how to make telephone handling in the office.pptx

pemaparan tentang penanganan telepon

1. TELEPHONE HANDLING By : Ayu Ismatul Maula , M. Sos

2. When you answer the phone at home, what do you say? Then, how the people answer the phone at work? Say the phone numbers in English: a. 085640830269 b. 0218467720 Then, say your fixed number and/or your mobile phone number.

3. RECEIVING CALLS ( Menerima Panggilan )

4. Answering at a Switchboard / in an Office / at a Private Number Good morning, Montreal supplies. May I help you? Hello, Lion Restaurant. Can I help you? Good afternoon, Roland Scott, speaking Hello, 88675932

5. Requesting Identity Who’s calling, please? May I ask who’s calling? Who’s speaking, please?

6. Asking The Caller to Hold Hold the line, please. I’ll see if he’s in Hold on, please. He’s coming now Just a moment, please. She’ll be with you right away One moment, please. I’ll see if he’s free He’s speaking on the other line. Will you hold?

7. Connecting to The Caller I’ll connect you with the manager I’ll put you trough to the manager It’s ringing for you You’re trough. Go ahead

8. The Person Being Called is not in I’m sorry; the manager is out at the moment I’m terribly sorry. Mr Hotman is away on business right now He is not in the office now, but he’ll be back at 4 o’clock

9. Taking Messages Can I take a message? Can I give him a message? Can I have a message?

10. MAKING CALLS (MEMBUAT PANGGILAN)

11. Requesting a Particular Person or Service May I speak to Mr. Bates, Please? May I speak to the manager, please? May I have the Account Department, please

12. Identifying Yourself This is Mr. Delano's secretary This is Pierre Humphrey I'm calling on behalf of Mr. Humphrey

13. The Person You are Calling is not in Could you tell me when he’ll be back? Do you know what time she’ll be back?

14. Leaving a Message Yes, could you tell him to call me back? Yes, tell her that I call. This is Rita No, thanks. I’ll call back later No, thanks. It’s not urgent

15. Example Dialogue 1 Dina is calling her friend. Robin at the other room, in the some Office Dina : Hello, is that Robin? Robin : Yes, who’s speaking? Dina : Dina. Can you help me? Robin : Yes, certainly Dina : I don’t find the receipt you gave me yesterday Robin : I’ll come to you in a minute

16. Example Dialogue 2 Someone to see Mr. Lubis , the general manager Caller : Hello, May I speak to Mr. Lubis ? Secretary : Who’s calling please? Caller : Andy Wibowo , is he in, please? Secretary : He isn’t in the office, sir. Would you like to leave a message? Caller : No, thanks Secretary : Would you call back later? Caller : Yes, I will

17. TUGAS Membuat dialogue dengan teman satu meja , minimal 10 baris dan memasukkan point dari receiving calls juga making calls . Tentukan tema dialogue yang akan dibuat .

18. Aziz : Good afternoon, is this superindo ? Latifah : Good afternoon, yes this is superindo , can I help you? Aziz : I want to buy frozen nugget and frozen meatball, is there? Latifah : I’m sorry, can I know who is speaking please? Aziz : I am Aziz, I am from Lembur . Latifah : Okay, hold the line please, I will check it first. Latifah : Okay Mr. Aziz, your request is on the way, please wait for it. Aziz : Okay, tahnk you.

19. Aziz : Good afternoon, is this superindo ? Latifah : Good afternoon, yes this is superindo , can I help you? Aziz : I want to buy frozen nugget and frozen meatball, is there? Latifah : I’m sorry, can I know who is speaking please? Aziz : I am Aziz, I am from Lembur . Latifah : Okay, hold the line please, I will check it first. Latifah : I am sorry Mr. Aziz, your request is not in, would you like to change it? Aziz : oh, not, I will not change it. Okay thank you for your respond. Latifah : your welcome Mr. Aziz

20. Sometimes, there may not be anyone to answer the telephone and you will need to leave a message. Make sure that the person who should receive your message has all the most important information he/she needs. Your name, The time, the reason for calling, and your telephone number

21. Thank You