how-to-order-flex by Cisco and salesconnect

Description in how to order flex

1. © 2024 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Updated: June 2024
Flex 3.0
How to Order

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Ordering Flex 3.0
Make sure you have:
•Flex 3.0 Ordering Guide
•Flex 3.0 Data Sheet
•Flex 3.0 Offer Overview deck
•Flex 3.0 FAQ
Other available resources:
•Collaboration Offer SalesConnect page
•Webex Suite Ordering Guide
•Webex Suite How to Order

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Contents
01Buying Models & CCW Overview
02Webex Suite
03Customer Experience Essentials
04Enterprise Agreement
05Active User
06Named User
07Options & Add-ons
08Education
09Provisioning

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Buying Model Options &
CCW Ordering

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Enterprise Agreement
Everyone
The Enterprise Agreement (EA) buying model covers
all Knowledge Workers (KW) in an organization and
allows for 15% growth (20% for meeting and calling). A
minimum of 250 KW are required.
Features and benefits of Flex Enterprise Agreement
include:
•Single EA tier: Webex Suite, Customer Experience
Essentials, Calling, or Meetings.
•Many choices for add-on features.
•Programmatic ramp for Webex Calling.
•Customer Experience Essentials.
Enterprise AgreementList (USD)Product ID
Webex Suite EAWebex Suite EA$17.25A-FLEX-EA-SUITE
Dedicated Instance*$4800A-FLEX-DI-SUITE
Customer Experience
Essentials
Customer Experience
Essentials - EA$60A-FLEX-WCE-E
On-PremisesProfessional$7.50A-FLEX-EAPL
Webex Calling
Webex Suite$21.75A-FLEX-EA-MCL
Professional$13.25A-FLEX-EACL
Dedicated Instance*$4800A-FLEX-DI-EA
MeetingsMeetings$14.75A-FLEX-EAM
Example
*A single Dedicated Instance may be selected with 1000 &
above knowledge workers (KWs) at no additional cost.

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Active User
Teams and departments
The Active User (AU) buying model is a usage-based
subscription for meetings that allows customers to
purchase meetings entitlements according to adoption,
and closely track the return on your investment. With
Flex Plan 3.0, subscriptions can be purchased for a
minimum of 40 Active Users.
Features and benefits for Meetings AU include:
•Single AU tier for Meetings.
•The ability to scale and adopt Webex Meetings per usage.
•Pro Pack entitlement included.
Active UserList (USD)Product ID
Meetings$22.00A-FLEX-AUM
Example

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Named User
Individuals, teams and departments
The Named User (NU) buying model is a per-user
subscription that enables customers to provide
Meetings and/or Calling services for individuals, teams,
or departments and to add additional named users as
adoption grows. Entitlements can be purchased per
user with no minimum (5 minimum for Webex Meetings
Package). No growth is included.
Features and benefits for Calling NU | Meetings NU
include:
•NU Calling offers with pricing in three tiers: Professional,
Enhanced/Standard, and Access.
•Better-together pricing for users of both Cisco Meeting and
Calling.
•Customer Experience Essentials.
Named UserList (USD)Product ID
Webex Suite NUMeeting + Calling$23.50A-FLEX-NU-SUITE
Customer
Experience
Essentials
Customer Experience
Essentials $60*A-FLEX-NU-WCE-E
On-Premises /
Webex Calling
Professional$7.00A-FLEX-NUPL-P
Enhanced$4.75A-FLEX-NUPL-E
Access$2.50A-FLEX-NUPL-A
Professional$12.50A-FLEX-NUCL-P
Standard* $10.65A-FLEX-NUCL-S
Enhanced$7.50A-FLEX-NUCL-E
MeetingsWebex Meetings$20.00A-FLEX-NUM-MC
Meetings Suite$53.00A-FLEX-NUM-EE
Example
*US & Canada only

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Terms and Conditions.
On the righthand side, click
“Edit” to adjust your terms
and conditions.
•The requested start date
must be within 90 days of
order submission.
•Default renewal term is
36 months.
•Payment terms options
are prepaid for the full
initial term, monthly, and
annual billing.
CCW
Ordering

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Support Options.
Confirm the support
needed for the
subscription. Basic is
automatically selected, if
other is required select
“Swap”.
CCW
Ordering

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Enter the ATO: A-FLEX-3
and Select Options.
CCW
Ordering

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CCW Ordering
Webex Suite
See our How to Order guide for step-by-step
screenshots to order Webex Suite EA and Webex
Suite NU.

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Under Webex Suite, you
have the option to select
Webex Suite Enterprise
Agreement (EA), or Webex
Suite Named User (NU).
•Webex Suite EA requires a
minimum KW count of 250
•Webex Suite NU requires a
minimum of 5 users
•Note: Package options are
not required to be selected
if Webex Suite Options is
selected
CCW
Ordering

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Customer Experience
Essentials
See our How to Order guide for step-by-step screenshots
to order Customer Experience Essentials EA and Customer
Experience Essentials NU.

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Webex Customer
Experience Essentials is
available standalone in EA
and NU, as well as a mixed
deployment.
•If ordering mixed
deployment for EA, it can
only be ordered/combined
with other EA selections
(i.e. Webex Suite EA)
•If ordering mixed
deployment for NU, it can
onlybe ordered/combined
withother NU selections
(i.e.Webex Suite NU)
See How to Order Customer
Experience Essentials for details.
CCW
Ordering
Overview
Enterprise Agreement mixed deployment example

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CCW Ordering
Enterprise Agreement

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EA.
Select Enterprise
Agreement – Product
Choices and select product
choice
•EA requires a minimum of
250 KWs.
CCW
Ordering

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EA Meetings.
Select Enterprise
Agreement and enter your
KW count (minimum of
250).
CCW
Ordering

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EA Webex Calling.
Select Calling EA and
choose Webex Calling.
If dedicated instance is
required, enter quantity.
•Minimum 250 KWs required
for EA
•Minimum 1 quantity
required for Dedicated
Instance
CCW
Ordering

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Select a Cisco-based, fully redundant dedicated
cloud instance for Unified Communications
Manager, compatible with Webex Calling and
enhanced by Webex services. This option supports
legacy Cisco endpoints, local survivability, and
crucial business integrations.
•Activated from Control Hub, set up varies by location.
Customers can choose between shared and private
platforms to suit their business requirements when
setting up Webex Calling for users.
•Available for purchase as an add-on for both EA or NU
buying models or as a standalone option.
Webex Calling –
Dedicated Instance
Single Global Platform
Dedicated InstanceMulti-tenant
Customer Requirements
Standard Specialized
Shared MicroservicesInfrastructureSecurity AI

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Enhanced Survivability for
Webex Calling – Dedicated
Instance
An on-premises virtual app connects to a remote UCM
cluster, allowing devices to register and maintain call
functions and integrations if the cloud goes down.
Enhanced Survivability provides high density
survivability: support of approximately 10,000 devices
per node, for up to 8 remote nodes that can be
connected to a DI cluster, managed from the cloud.
Offered as a regional add-on with Webex Calling
Dedicated Instance.

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EA On-Premises Calling.
Select Calling EA and
choose On-Premises. For
On-Premises Calling,
default will be smart
license.
●It is strongly recommended that only version 15 is considered.
●Classic Licensing is now end of sale. This selection is only available for existing subscriptions.
Calling

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EA Mixed Calling.
Select Calling EA and
choose both On-Premises
and Webex Calling, enter
quantities.
•For On-Premises Calling,
default will be smart license.
•Calling KW count will
automatically total based on
Calling Deployment Choice
quantities.
Mixed
Calling

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CCW Ordering
Active User

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AU Meetings
Select Active User and
enter your user count.
(minimum of 40).
•Meetings AU requires an
entry of the total number of
Knowledge Workers
needed for the customer
entity to enable with Cloud
Meetings.
•Meetings AU, when
purchased with Enterprise
Agreement Calling, will have
the Knowledge Worker
entitlement set at the
Enterprise Agreement
Calling Knowledge Worker
value.
CCW
Ordering

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CCW Ordering
Named User

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NU Meetings
Select Named User –
Product Choices.
•Under Named User,
select Meetings NU.
•Make selection between
Webex Meetings
Package and A la carte.
•If selecting A la carte,
additional choices will be
available.
CCW
Ordering

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NU Webex Calling
Choices:
•Professional
•Standard: (US & Canada only)
•Workspace for Common Area
CCW
Ordering

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NU On-Premises Calling
Choices
•Professional
•Enhanced
•Access
CCW
Ordering

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NU Mixed Calling
Select Named User –
Product Choices.
•Under Named User, select
Calling NU and select
Calling Deployment
Choices.
•Based on your deployment
choice, select from the
additional choices.
CCW
Ordering

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Options & add-ons

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Audio options and add-
ons.
CCW
Ordering

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Audio Options
•A selection from Audio Options is required when Meetings
is ordered. Webex Audio is not offered, available, or sold
on a standalone basis.
•Webex Audio supports flat-rate audio subscription plans,
including Toll Dial-In, CCA-SP, or VoIP only.
•Additional flat-rate options for Bridge Country Call Me / Call
Back, Bridge Country Call Me / Call Back + Toll-Free, and
Global Call Me / Call Back are available for purchase in
addition to Toll Dial-In.
•Competitively-priced Committed and Uncommitted rated
audio may also be added on to Toll Dial-In and the flat-rate
options.
•Unlimited VoIP is included for the Webex service, except as
noted in https://cs.co/geos .
•Webex Edge Audio is included when Meetings Toll Dial-In
or CCA-SP User + VoIP Audio is selected.

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Cisco Calling Plans (with
PSTN).
Add-on to Webex Calling
(at least 1 Webex Calling
license must be
purchased).
•Partners and customers can
order outbound calling
plans, telephone numbers
and inbound toll-free
numbers directly from Cisco
with their existing numbers
ported to the Cisco network
via Control Hub.
•Managed natively from
Control Hub and are billed
for by Cisco (through
partners).
CCW
Ordering

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Details: Cisco Calling Plan
Partners and customers get Webex calling services and support from one provider, with easy trials and setup. Cisco Calling Plans,
available via CCW or Control Hub, include various products and services.
•Outbound Calling Plans (OCPs) to make unlimited calls within those countries where Cisco Calling Plans is available (subject to
Limitations of Use policy)
•Committed OCPs are purchased via CCW and match the length of the Webex Calling subscription. Each Cisco Calling Plan customer
needs at least one OCP. Costs are based on the price, amount, and billing period, with partial charges for mid-month purchases.
•Uncommitted OCPs are ordered through Control Hub and have a higher price than committed OCPs, but no long-term commitment
is required. Charges for uncommitted OCPs are calculated by multiplying the price, quantity, and per-day rate. The quantity of
uncommitted OCPs is the number of OCPs provisioned in Control Hub exceeding the number of OCPs purchased in CCW.
•Telephone Numbers (TNs) for incoming calls are managed through Control Hub. Costs are based on the price, number of TNs, and
daily rate. TNs also allow for emergency service address registration and caller ID name setup.
•Inbound Toll Free (IBTF) numbers for the US and Canada are set up via Control Hub. Costs include a base fee per number with 250
minutes, a one-time setup charge, and an additional per-minute fee for any minutes over the included 250.Charges for international
calls are calculated by multiplying the per-minute originating country rate for the destination country and number of call minutes.
International calls are billed in the month following usage.
•Cisco Calling Plan Services are serviced by the Cisco affiliates authorized to provide them.

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Cisco Calling Plans Authorized Affiliates
Service to countryCisco affiliate authorized to provide Calling Plan
Services
United States BroadSoft Adaption, LLC
Canada Cisco Systems Canada, Co.
United Kingdom, France, Germany, Ireland, Belgium,
Finland, Denmark, Sweden, Luxembourg, Lithuania,
Greece, Poland, Switzerland, Netherlands and Italy
Cisco International Limited
Australia Cisco Australia
Learn more in the Cisco Calling Plans Seller and Partner FAQ.

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Webinars, Meetings, and
Events Options and add-
ons.
CCW
Ordering

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Featured Webinars, Meetings, and Events options and
add-ons
Add-onDetails
Network-based recording
storage
•NBR Storage of 1 GB per user is included with both Meetings EA and NU buying models.
•5 GB per Active User is included in the Active User buying model.
•Additional storage can be purchased and is sold in 500-GB and in 100-GB increments.
•Available for Meetings and Calling.
Webex Assistant
•Webex Assistant interacts with you to help with note taking, action items, reminders, closed captioning and more, all controlled by voice
command.
•Included for all Webex meetings customers, does not require separate selection.
•Webex Assistant is supported on Webex Meetings software version 40.6 or higher.
Real-time Translation and
Transcription
•Real-time Translation and Transcription is the ability to translate English in over 100+ languages natively within Webex.
•Webex Assistant and Real-time Translation and Transcription licenses need to be assigned to users for the translation feature to be used.
•Real-time Translation and Transcription is available as an add-on for Meetings EA or NU buying models or as a standalone option.
•Real-time Translation AU is only available with Webex Suite EA. There is a minimum quantity of 40 users, and is entitled based on KW count.
Content Management•Provides auto record functionality with unlimited storage. The default retention is one year. More information around retention policy can be
found here.
Webex Webinars
•Enables highly interactive webinar and webcast experiences for customers. With Webex Webinars, customers can scale from small to large
organizations, gain insights on events, and engage with their audience through a feature-rich solution. Webex Webinars is purchased using the
Named User (NU) buying model. Includes:
•Single-tier Named User licensing.
•Pro Pack included for all users Up to 100,000 capacities.
•Webex Assistant included.
•Webex Messaging included.
•Webcast mode for Webinars 3000 and above.
•Add-on NBR storage.

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Featured Webinars, Meetings, and Events options and
add-ons
Add-onDetails
Webex Instant Connect –
Standard / Enhanced
•Webex Instant Connect is a WebRTC (browser) based solution that powers multi-party video visits.
•It can be used as a standalone application or can be integrated via API in an existing application.
•Primarily used by healthcare customers to drive telehealth and virtual rounding (device integration) use cases. It also connects natively with Epic
HER.
•Please select the Webex Instant Connect with EPIC box after entering Webex Instant Connect Enhanced Quantity if you are integrating
Instant Connect with Epic and need Connection and Disconnection status messages in the Epic App.
•It can also work for any use case that needs browser-based meetings without a need to authenticate participants - eg: multiple use cases in
Financial Services and Government. For more information, please visit the online pageand data sheet..
•This offering cannot be purchased without cloud-based Meetings licenses (sold separately).
Webex Events
•Additional Event App External Attendees, sold in 250 external attendee annual increments.
•Additional Streaming Hours, sold in 1,000 streaming hour annual increments.
•Additional Lead Retrieval Licenses, sold in 10 annual exhibitor license increments.
•The full annual quantity of External Attendees, Streaming Hours, and Lead Retrieval Licenses will be added to the Suite EA subscription
regardless of the timing of order, and the full annual quantity will be reloaded on each anniversary of subscription service start date.
•Webex Events add-ons are available when Webex Suite EA is purchased.

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Production Assist –
formerly Webex Event &
Lifecycle Assist add-ons.
Premises and Hosted
Software Choices add-
ons.
CCW
Ordering

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Production Assist
Provides services via assigned Cisco resource to assist with Cloud Services to conduct Webex meetings, trainings and
webinars.
•Customer’s personnel must be available during the services.
•Each assist package is further described in the order and the confirmed reservation.
•Reservations are required. Requests for reservations are not confirmed until the Production Assist Services team
sends a written confirmation.
•Additional charges apply to add-on services. In the event of cancellation of a confirmed reservation by customer,
cancellation fees may apply.
•All charges for Production Assist are billed upon the completion of the assist service. This will be billed on a separate,
monthly invoice.
Upon selection, all Production Assist options will be listed on the order. The Webex Production Services team will
discuss the event size and any extra needs with the customer. Production Assist has taken over the old Webex Assist
and Lifecycle Services, and should be used for all new, updated, or renewed subscriptions. It will be the default
selection in CCW.

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Production Assist Options
Technical Monitoring AssistStandard AssistPremium AssistPremium Plus Assist
Available for all capacities 0-
100k
Available only for webinars 0-
5k attendees
Available for webinars 0-10k
attendees
Available for all capacities 0-
100k
Includes:
•Webex Space and assigned
technical monitor for the
scheduled duration
•Technical monitoring during
event
•Technical monitoring report Post
event
Includes:
•Webspace meeting planning.
•30 min host call 1 week prior to
event.
•30 min prior to event, pre-
conference
•Live in event support.
•Registration and attendance post
event reporting.
•Q&A results post event.
•Recording.
Includes:
•Webspace meeting planning
•1 hour consult (2-3 weeks prior
to event).
•1 hour dry run (2-3 days prior to
event).
•30 min prior to event, pre event
conference.
•Live in event support.
•Registration and attendance post
event.
•Q&A results post event.
•Event recording
Includes:
•Webspace meeting planning.
•Webex Space and assigned
technical monitor for the event
duration.
•1 hour consult (2-3 weeks prior
to event).
•1 hour dry run (2-3 days prior to
event).
•2 hours additional planning time.
•30 min prior to event, pre event
conference.
•Live in event support.
•Technical monitoring during
event.
•Registration and attendance post
event.
•Q&A results post event.
•Event recording.
•Technical monitoring report Post
event.
Note: Cisco will bill the customer for each additional hour of event time past the first hour of the event.
Note: When adding extra event time to any Assist offering that includes Technical Monitoring (stand alone or Premium Plus Assist) two add-ons are required for Technical Monitoring Engineer and
one for Producer.

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Production Assist services are enabled – what’s next?
1.Once Production Assist SKUs are enabled on the customer subscription, the customer can begin requesting
Production Services for their Webex Meetings, Trainings, or Webinars.
2.To submit a request for Production Assist services, refer the customer to the Smartsheet form.
3.Questions about the schedule or producer availability can be directed to [email protected].
The selection of Production Assist is a usage service and is only billed when the service is completed.
Cancellation policy:
•More than two weeks prior to the event date: no fee.
•Less than two weeks to two days prior to event date: $100 cancellation fee.
•Less than two days prior to the event date: 100 percent of the total cost for the event.

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Calling options and
add-ons.
CCW
Ordering

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Featured Calling options and add-ons
Add-onDetails
Webex Calling local
gateway
•For Webex Calling deployed with a value-added reseller or service provider that chooses to use Cisco Unified Border Element (CUBE) to
terminate a premises-based SIP trunk, this option may be selected to get the Redundant Trunk licensing equivalent to 50 percent of the KW
count or Named User Count.
•This deployment option will require the purchase of CUBE hardware and platform licensing.
Webex Attendant Console
•Webex Attendant Console is a next generation client that will address the needs of front office operators and receptionists who handle large call
volumes.
•Benefits:
•Provides a better attendant experience, with a modern user experience.
•Provides visibility into incoming calls, calls waiting, call queues, parked calls, presence information, call control features and key calling
KPIs.
•Delivered through the Webex App.
•Available as Webex Calling add-on or as a standalone option for other offers (ATOs) with Webex Calling.
Webex Go
•An add-on license to Webex Calling and extends your Webex calling number to your mobile phone.
•It is available in the United States and United Kingdom for Webex Calling multi-tenant users only.
•Learn more in our Webex Go FAQ.
Webex Go Mobile
Operator
•Only available in the United States should only be purchase if you have an AT&T business mobile plan and wireless numbers you want to
provision for Webex Calling Subscribers.
•Elevates the mobile number to become the Single Number Identity across all provisioned Webex Devices for the subscriber.
•Webex Control Hub Admins now have the new Webex Calling PSTN option to provision new number type " Mobile Numbers" in any location
where Webex Go with Mobile Operator solution is supported.
Webex Setup Assist for
Webex Calling
•A migration and implementation service for partners to include on all Cloud Calling opportunities.
•It is available as a purchasable option for EA and NU buying models for cloud only deployments.
•Learn more in our Webex Setup Assist for Webex Calling FAQ.

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Featured Calling options and add-ons
Add-onDetails
Cisco Unity Connection
Enhanced
•Access voice messages the way you prefer – whether from an IP phone, mobile phone, web browser, email client, or a desktop client such
as Cisco Jabber.
•EA entitlements are included for 120% of the Knowledge Worker Count.
•Unity Connection mailbox entitlement is included with each NU Professional license. Additional entitlements can be purchased for both EA and
NU buying models for on-premises, standalone and Webex Calling Dedicated Instance deployment models.
SpeechConnect for Cisco
Unity Connection
•A speech-enabled automated attendant for the enterprise.
•Available to select at no additional cost for up to 250 ports in both EA and NU buying models for on-premises, and Webex Calling Dedicated
Instance deployments.
SpeechView Standard for
Unity Connection
•A computer-assisted speech-to-text application for Unity Connection.
•Available as an add-on for both EA and NU buying models for on-premises, and Webex Calling Dedicated Instance deployments.
Webex Cloud Connected
UC
•Cloud Connected UC (CCUC) is an efficient, cloud-based, managed services product for an on-premises or Hosted UCM deployment. It
provides a centralized cloud-based tool for analytics, certificate management, upgrades, and troubleshooting.
•View the Webex Cloud-Connected UC overview video or the Cisco Cloud Connected UC FAQ for more information.
Communications Manager
Express (CME)
•Simplifies the transition from legacy telephony to unified communications and collaboration for branch offices and retail environments. CME is a
customizable solution that is affordable, simple to deploy and scalable.
•Available as a standalone option or as a calling add-on.
On-Premises Cisco
Unified Attendant Console
(CUAC)
•Available with Calling EA or NU buying models with on-premises and/or partner-hosted deployments and can also be purchased as a
standalone option.
•CUAC Standard (per server license), CUAC Advanced (per user licenses), and/or CUAC Advanced High Availability (HA) (per service license)
may be selected.
•CUAC software is available for download athttps://www.cisco.com/go/ac
•CUAC license activation codes are provided via eDelivery. These are available to the customer at any point in time, including at the initial order
or through a change/modify order.

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Featured Calling options and add-ons
Add-onDetails
Firmware migration
(enterprise to multiplatform
phones [MPP]) for Webex
Calling
•Webex Calling customers on Cisco Collaboration Flex Plan can now self-serve to upgrade their eligible IP phones to multi-platform firmware,
effectively enabling Webex Calling call control. For more information, please visit End-of-Sale and End-of-Life Announcement for the Cisco
Enterprise Firmware A-FLEX-E2MPP.
•Customers and partners who are using Cisco IP Phone 7800 and 8800 series can migrate their eligible phones to Multiplatform Phone (MPP)
firmware for use with Cisco Webex Calling, using a new, simple online tool. For detailed instructions, reference this link for a step-by-step
process.
Webex Calling Migration
Support
•Webex Calling migration includes the ability to retain reactive, Basic-level TAC support and licensing entitlement on an existing on-premises
deployment while migrating to the cloud. Migration entitlement is included for 6 months with 12 month subscriptions and eighteen months with
36 month subscriptions. This support is provided by the inclusion of A-FLEX-P-CALL in Webex Calling orders.

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Webex Calling Private Network Connect
Customers can link their private network to Webex Calling using a partner's cloud connection or their own direct line.
The partner option uses a VLAN and bandwidth from the partner's link to Webex Calling, needing a license for each
VLAN. Direct connections are bought based on speed: 1GB or 10GB.
Contact your partner or account team for pre-qualification prior to ordering. For Onboarding questions, please reach out
to [email protected].
Private Network Connect OptionsBandwidth
Partner Network Connect 50Mbps, 100Mbps, 200Mbps, 500Mbps, 1Gbps, 5Gbps
Customer Direct Network Connect1Gbps, 10Gbps

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Webex Platform add-ons.
CCW
Ordering

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Featured Platform options and add-ons
Add-onDetails
Webex App•Webex Messaging is the preferred messaging option with the Webex platform.
•Webex Messaging is included with Calling, Meetings, and available standalone as an add-on.
Extended Security Pack
Options
•Extended Security Pack
•Extended Security Pack with Duo Essentials
•If customer currently has an active Duo subscription, Extended Security Pack with Duo Essentials is not needed. Please select Extended Security
Pack option.
•Available as an add-on to Calling, Meetings, and/or Messaging add-on users.
Cisco Jabber•If you are still using Jabber as your primary messaging option, you may select Jabber in addition to the included or add-on Webex messaging.

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Additional add-ons.
CCW
Ordering

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Other options and add-ons
Add-onDetails
Video Device Registration
•Ability to register Cisco video devices purchased upfront as well as Hardware as a Service to either the Webex cloud or on-premises.
•Both on-premises and Cloud video device registration entitlements are available to add-on to Meetings or Calling and available standalone.
•Cloud video device registration includes the ability to add Webex Calling licensing to enable outbound dialing via PSTN.
Edge Connect
•For those customers that would like to connect with Webex Calling directly using Equinix Fabric.
•Provides dedicated, managed, Quality-of-Service (QoS)-enabled IP link from the customer’s premises to the Webex Cloud through direct peering,
leading to better and faster Webex meetings powered by the Cisco Webex backbone.
•It is available for purchase as an add-on to the dedicated instance through both EA and NU buying models.
•Webex Edge Connect is available in six bandwidth capacities – 200Mbps, 500Mbps, 1Gbps, 2Gbps, 5Gbps or 10Gbps options.
•Within the region, customers can combine capacities to build the desired peering capacity.
•Example: if a 7Gbps bandwidth connection for a location within the APAC region is required, select 5Gbps and 2Gbps to create a combined
7Gbps link. However, only a single capacity can be used at any single location if HA or Geo-Redundancy is required. Select the capacity
required and enter the quantity needed. Based on the peering location(s) selected, the capacity option(s) will be displayed by peering
location.
•There is an option to select Redundancy peering links, same capacity as the selected peering link. They will auto expand based on the quantity of
the peering links ordered and in the peering region.
Cisco Expressway
•The Cisco Expressway Series works as part of the Cisco Unified Communications Manager product family to provide access for mobile, desktop,
and fixed clients.
•Cisco Expressway is available to add-on to Meetings or Calling and available standalone.
Cisco Unified Border
Element (CUBE)
•An enterprise-class Session Border Controller (SBC) solution that makes it possible to connect and interwork large, midsize and small business
unified communications networks with public and private IP communication services.
•Standard, Enhanced, Media Proxy and Lineside license options are available as a standalone option or as a calling add-on. If CUBE licenses are only
required for processing calls to and from Webex Calling cloud services, select the Local Gateway option above only.
•This deployment option will require the purchase of CUBE hardware and platform licensing.
Cisco Unified Survivable
Remote Site Telephony
(SRST)
•Cisco Unified SRST provides cost-effective solutions for supporting redundant call control in remote branch offices and the homes of teleworkers.
•SRST is included with all Flex 3 calling subscriptions.
•Available as a standalone option for on-premises deployment with perpetual licensing or if additional SRST entitlement is required with Flex calling
deployments.

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Other options and add-ons
Add-onDetails
Webex Expert on Demand
•Enables the use of Webex software via Augmented Reality (AR) headsets. AR headsets need to be purchased separately from supported
hardware vendors or their partners, unless already owned by the customer. RealWear headset models (HMT-1 and HMT1Z1) and Google Glass
are the only options supported currently.
•The partner is responsible for ensuring the Expert on Demand subscription start date aligns with the AR headset hardware availability to
customer, considering the partner’s procurement, stocking, and delivery approach for AR headset hardware.
•To procure RealWear AR headset hardware, contact your RealWear representative or sign up to become a RealWear partner
•Expert on Demand is sold on a per device basis. The per user model is no longer available for purchase.
Edge Connect
•For those customers that would like to connect with Webex Calling directly using Equinix Fabric.
•Provides dedicated, managed, Quality-of-Service (QoS)-enabled IP link from the customer’s premises to the Webex Cloud through direct
peering, leading to better and faster Webex meetings powered by the Cisco Webex backbone.
•It is available for purchase as an add-on to the dedicated instance through both EA and NU buying models.
•Webex Edge Connect is available in six bandwidth capacities – 200Mbps, 500Mbps, 1Gbps, 2Gbps, 5Gbps or 10Gbps options.
•Within the region, customers can combine capacities to build the desired peering capacity.
•Example: if a 7Gbps bandwidth connection for a location within the APAC region is required, select 5Gbps and 2Gbps to create a
combined 7Gbps link. However, only a single capacity can be used at any single location if HA or Geo-Redundancy is required. Select
the capacity required and enter the quantity needed. Based on the peering location(s) selected, the capacity option(s) will be displayed
by peering location.
•There is an option to select Redundancy peering links, same capacity as the selected peering link. They will auto expand based on the quantity
of the peering links ordered and in the peering region.
Partner Connect •For those customers that would like to connect with Webex Calling using a partner provided connection.
Virtual Connect•For those customers that would like to connect with Webex Calling directly using an over-the-top VPN connection.
Education Customer
•We are offering our entire Flex 3 portfolio to education customers under our A-FLEX-3 offer. We will have special pricing available for education
customers using a promotion in CCW. Please see our “Howto Order Education in Flex 3.0” guide for more information.
•Selection used to indicate that end customer is an Education Customer. Does not provide any additional entitlements.

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Setup Assist (One Time
Charge)
CCW
Ordering

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Setup Assist (One Time Charge)
Add-onDetails
Setup Assist (One Time
Charge)
•A migration and implementation service for partners to include on all Cloud Calling opportunities.
•It is available as a purchasable option for EA and NU buying models for cloud only deployments.
•Learn more in our Webex Setup Assist for Webex Calling FAQ.

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Education
See our How to Order guide for step-by-step screenshots
to order Education.

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Within CCW under
Additional Add-ons,
partners can select the
"Education Customer" add-
on. This provides EDU-
specific SKUs for Suite,
Meetings and Webex
Calling.
Education
Customer
Selection

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CCW Ordering
Provisioning

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Quote attachment.
Attach additional
documents as appropriate.
•DocuSign serves as a
central repository in CCW
for legal documents. Within
CCW, a fully automated
flow for EA Program Terms
completion has been
integrated with the quoting
process, providing version
control, reporting, and
repository.
•Visit the DocuSign for EUIF
Quick Guide for step-by-
step instructions.
CCW
Ordering

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Provisioning
Assign a provisioning
contact by providing an
email address.
For more detailed step-by-
step instructions, please
reference the Provisioning
Wizard - User Guide.
CCW
Ordering

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