How To Make Network Refresh Projects a Success in the AI Era

Presented by Jillian Murphy

1. Network Refresh Success in the AI Era © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential

2. Featured speaker Jillian Murphy Product Marketing Manager © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

3. Agenda 3 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Entering the AI Era What is Assurance? ThousandEyes Solution Assuring the Campus and Branch AI Use Cases 3

4. 4 Network Refreshes are Riskier Than Ever Automation & AI Depend on Visibility User Experience is the New SLA Users expect flawless performance anywhere. Security can’t degrade experience. Gartner: Enterprises are prioritizing digital experiences, not just connectivity. Without end-to-end assurance, automation just accelerates failures. Gartner: 67% of networking activities are still manual. Hybrid work and SaaS are shifting traffic off MPLS to SD-WAN and SASE are the default. Gartner: 65% of new SD-WAN buys will be part of SASE by 2027. The Internet is the New Enterprise Backbone © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

5. © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential AI is reshaping what networks have to deliver AI Mobility Cloud Internet

6. © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 6 Every connection rides on dependencies you don’t control Edge data centers Mobile networks Wireless gateway Cloud providers BYOD Enterprise edge Regional data centers Local ISP Transport Mobile user SaaS provider Factory Cameras & sensors Home office Enterprise HQ Enterprise data center Branch office Cloud provider Is it my CDN Provider? Is it my Infrastructure? Is it my DNS Provider? Is it my ISP? Is it my App? Which Customers are affected? Is it my SD-WAN / MPLS Connection? Is it the Cloud Provider? Is it a Transit Provider? Is it the employee’s home network? Is it the enterprise LAN? Is it the VPN Gateway?

7. New Hardware Better Experiences   How Users Still Feel… What IT Hopes For…. VS Without assurance, a refresh is just new hardware with old blind spots. © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

8. Traditional operations can’t keep up © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential

9. It’s no longer enough to only see your own network © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 9 Internet Service Provider SaaS Cloud Home Endpoint Branch Campus Data Center Device Assure the networks you own NetFlow | Packets | Device Health | Synthetics | BGP | DNS | Cloud Flow …and every connection you don’t.

10. Global Visibility On-Prem | Cisco | 3rd Party © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential The ThousandEyes Advantage Proactive Monitoring Web | Network | BGP | DNS Digital Experience End User | Mobile | IIoT | VoIP Domain Insights Traffic | WAN | Internet | Cloud Assure all the Services & Experiences you deliver Event Summarization Predictive Recommendations Natural Language Query Anomaly Detection & Alerting Cross-layer Correlation Path Visualization AI-Powered Platform Automation | Integrations | APIs

11. 11 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential. For internal use only. One outage. Two outcomes. How assurance makes the difference. 5-hour outage 4 min. disruption 2 h r. downtime vs. Has continuous visibility to its service, which enabled auto switchover to working routes, and minimal customer impact . Lagged in awareness and struggled to identify and respond, leading to significant business loss . Major national BANK A Major national BANK B

12. What is A ssurance ? 12 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

13. Assurance is the promise of an outcome 13

14. Reactive Monitoring Assurance Localize and Diagnose Visualize, localize, and diagnose across every network segment Baseline and Detect Monitor end-to-end digital experience from critical vantage points Mitigate and Remediate Closed-loop actions across digital domains and teams Predict and Optimize Forecast disruptions, optimize path, and plan connectivity and migrations Reactive to Proactive Operations Starts with Intelligence © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential

15. 15 How is Assurance different from monitoring? © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Monitoring Gives you alerts, but you need to figure it out Tells you something is broken Usually limited to single domains (infra, app) Actionable intelligence and recommendations Analyzes performance to prevent breakage Context on how services interact Assurance Monitoring watches for symptoms; Assurance ensures the entire digital experience works as expected by detecting risks before users feel the impact

16. © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. 16 Application availability Service availability Per-office availability Per-office performance Umbrella performance Application performance Assurance Gives You Insights with Context

17. Reduce Support Tickets Accelerate MTTR Quickly Scale Deployment Self-optimize Performance © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential AI Brings Confidence to Enterprise-Scale Assurance Embedded AI Speed, scale, and precision are only possible with AI

18. ThousandEyes Powers Every Stage of Assurance Baseline and Detect Endpoint Insights Mobile Insights Android Cloud Insights Azure Industrial IoT Insights Internet Insights Enterprise Insights Localize and Diagnose Path Visualization Enterprise Traffic Org-wide Views Client-side Views Configuration Correlation Site-wide Views Intelligent PCAP Mitigate and Remediate 3 rd Party Shared Insights Cross Domain Assurance Remediation Workflows Predict and Optimize Predictive Path Recommendation Wireless Channel Optimization Security Policy Validation Capacity Planning & Benchmarking AI-Powered Assurance © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

19. Elevate IT from Operations to Outcomes Assurance helps connects digital experience and network performance directly to business value. Transforming operations from… …R eactive firefighting to proactive prevention Anticipate and address issues before users feel them. …Isolated uptime metrics to service-level impact Connect performance data to what users and the business experience. Align network, cloud, security, and app teams with a single source of truth. …Manual troubleshooting to automated operations Reduce time and effort while improving accuracy. …IT as a cost center to IT as a growth enabler Support digital initiatives with confidence in performance and scale. …Siloed visibility to shared context © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

20. How does it work? 20 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

21. 21 We generate our own synthetic traffic (Cloud, Enterprise and Endpoint Agent) We passively gather data from the client (Endpoint Agent), network devices (Device Layer), and NetFlow (Traffic Insights) Integrate cloud provider telemetry and external network intelligence (Cloud Insights, BGP) We generate contextual insights with cross-layer analysis, historical, and AI-powered event correlation No packet captures How Do We Do It? © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Internet LAN Remote worker Application

22. Lightweight SaaS Deployed Agents 22 Cloud Agents “outside-in” Managed by ThousandEyes Installed in 268 cities and 66 countries around the world Broadband ISPs Cloud providers (AWS, Azure, GCP, Alibaba) Webex DCs Enterprise Agents “inside-out” Install them in your offices On Cisco devices, as VMs, Docker containers, Intel NUC appliances Perform active application and network performance monitoring Endpoint Agents “inside-out” Install them on your employees’ computers (Windows & macOS) Perform active application and network tests Passively collect performance data ( WiFi metrics, CPU, …) © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

23. Network Visibility for any network (Home, Enterprise, Cloud, DC) Seattle, WA Paris, France Chicago, IL WFH & SD-WAN Networks Cloud-based Network Services Hybrid Cloud & SaaS Infrastructure CDN Branch Office Remote Worker VDI Wireless Network Wireless Gateway Mobile Networks Local ISP VPN Cloud Proxy SWG ISP Transit Providers Cloud Providers Internal Apps Web Apps SaaS Apps Datacenter Infrastructure Direct Connect SaaS Onramp DNS

24. 24 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Application Experience Transaction scripting, page load, waterfall, experience scores HTTP/DNS Server HTTP Availability, response time, throughput Scope and Domain Geo, HTTP phase, errors Network Metrics Packet loss, latency, jitter VPN loss, latency LAN, WiFi metrics Path Visualization Hop-by-hop; multi-point; bidirectional; underlay & overlay Metrics and data per hop Integrated Outage Detection BGP Monitoring Reachability, path changes, updates Most correlated visibility in one view

25. 25 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential Macro- to micro-level insight on users’ digital experience ThousandEyes Offering Use Case Visibility Context Visibility Detail Global carrier and application visibility SaaS and ISP health High Low Regional visibility Customer and employee digital experience Enterprise network visibility Cloud/SaaS/Enterprise networks End user visibility Hybrid worker Low High Internet Insights End-user Vantage Points Enterprise Vantage Points Cloud Vantage Points

26. 26 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Many use cases. One Thousand Eyes. ThousandEyes Network Assurance platform HYBRID WORK SAAS APPS COLLABORATION SECURE ACCESS WIFI CORE NETWORK VPN (HEADEND) SD-WAN / WAN WIFI ACCESS Multi-vendor HYBRID CLOUD DC ROUTING DC SWITCHING CLOUD NETWORK CLOUD SERVICES Team-specific views + common operational language to collaborate and share information One experience One UI One instance for organization-wide use cases Vendor-neutral and seamless with Cisco FSO OPENTELEMETRY SASE SD-WAN SSE INTERNET / SP Cisco Webex Cisco Secure Client Meraki Duo Meraki SD-WAN Catalyst SD-WAN Catalyst Switching Meraki SD-WAN Catalyst SD-WAN Cisco Umbrella Cisco Nexus Cisco Cisco AppDynamics Multicloud Defense

27. Assuring your refresh 27 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

28. With Cisco, Assurance is built-in 28 Cisco Switching Cisco Routing / SD-WAN AI-driven Intelligence + integration Cisco Desk Series Cisco Secure Client / Access Cisco Phones PC & Mac Devices Cisco Room Series Cisco Wireless © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential. For internal use only.

29. Test What You Own  by testing infrastructure — devices, APs, switches — to stop repeat issues from being misdiagnosed. See What You Don’t by simulating user journeys — from authentication to SaaS like Zoom or O365 — to pinpoint whether slowdowns are yours or the provider’s. Troubleshoot in One View by unifying insights across domains in one platform to cut resolution time and end finger-pointing. Closing the Campus Experience Gap End-to-end visibility for a seamless campus experience, every time. ThousandEyes Endpoint Agent for end user computers and mobile devices: see Wi-Fi conditions, device health, and app experience exactly as users do. © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential. For internal use only.

30. Stop Guessing the Branch Experience ThousandEyes Cross-Domain Assurance on Meraki unifies infrastructure and app visibility in one dashboard. Know if Apps Are Reachable by testing SaaS and internal apps from the branch to validate availability and performance. See Which ISPs are Reliable by measuring branch-to-provider performance to spot patterns in latency, loss, and outages. Understand Policy Impact by tracking how SD-WAN and SASE rules shape application paths and affect users. Understand branch performance without the blind spots.

31. 31 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Dashboards ThousandEyes Dashboards correlate test results in an easy-to-read format for your operations teams and stakeholders Dashboards can be embedded in other platforms and scheduled to be sent on a daily, weekly, or monthly basis Easily view Hub and Branch SD-WAN health with in-depth view of overlay, underlay, and site performance to applications Dashboard Reference: https://docs.thousandeyes.com/product-documentation/dashboards/using-the-dashboard

32. Building Resilient Networks in the AI Era 32 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

33. API Monitoring Purpose-built test for monitoring web APIs  Wizard based configuration with Steps, Parameters and Assertions API View layer More powerful than an HTTP Server test Multi-step with chaining Credentials Repository for auth Additional HTTP methods Easier / less complex than a Transaction test No need to write Javascript !

34. End-user experience for inferencing is degraded Data Center Response greater than 30 seconds! Chatbot App Embedding model Vector DB LLM Re-ranking Model 1 2 Query 3 API Retrieval Response … 4 5 Top K ch unks API test Web transaction t est … Endpoint monitoring AI ENTERPRISE

35. AI-guided troubleshooting with explainability—fast root cause across any network Instantly diagnose and resolve issues across Cisco platforms Automate troubleshooting workflows for efficient, streamlined network management Transform vast amounts of networking data into clear, concise, and actionable insights AI Assistant © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 35 Streamlining Assurance with AI Assistant New!

36. ALPHA | OCTOBER AI Canvas Collaboration across multiple users (NetOps, SecOps and execs) Troubleshooting and execution across multiple domains Built on the foundation of the Deep Network Model

37. Wrap Up 37 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

38. Unlocking Tangible Economic Value End-to-end visibility AI-driven intelligence Closed-loop operations 274% Return on Investment by year three <6 Payback in less than 6 months 60% Faster MTTI for disruptive incidents by year three, resulting in improved revenue assurance 88% Fewer FTE-hours spent per incident by year three, improving ITOps and NetOps productivity 38 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential

39. An Assurance Strategy that Meets Your Business Where You Are On prem Hybrid Cloud © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential End-to-end Visibility  | AI-driven Insights | Closed-loop Operations

40. SD-WAN Underlay view   Overlay view IaaS/Cloud: Application hosted on AWS showing packet loss 40 Customer DX DNS: UltraDNS Outage App Synthetics: Microsoft Teams Chat Outage (Transaction test) End User: Conference Internet Provider outage causing website/app issues Collaboration ISP Packet Loss AST   ISP High Latency AST VPN/SASE Visibility   Our Demos ThousandEyes in action Cloud & Application Workforce Connectivity © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Network & Infrastructure

41. 41 Next Steps Collectively powered visibility Actionable visibility into digital experiences based on billions of daily measurements Seamless insights for all environments Comprehensive vantage points within public, private, Internet, and endpoint environments Built for collaboration Common operating language between providers and third parties Explore how ThousandEyes can transform your digital experiences Set up tests to see your applications and networks from the perspective of your users 15-day free trial www.thousandeyes.com/trial Get Started Get a POC assessment Schedule a workshop on your use cases Deep Dive Easy setup and rapid ROI © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

42. 42 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential