example,inordertogetontheAmericanNetflix,youneedtoaccessNetflixfromAmerica.
IfyouwantaVPN,werecommendNordVPNandSurfshark.