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blueprint service model lekha

1. Service Blueprint ( The visualization of Service Process) Physical Evidence Customer Action On Stage Employee Action Back Atage Employee Action Support System Tangible that Support for quality Perception Including All parts where Customer takes Parts Back Setag Front Stage Action of Frontline Contact Employee happening as a part of Service Customer Invisible contact Employee below the line of visibility Activities by units and individual who are not contact employee but need for service delivery Line of interaction Line of Visibility Line of internal interaction S!

2. Service Blueprint ( The visualization of Service Process) Physical Evidence Customer Action On Stage Employee Action Back Atage Employee Action Support System Back Setag Front Stage Line of interaction Line of Visibility Line of internal interaction 1 2 3 Park. Employee appear entry Greeting / car key attendance Maintain Parking lot Room , bathrom Room check Lobby reception table keys Check Registration reservation

3. Service Blueprint ( The visualization of Service Process) Physical Evidence Customer Action On Stage Employee Action Back Atage Employee Action Support System Back Setag Front Stage Line of interaction Line of Visibility Line of internal interaction 4 5 6 Room bathroom Check room Food quality appearance Receive and eat food Serve food Food from kitchen Decuration and menu Restaurant Receive order Pass order to location Food prepare

4. Service Blueprint ( The visualization of Service Process) Physical Evidence Customer Action On Stage Employee Action Back Atage Employee Action Support System Back Setag Front Stage Line of interaction Line of Visibility Line of internal interaction 7 8 9 room Front ,Inform and check out luggage External parking Waiting for car return Bill receive Pay bill Check luggage Check room